Medical Management
Resume:
This letter is to express my interest in the Practice Manager position listed on jobsfree.com.
As my resume highlights, I hold a Master’s Degree in Health Administration and have significant experience in oversight of clinical and non-clinical operations of a physician office and surgery center. I also have many years in accreditation and improving operations in physician office practices. I led many physician practices to improved operations with a focus on development of structure, compliance, and implementation of policies and procedures. All of these organizations achieved successful measurable outcomes including more efficient processes, increased productivity, increased revenue, and reduced expenses. A list of clients is provided on the attached resume. My current employer as well as all of my previous clients will speak very highly of my abilities and dedication to their organization. I would enjoy the opportunity to share details of my strategies and accomplishments.
As your job summary outlines, I am have extensive experience in JCAHO accreditation and management of office practices. I was instrumental in implementation of e-clinical works in my current practice and am proficient in its use. I am very detailed and well organized, and have knowledge and experience working with gastroenterology groups in both a free standing and hospital setting. Earlier in my career, I consulted with a GI group to help them achieve successful licensure and accreditation of a freestanding center. I also directed a new hospital based GI outpatient surgery center. I am energetic and known to manage many projects, get along well with physicians, staff, and the leadership in many types of organizations. My leadership style promotes a strong, positive organization culture stemming from structure, teamwork, and sharing in achieving organization goals.
I would appreciate the chance to further discuss my qualifications and how they would benefit your organization.
Sincerely,
Diane Hinderliter
Diane Hinderliter
DIANE C. HINDERLITER
410 Meadows Road North
Bourbonnais, Illinois 60914
SUMMARY
Accomplished administrator with strong organizational skills interested in executive position in a healthcare setting. Master’s prepared with significant experience in group practice administration, project management, physician relations, surgery center development and implementation, and accreditation preparation.
EDUCATION
Master of Health Services Administration, the University of Michigan, Ann Arbor, Michigan
Bachelor of Arts, Oglethorpe University, Atlanta, Georgia
SYSTEMS KNOWLEDGE
Microsoft Word, Excel, Power Point
Quick Books
Office 365
eClinical Works (electronic health record system)
EXPERIENCE
ADVANCED PAIN CONSULTANTS, S.C., Oak Brook IL 2013 - present
Pain management and office based surgery center providing services for acute and chronic pain patients including interventional pain procedures, medical management, and physical therapy, and surgical services.
Administrator
Oversees all aspects of this group practice including finances, compliance, and day to day operations, and human resources. Interfaces with hospitals, physicians, and contracted services. Develops and implements policies and procedures in compliance with federal and state regulations and accreditation standards. Negotiates and reviews contracts. Oversees revenue cycle, collections, financials and other key performance data. Uses strong organizational skills to refine processes, and implement new procedures. Creates strong positive work environment. Accomplishments include:
Stabilized organization for future growth through implementation of structure, training programs, and implementation of policies and procedures
Coordinated new office construction and relocation, new computer hardware, telephone and security systems.
Restructured organization and redesigned processes including human resources, billing and collections, accounting, information technology, finance, and necessary day to day policies to improve efficiency and effectiveness of staff
Evaluated, selected, and implemented EMR with successful attestation to Meaningful Use and PQRS
Successful completion of practice performance and regulatory audits
Implementation of new programs and services including physical therapy, psychology, patient education seminars
Developed a strategic and operational plan with annual assessment of progress toward defined goals
ACCREDITATION RESOURCES, Bourbonnais, IL 1998 - 2013 Operations improvement consulting service with proven strategies in physician offices, ambulatory surgery centers, and hospitals. Outcomes focus on enhanced operations, reduced costs, improved efficiency and successful accreditation surveys. List of clients and activities attached.
President and CEO
Performs facility and operational assessments to evaluate strengths, weaknesses, opportunities for improvement and compliance with federal, state and other regulatory guidelines. Creates and implements action plans to achieve facility license, accreditation and/or improved operations. Guides construction plans for new facilities, staffing, policy development, and implementation of operational processes compliant with accreditation standards. Provides project management and oversight. Provides executive, physician and staff training on operations improvement processes and validates compliance with regulations and standards prior to state license and accreditation.
RIVERSIDE MEDICAL CENTER, Kankakee, Illinois 1990 - 1998
A multi-faceted healthcare provider with annual revenues in excess of $160 million. Business operations include a 350-bed hospital, nursing home, retirement center, home health services, satellite health centers, and professional office buildings.
