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Sales Quality Assurance

Location:
Plano, TX
Posted:
May 28, 2016

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Resume:

ANAND A. SANE

**** ******** ***** *****, ** *****

acuzt2@r.postjobfree.com 214-***-****

CAREER PROFILE

Business Analyst with experience and success in helping clients to optimize investments for Mobile Networks with an understanding of dependencies and associated security risks. Demonstrated skills in analyzing KPI for current market conditions, understanding industry trends, providing support and recommending appropriate testing strategies. Able to build strong, sustainable relationships with internal and external teams. Worked extensively with Fortune 500 companies to provide quality assurance and business process improvements.

CORE KNOWLEDGE & SKILLS

Analytical & Quantitative Skills

Managing Business Requirements(BRD/FRD/SRS)

Strategic Research & Data Analysis

SDLC & QA Analysis

Software Testing, Automation & Deployment

Forecasting & Modeling

Databases - Oracle, MS SQL Server, MS Access

Tools - MS Project, Visio, Salesforce, BMC Remedy

Methodologies - Waterfall, Agile, Hybrid

Project Planning & Workflow Prioritization

Performance Monitoring & Troubleshooting

Languages - C/C++, SQL, Perl, Java, Visual Basic

PROFESSIONAL EXPERIENCE

ANARUP SOFTWARE INC., Sterling, Virginia

Independent Consultant Feb 2016 - Present

Conducting exploratory work with small and medium size companies to analyze business requirements and help with developing a business plan for short and long term goals.

DELL (contract), Dallas, Texas

Account Manager/Business Analyst Sept 2015 – Jan 2016

Led the sales effort to manage the business development of existing and new Dell accounts in Western US markets. The primary goal was to identify the current needs and provide solutions to real market problems. New business proposals to C-Levels in competitive accounts were successfully presented by overcoming objections, perceived costs to change, and understanding short and long-term objectives.

ALCATEL-LUCENT (contract), Plano, Texas

Performance Management/Business Analyst March 2013 – Feb 2015

Analyzed data for each site by using SQL queries, Excel statistical analysis and performance tools for optimization of Sprint Network NY markets. The goal of the project was to manage the planning, requirements changes, and parameter configurations during network upgrades and troubleshoot degradation of services. Benchmarking was established to assess system performance under various operating conditions.

Documented, analyzed and communicated Sprint network requirements to business development teams.

Reviewed business requirements and functional specifications to verify compliances with 3GPP standards.

Managed the planning, scheduling and tracking of field resources for new installations and degraded sites. The recommended solutions reduced the operation time with minimal impact on neighboring sites.

Change management using BMC Remedy was implemented to minimize the impact during network upgrades and provide a positive user experience with a lower churn rate.

Fine-tuned key system parameters resulting in 15%-20% performance improvements over baseline KPI.

Business/Data Analyst Feb 2006 – March 2013

Managed the SDLC phase to develop a web based tool with C++/Java for T-Mobile network analysis using Agile methodology to generate KPI for over 30 Million US customers data. Worked with designers to develop RFPs and provided code review to implement new features for 3G wireless networks. KPI reports were developed and analyzed to provide insights on network performance to all levels of leadership on a weekly basis.

ALCATEL-LUCENT (continued)

Worked as a liaison between T-Mobile stakeholders and development team to elicit requirements and develop use cases using Visio during the SDLC phase of tool development.

Recommended business process improvements by analyzing network data using SQL queries, VBA macros and advanced Excel features including v-lookup, pivot tables, forecasting and trends.

Reported tool development progress to stakeholders through Sprint Burndown charts, Epic and Release Burndown charts, and Velocity trend reports.

Prioritized the backlog of user stories throughout the tool development and sprint planning cycles.

Developed detailed work plans, schedules, project estimates, and status reports for software upgrades and new installations. Breaking down activities into more manageable tasks improved network availability beyond 99.99% by identifying critical priorities, capacity issues, dependencies and associated risks.

Supported the development and execution of functional and non-functional test cases. Performance and interoperability test execution identified network issues after software and hardware upgrades.

Performed root cause analysis to troubleshoot system failures and poor utilization of network resources.

Automation Team Lead April 2005 – Feb 2006

Managed and led a quality assurance team of 3-5 engineers during the UMA system integration and UAT phase. A hybrid model using Waterfall and Agile was implemented for SDLC. The test plan and test cases were developed to verify recovery from failure, scalability during high demands and stability for sustained performance.

Utilized MS Project for planning and tracking progress from the initial phase to the final stage of UAT.

Data flow diagram using Visio was created to identify dependencies, risks, and the impact on performance.

Verified the Quality Assurance matrix to map the specified requirements with established 3GPP standards.

Implemented traceability matrix resulting in a 15% reduction of holes during the testing phase.

NORTEL (contract), Richardson, Texas

Network Analyst Nov 2003 – Oct 2004

Replaced and eliminated time-consuming manual process to identify network inconsistencies from a few hours to less than 10 minutes, by developing a Visual Basic GUI to automate data collection and reporting.

RADIOSHACK, Frisco, Texas

Sales Manager March 2002 – Nov 2003

Trained a sales team of 5-7 associates on a weekly basis to develop creative sales strategies, and understand the core sales principles. It resulted in doubling the satellites sales in the entire district, increasing the wireless activations, and increased the annual sales revenue by more than 20%.

XYBRIDGE TECHNOLOGIES (now ZHONE TECHNOLOGIES), Richardson, Texas

Lead Engineer – Automation Oct 2000 – Feb 2001

Led a team of 3 engineers for supporting the users of EAST, an automation tool for Mobile network testing.

Enabled software reuse and decreased the time required by 15% to provide automation solutions for performance and interoperability testing.

Automated and verified Authentication, Authorization, Confidentiality and Integrity mechanism for Mobile access after the implementations of new software installation and upgrades.

EDUCATION

M.S. in Computer Science & Engineering (The University of Texas at Arlington)

M.S. in Mechanical Engineering (The University of Texas at Arlington)

B.S. in Mechanical Engineering (Sardar Patel University, India)

US Citizen Anand Sane



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