Annita M Carr

**** ********* **

Apt #***

Houston, Tx 77040

Ph. 832-***-****

acuzvz@r.postjobfree.com

Objective: Seeking a Customer Service Supervisor position; Medical Office, Office Mgr or relations position. I have the ability to be successful and provide the delivery of exceptional support to consumers while maintaining a positive culture and reinforcing The Company’s Vision.

Work Experience

Team Lead of Quality Assurance

October 09, 2013 to May 1st, 2016 Sutherland Global Services

Provide knowledgeable responses to inquiries (phone, web chat, e-mail, TTY, fax, correspondence) in a courteous and professional manner.

Maintain up-to-date knowledge of regulations, processing procedures, and policies.

Use databases and written materials to look up and provide information to inquiries.

Maintain appropriate documentation of all inquiries.

Respond to inquiries within departmental staffing and time parameters.

Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released.

Continually look for and suggest process improvements.

Assist with delivery of internal employee training for new and temporary employees as requested.

Report problems that occur and assist with the resolution.

Office Specialist – Medical Assistant

October 2010 - June 2013, Dr. Sue Thota, M.D. OBGYN

Health Records Management

Book Keeping and Accounting

Insurance Billing; CMS - 1500

Coding; CPT & ICD - 9

MS Office

Maintain the general filling system and file the documents by region :

Deposits

Audits

Assist in patient triage

Vitals

Review current medications

Record all data

Administration of medication

Suture Removal

CPR / First Aid Certification

Specimen collection

Autoclave, Asepsis & Infection control

HIPAA Certification – 2010

OSHA Certification - 2010

Customer Service Manager

February 2003 to January 2006, Walmart

Managed and directed daily activities of 07 / 20 cashiers and CSR’s

Supervised the planning and managed the functions as well as resolving customer complaints and questions

Carried out supervision, coaching, training, disciplining, and reviewing all agents or operators

Ensuring that the team members acquire the appropriate support and training carried out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.

Compiled and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required.

Updated databases, organizing activities related to maintenance and repair of equipments, ordering supplies and materials.

Provided excellent customer experiences by relating well to the customer, articulating the advantage of our company over the competition, thinking and exercising sound judgment, by acting responsibly in the customer and the company best interest.

Call Center Supervisor

October, 2001 to February 2003, Metro Plex Recycling

Managed and directed the daily activities of call center agents and telephone operators.

Supervised, planning, and managing functions concerned to Call Center environment following up and resolving customer complaints and questions.

Carried out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.

Acted as an information source and answering operator or agents questions, assigning tasks,

Ensuring that the team members acquire the appropriate support and training carried out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.

Compiled and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required.

Updated databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.

Education

San Joaquin Valley College Health and Medical Administrative Services

June 2011 – April 2012

Associate Degree, Health and Medical Assisting Services

San Joaquin Valley College Certified Medical Assistant

October 2009 – February 2010

CMA

North West Education Business Management

August 2003 – May 2005

Major in Business

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