Director, Network Development 1996 - 1998
Responsible for development, operations, and financial management of 28 multispecialty physician practices and 12 satellite health centers. Coordinated Certificate of Need applications and presentation, site acquisition, facilities design, and construction of health centers. Directed new practice initiatives, ambulatory program development and marketing. Coordinated system wide JCAHO preparation. Supervised over 100 staff in multiple offices and departments. Managed budgets in excess of $5,000,000.
Directed site acquisition, facility design and construction of satellite health centers/physician offices totaling $7,000,000.
Implemented 14 new satellite ambulatory programs, including Mobile Health, Occupational Health, Cancer Treatment, Diabetes, and Community Education.
Managed operations of physician offices including coordination with registration and billing
Worked closely with physicians, allied health professionals, clinical and non-clinical staff to ensure a conducive and effective work environment
Conducted operational assessment for physician practices; implemented new processes and modified staff structure to improve efficiency.
Designed programs for staff orientation and training.
Addressed and resolved diverse operational issues.
Achieved successful JCAHO accreditation of satellite health centers and physician practices.
Director, Ambulatory Services and Quality Improvement 1993 - 1996
Responsible for hospital based ambulatory services including new program development and redesign. Administrative and fiscal responsibility for the Outpatient Center, Cardiac Diagnostics, Cardiac Rehab, Emergency Services, Pain Management, and Respiratory Therapy. Directed a system wide accreditation preparation process and quality improvement program.
Designed and implemented “one-stop” center for diagnostic testing and physician offices resulting in reduced patient wait times, decreased staffing, reduction in expenses; national quality award finalist; presented results at local, state and national meetings
Directed the design and implementation of the GI Procedure Lab/ASC and later converted to a multi-specialty procedure center.
Implemented interdisciplinary teams to facilitate system wide JCAHO survey preparation with score of 98%.
Consolidated the hospital and medical staff quality improvement programs.
Developed and implemented a new quality improvement process using outcomes measures and streamlined reporting.
Facilitated the design for major renovation of Emergency Services.
Coordinated and supervised summer internship program.
Vice President, Administration 1991-1993
Oversight of hospital-based ancillary and support services including Pharmacy, Respiratory Care, Medical Records, Admissions, Communications, and Dietary/Food Services.
Drafted state CON applications for major construction of outpatient diagnostic areas and discontinuation of SNF beds.
Researched, designed and implemented a MRI unit.
Conducted system wide JCAHO survey preparation resulting in successful three-year accreditation.
Implemented fast track system for medical records reducing A/R by $8 million and days A/R from 120 to 90.
Developed productivity standards for medical records and word processing with improved turnaround times.
Coordinated hospital wide telephone system installation.
Administrative Intern, Administration 1990
Managed special projects under the direction of the Chief Executive Officer.
Completed state CON applications for Cardiac Cath Lab and a Magnetic Resonance Imaging Unit.
Designed the hospital patient satisfaction survey.
Coordinated the grand opening event for the first rural health center including VIP participation by the Governor of Illinois.
Accreditation Resources - List of clients include:
Teltek Systems – Westminster, Maryland 2012 - 2015
Advanced Pain Consultants, Center for Interventional Pain Management, Oak Brook, Illinois 2012 - 2013
St. Francis Medical Center, Physician Network - Cape Girardeau, Missouri 2007 - 2008
Family Care Centers of Indiana, Munster Same Day Surgery Center, 2000 - 2012
Medical Specialists Laboratory, Munster Pharmacy and Infusion Center,
Skin Cancer Care Ambulatory Surgery Center - Munster/Dyer, Indiana
Pain Care America, Darien Illinois 2004 - 2006
Center for Digestive Health - Bourbonnais, Illinois 2004 - 2005
Evanston Hospital & Evanston Behavioral Health Services – Evanston, Illinois 2004
Edward Cardiovascular Institute, Naperville, Illinois 2003
Edward Hospital and Health Services - Naperville, Illinois 1999 - 2003
Provena Health System - Illinois 1998 - 2004
Metro Area Pain and Anesthesia Consultants – Kankakee, Illinois 1998 - 2002
Morris Hospital System – Morris, Illinois 1998 - 2002
Ford Iroquois Health Department – Watseka, Illinois 1997 - 2000
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