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Customer Service Manager

Location:
California
Salary:
16.00
Posted:
May 28, 2016

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Resume:

Sutoria S. Stewart

**** * ******* ******* **, ***20

C- 909-***-**** acuzq0@r.postjobfree.com

Objective: To obtain stable employment with a growing company that will utilize my diverse skills, work ethic, and strong sense of professionalism.

Skills and Qualifications

Skilled: MS Word, Excel, & Power Point

Type 50 wpm

10 key by touch

Efficient data entry skills

Computerized Accountant

DM475 series digital mailing system

Proficient Windows 98, Lotus Notes 123

Multi task oriented

Good organizational skills

Thrives under pressure

Interaction client

Pitney Bowes document inserting system

Great logic Application•

Sales

Work Experience:

Carl's Jr Compton, CA General Manager 2015-Present

Hiring and firing manager

Over sees the P&L reports, food cost, labor cost and scheduling

Maintating and controlling time and temperatures on a daily basis

Accounts payable and receivable

Received my food handlers card along with Serv safe

Care Fusion Yorba Linda, CA Admin Assistant /Reception 2008-2015

Created and modified presentations for the engineering department for a strong impression

Prepared spreadsheets for the engineering department organizing the data for assessment of the company’s progress

Scheduled and maintained appointment calendar to ensure quality service was provided

Operated office equipment such as personal computers, fax machine, copy machine and multi-line phone system with efficiency

Rainbow USA Los Ángeles, CA Store Manager 2002-2015

Provided excellent customer service by greeting customer and helping them find specific lines and products in order to meet their unique needs and sales

Responsible for maintaining Accounts Payable and Receivable records and Journals

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

Operated computers programmed with accounting software to record, store, and analyze information

Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software

RPM Long Beach, CA Correspondence Clerk 2000-2002

Utilized a multi-line phone system in order to direct customers to the correct personal in an efficiently and productive manner

Accurately processed receipts and invoices, as well as other financial documentation in order to establish customer records to payments

Corrected and documented all documentation errors and reported such error to the supervisor in a timely manner

Set up and maintained paper and electronic filing systems for records and correspondence

Hollywood Video Compton, CA Store Manager 1998-2000

Responsible for training new hires and supervising a staff of 20 employees helping them improves their customer service skills daily and sales

Provided excellent customer service by investigating and resolving complaints regarding customer service, or accommodations

Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and improvement

Compiled reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, reconciling discrepancies

Education:

Skadron San Bernardino, CA Business Management 1997-1998



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