Acquita Dean

**** **** **** *** ****

SAN ANTONIO, TX

acuzuq@r.postjobfree.com

210-***-****

Objective

Pursuing a position in an administrative and project management environment where advancement opportunities are available.

Work Experience

Customer Service Representative

Xerox San Antonio, TX Oct 2015- PPresent

Navigate through multiple computer applications with speed and accuracy.

Work with customers to resolve inquiries.

Provide troubleshooting assistance to customers

MS DHS

Update account information

Provide information to custodial parent or non custodial parent

send email to the caseworker about any questions or concerns the custodial parent or non custodial parent may have

Processor

Capital Group, San Antonio, TX Jan2014- July 2015

processing on-line account transactions such as investments

process financial requests (checks) with a high attention to detail; analyze information

ensures investments are processed correctly

processing transfer request going to another financial institution

handling returned mail

make outbound customer calls to verify & clarify financial data and requests if needed

Engagement Specialist

Carenet, San Antonio, TX May2013- Jan2014

Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues

Maintain key performance metrics on outbound/inbound calling programs

Research, identify and problem solve, verify eligibility of service and place call backs as required

Meet and support established service goals and business objectives by meeting and exceeding performance standards

Jewelry Sales Associate

Wal-Mart, Converse, TX March2013 - April2013

• Assisted customers in daily sales

• Conducted daily inventory management by receiving and accounting for jewelry and supplies

• Used store modules to design jewelry displays

• Requested special inventory supplies

• Pierced customers ears

Driver

I10 Auto Auction, Converse, TX January 2013- Present

• Operate motor vehicles on and off the premises for transport, pick up and delivery in support of auction activities.

• Safely move, stage, and park vehicles in the correct lot area.

Receptionist

Factory Builder Store, San Antonio, TX October 2012 - November 2012

• Answer telephone, screen and direct calls

• Take and relay messages

• Provide information to callers

• Greet persons entering organization

• Direct persons to correct destination

• Deal with queries from the public and customers

Project Management

US Army Reserves, East Point, GA September 2011-Present

• Prepares orders and request for orders

• Plans, coordinates, and arranges travel for Yellow Ribbon Conferences, which includes transportation, flights, and hotels. Conferences average 30-1,000 attendees per event.

• Types military and non-military correspondence in draft and final copy

• Inventories conference supplies and creates supply requisition requests

• Coordinates and manages the Yellow Ribbon Coordinator’s event calendar

• Ensures project documents are complete, current, and stored appropriately

Human Resource Specialist

US Army Reserves, Fort Sam Houston, TX September 2008-June 2011

• Prepared personnel accounting and strength management reports

• Assisted in preparing and processing various types of administrative personnel actions

• Typed military and non-military correspondence in draft and final copy

• Prepared and maintain officer and enlisted personnel records

Citi Sears Customer Service Representative

West Telemarketing, Universal City, TX July 2009-May 2010

• Provided customer service for 40 to 80 credit card clientele daily

• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

• Managed customer’s billing information and accounts

• Processed payment requests

• Activated various types of customer accounts

• Resolve customers billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

• Solicit sale of new or additional services or products.

Jewelry Sales Associate

Wal-Mart, Converse, TX Aug. 2007 - July 2009

• Assisted customers in daily sales

• Conducted daily inventory management by receiving and accounting for jewelry and supplies

• Used store modules to design jewelry displays

• Requested special inventory supplies

• Pierced customers ears

Cingular Customer Service Representative

West Telemarketing, Pensacola, Fl April 2006 - July 2006

• Assisted customers with their active accounts

• Troubleshoot technical issues with customer’s electronic devices

• Managed clientele billing information and processed customer payments by phone

• Activated new client’s mobile devices

Education

Received my High School Diploma at Collegiate High School in Pensacola, FL May 2001

Received a diploma at the Adjutant General School for Human Resource Specialist March 5, 2009

Skills

Good interpersonal, communication, and computer/keyboarding skills. I have experience in Microsoft Word, Excel, Word Processor, and PowerPoint.

Contact this candidate