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Sales Customer Service

Location:
Hyderabad, Telangana, India
Posted:
May 28, 2016

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Resume:

PERSONAL DETAILS:

Name: Shaik Feroz

Address: koritipadu 1st line, d. no 4-6-49/1, 522007, Guntur, Andhra. Pradesh, India

PH.NO: (0091)- 994*******, Email: acuztt@r.postjobfree.com

PERSONAL SUMMARY

An inspirational & results driven professional, who has the raw entrepreneurial drive and strong work ethic required to continuously exceed set sales targets. I have a proven ability to interact effectively with clients, and have a long track record of designing and executing professional sales strategies using his in-depth knowledge of the customer and industry. Right now I been looking for a suitable managerial position with a company that has a culture of recognizing people who deliver, and which is now looking to recruit talented and ambitious individuals

CORE COMPETNCIES

(1)Writing reports (2) Computer literacy (3) Planning and scheduling (4) Health and safety (5) Presentations (6) Meeting strict deadlines (7) Leadership and staff training (8) Customer service (9) Data base management (10) Creative problem solving (11) Financial and strategic planning (12) Complex business and tax issues (13) Budget development and management (14) Accounting and financial management (15) Staff management & development (16) Merger & acquisitions negotiations

SALES ACHIEVEMENTS & CAREER HISTORY

Worked in Dreams IT Solutions LTD Company as Business Development Manager in Wolverhampton (UNITED KINGDOM) from January 2010- June 2014

Responsible for monitoring and assisting in all major market-level plan tasks, projects and related activities. Also in charge of ensuring that all products and store environments are optimised to deliver the sales targets.

DUTIES:

Establishing a centralised archive of marketing material, as well as sales pitches and presentations.

Managing all records of meetings and conversations with customers.

Assisting in the creation of in-depth written reports for senior management.

Working closely with the Competitive Intelligence team to make sure that all key staff is kept as informed as possible.

Conducting product demonstrations and sales presentations for consumers.

Adhere to organizations policies and procedures.

Responsible to achieve the Service Levels of their designated team.

Lead and motivate the team to facilitate achievement of Service Levels.

Responding to supervisor requests for advice and guidance in a timely fashion.

Working in HCL Company as Senior Engineer Product support from July 2015-February 2016.

Duties: Customer service, maintain records, entering data, solving customer issues, and Performed marketing, sales, advertising, and Primary responsibilities included managing day-to-day operations and payroll, maintaining excellent working relationships with customers and maintaining strong relationships with vendors.

KEY COMPETENCIES AND SKILLS

BUSINESS DEVELOPMENT

Ability to target companies and passive candidates quickly and effectively.

Building deep and lasting relationships with customers.

Able to build and energize talent through coaching and developing others.

Knowledge of how to manage customers with the greatest of care.

Identifying & manage resources required to maximize volume opportunities.

Ability to lead large, complex cross-functional sales initiatives

Exposure to and comfortable with the process of forecasting.

Following up all sales leads quickly and efficiently.

Strong client relationship management and development aptitude.

Competent diplomat with high social awareness and emotional intelligence.

Ability to influence and set company marketing policy and plans.

Creating engaging marketing content across multiple platforms.

Striving continually to meet sales goals and all program objectives.

Ability to bring a business orientation to technically oriented teams.

Ability to lead large, complex cross-functional sales initiatives.

Exposure to and comfortable with the process of forecasting

Controlling and managing all items on a portfolio of accounts, auditing.

Recruiting the new employees based on company requirement

MANAGERIAL

Handled the tasks of managing product business analyst groups and business consultants to complete various projects

Developed and redesigned product to meet the goals and objectives of the organization

Worked with Marketing Communications to strategize product positioning and key benefits

Associated with Marketing and Sales professionals to develop and implement effective marketing plans

Handled the tasks of developing product roadmaps and migration strategies

Responsible for maintaining good relationships with internal and external business partners

Worked with customers to ensure smooth delivery and implementation of software solutions

Highly skilled in reviewing proposals, managing projects, providing estimates and recommending the best product solutions

Ability to handle complex tasks and exceed client expectations

Possess pleasing personalities and question-based selling skills

Possess excellent analytical and organizational skills

Ability to understand and capture technical as well as business requirements

EDUCATION:

Obtained Master’s Degree Management Engineering in University of South Wales in UNITED KINGDOM (October 2009- November 2011)

Obtained B. tech degree (Mechanical) in JNTU University in India.

COMPUTER PROFICIENCIES

MICROSOFT WORD, EXCEL, POWERPOINT, AUTO CAD,

PROJECTS:

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Project was done on leadership to evaluate the impact on leadership styles and their characteristics in modern organisations (A case study of ML Group of Companies) in masters in Engineering Management (University of South Wales, United Kingdom)

ADDITIONAL QUALIFICATION:

•Health and safety level 2 course from seal enterprises in United Kingdom 2011

•Confidence & Self Esteem Building course from seal enterprises in United Kingdom 2011

•Effective Communications course from seal enterprises in United Kingdom 2011

•Project Management course from seal enterprises in United Kingdom 2011

•Negotiation & Influencing course from seal enterprises in United Kingdom 2011

•Finance for None Financial Managers course from seal enterprises in United Kingdom 2011

•Conflict Resolution Management course from seal enterprises in United Kingdom 2011

•Developing Positive Assertiveness course from seal enterprises in United Kingdom 2011

•Coaching & Mentoring course from seal enterprises in United Kingdom 2011

REFRENCES AVAILABLE ON REQUEST



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