Taylor Welsh

***** ** ************* ****, **** St. Lucie, FL 34987

acuzsw@r.postjobfree.com

772-***-****

Experience

Intern - Martin Health Systems - Stuart, FL

January 2016 – April 2016

●Shadowed IT, Business Intelligence and Clinical Information Services associates to gain a better understanding of the daily tasks and projects that are completed by the departments

●Solo work consisted of software training on programs such as Qlikview, SQL and other analytics tools

●Familiar with the Help Desk and how information and support flows through the appropriate channels to provide the organization’s staff members with IT assistance

Guest Services Specialist - Fusion Aveda Salon & Spa - Port St. Lucie, FL

February 2015 - present

●Schedules client appointments, resolves guest issues in a timely and professional manner via telephone or face-to-face communication and handles client transactions

●Remains up-to-date on new and old Aveda products in order to provide accurate information to clients and to sell said products with confidence

●Maintains a cleanly and inviting environment for guests and other business associates

Cashier - Kyoto Sushi & Grill - Orlando, FL

December 2012 - June 2014

●Accurately and promptly entered customer orders for dine-in and take-out into the restaurant's computer system

●Maintained an accurate cash drawer, also processing credit card transactions

●Performed prep-cook work before the opening of each shift to ensure that the restaurant was fully prepared to serve a high volume of customers

●Communicated in a professional, friendly manner in-person and over the phone with customers

Education

MS Healthcare Informatics - University of Central Florida - Orlando, FL

August 2014 - May 2016

●Coursework consisted heavily of database management, healthcare information privacy and security, project management, biostatistics, quality management and medical terminology

●Attended both HIMSS 2015 and 2016 to meet with healthcare vendors and sit in on related workshops and presentations

●Special group and solo projects consisted of creating a database in SQL from the ground up and creating a project timeline in Microsoft Project, complete with adding days, accounting for missing resources and other hiccups that real life projects might face

BS Psychology - University of Central Florida - Orlando, FL

August 2010 - May 2014

●Coursework was heavily focused on statistics, research and analysis and technical writing

●Undertook elective courses relating to the informatics and HIM fields during the final semester of the BS degree

Skills and Competencies

●Microsoft Office Suite

●Other Microsoft programs such as Visio, Project and SQL Server

●Qlikview

●Windows XP, 7, 8, 10

●Self-starter and highly motivated

●Works well in groups, alone and against demanding due dates and timelines

●Performs well under pressure

●Professional over telephone and in face-to-face conversations

●Sales and customer service experience

●Experience in conflict resolution through customer service work

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