Sonja Pierre

Flight Attendant

San Antonio, TX **259

acuzpz@r.postjobfree.com - 773-***-****

A determined and energetic professional with over 20 years of experience seeking a position to utilize my talents in customer service and office administration. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Flight Attendant

United Airlines - Chicago, IL - 1998 to 2014

Ensured a safe environment for United passengers through extensive training and thorough knowledge of safety equipment, procedures on in-flight emergencies, and evacuations according to FAA regulations. Identified as Purser, the lead flight attendant responsible for remaining crew, delegating tasks and being the liaison between the captain and flight attendants. Translated any medical emergencies during flight.

Maintained culturally aware with customers on all aircraft types both domestic and internationally; used diversity skills to handle client inquires from many cultures; repaired trust when customers were displeased. Consistently provided direct customer service, and ensured safety compliance for traveling passengers. Handled a wide range of customer service activities for the airline, and answered escalated customer issues. Personal Assistant

Pamela Bard - Evergreen, CO - 1997 to 1998

Soley responsible for managing all day-to-day office operations for the estate and businesses of Pamela Bard. Scheduled activities for Pamela, her family, and the household staff. Was the intermediary between Mrs. Bard and the remaining staff.

Solved problems and protected confidentiality while working in a highly demanding, upscale environment. Safeguarded and organized all incoming correspondence. Office Manager

TAD Resources Int'l, Inc - Sterling, VA - 1995 to 1997 Managed the branch operations for an Area Vice President of the largest privately-held staffing firm. Provided the senior management team administrative support by handling confidential and propriety information, preparing presentations and correspondence, planning meetings and all travel arrangements. Oversaw HR procedures; from hiring and interviewing qualified candidates to answering any questions regarding procedures and benefits program.

Represented the Area VP when dealing with customers and vendors. EDUCATION

Business College

ADDITIONAL INFORMATION

Exceptional Interpersonal and Communication Skills - Proficient in promoting confidence in a team while building and maintaining strategic relationships. Articulate with the ability to work well in a diplomatic manner, maximizing outstanding interpersonal skills while interfacing positively with people of diverse backgrounds. Problem Solving - Proven ability to develop both creative and innovative solutions to business challenges. Contributed to providing multiple solutions for both customers and management. Work Ethic and Professionalism - Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom line results while always ensuring customer satisfaction.