TIMOTHY E. MOORE

**** ******* ****** • Flint, MI 48503 • 810-***-**** • acuzpn@r.postjobfree.com

SUMMARY OF CAREER QUALIFICATIONS

A solution-oriented, analytical, highly personable, self-motivated, and resourceful candidate with over 15 years of technical troubleshooting, end-user service, and audio/video experience. Experienced multi-media professional with exceptional skills in sound engineering, audio technology, multi-media production, graphic design, and digital re-mastering of audio and visual files. Demonstrated skills in developing and implementing technological solutions with emphasis on delivering cost-cutting and productivity improvements. A team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele. A quick learner with a positive attitude and the ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation. Excellent organizational skills with the ability to prioritize workloads.

TECHNICAL SKILLS

HARDWARE: Hard Drives, motherboards, RAM augmentation, processors, video cards, Routers-

Switches-Hubs (Cisco, Netgear, D-link, Linksys, Belkin, TP-Link, Bay Networks), Sound

cards, Ethernet cards, printers, scanners, copiers, Tablets, Telephony/VOIP (Cisco, Avaya,

Adtran), Cable crimpers, Punch down tools, Wire strippers, Multimeters, Toner probe

SOFTWARE: DOS, Windows 98/NT/2000/CE/XP/Vista/7/8/10/Server 2003/2008/2012, Macintosh OS,

iOS, Android, Unix/Linux, MS Office Word, MS Lync, PowerPoint, Access, Excel,

Outlook, Publisher, Norton Utilities, Meraki Dashboard, ManageEngine Services, Track-

IT, Active Directory, Adobe Master Collection, MS Visual Studio, SQL, C++, .NET,

PowerShell, COBOL, Telnet, Ping Utilities

NETWORKING: DNS, WINS, DHCP, HOSTS, TCP/IP, IPX-SPX, SNMP, SMTP, BGP, VPN, FTP

TECHNICAL EDUCATION & CERTIFICATIONS

Bachelor of Science in Computer Science

University of Michigan, Flint, MI

CompTIA A+ Certification

TECHNICAL EXPERIENCE

Network/Equipment Support Technician, Genesee Intermediate School District, Flint, MI Jan 2015-Aug 2015

Performed effective troubleshooting, problem-solving and workstation support skills. Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the intermediate school district and constituent districts as needed. Assisted in the Migration of Windows OS. Worked with teachers and administrators to resolve their inquiries, complaints, technical issues, and escalate calls appropriately. Wrote Scripts for Active Directory to accomplish administrative tasks. Installed network drops in various locations. Setup/repaired email accounts using exchange 2010/2013. Used Zebra label printers to print asset tags for equipment.

Deployed 145 Apple iPads and 11 iPad Wall mount charging stations.

Reimaged thousands of Chrome Books.

Completed work orders/tickets in a timely manner.

Created Windows images for deployment.

Inventory equipment for deployment or disposal.

Create/delete/unlock user accounts.

Wired network closets

Network Support Specialist, Pioneer State Mutual Insurance Company, Flint, MI May 2012-Jan 2015

Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replaced hardware and software systems. Train employees, identify, analyze, and repair product failures, order and replace parts as needed. Determines and recommends which products or services best fit the customers' needs. Provided phone support at the Call Center. Interface daily with internal partners in Accounting, Personal Injury Protection, Claims, Data Entry, and Loss Prevention. Setup Windows 2008 server for software developers. Setup and maintained HP, Xerox, Ricoh, and Lexmark printers. Setup VMware on Apple MacBook’s.

Completed work orders/tickets in a timely manner.

Imaged Dell, HP, and Apple PCs and Laptops.

Installed network drops in various locations.

Setup office equipment for new and current employees.

Setup equipment for meetings (PC, Projector, Screen, Speakers).

Effectively solved remote user PC problems.

Installation of Avaya software.

Network Administrator/Studio Crew, Harris Memorial Church, Burton, MI July 1999-Current

Held multifaceted responsibilities to configure, install and administer network infrastructure and telecommunications systems that supported staff of 100 personnel. Installed and configured servers including RAID 1 & 5 arrays. Actively provided desktop, configuration and phone support for software and hardware. Carried out full installation of Cisco routers and cabling for routers, switches, hubs and new workspaces. Troubleshot and performs routine maintenance of A/V equipment. Design labels for tape, CD, and DVD Duplication. Troubleshot, and quickly resolved technical difficulties during live on air & internet programming. Delivered, setup, and operated audio/video equipment. Researched and recommended audio/video equipment and supplies to increase media production efficiency. Worked closely with and provided technical expertise in coordinating services with other departments. Prepared technical recommendations for the replacement of computer, video, audio and other equipment based upon maintenance records (i.e. costs, age and usability) of existing equipment. Manage a team of 27 volunteers. Inventoried all media departments Audio/Video equipment semi-annually and performs limited monthly inventories.

Successfully broadcasted our services live over the internet from our church and on-location.

Save the church thousands of dollars on purchasing of new equipment and repair costs of existing equipment.

Wrote policy and procedure manual for audio/video ministry.

Install new computer/audio/video equipment.

Independent Contractor, Marathon Deployment, Tyngsboro, MA January 2010-December 2014

Installed software, modified and repaired hardware and resolved technical issues. Networked routers, and switches. Displayed courtesy and strong interpersonal skills with all customer interactions. Resolved customer issues in a clear, courteous and straightforward manner. Maintained composure and patience in face of difficult customer situations. Identified and solved technical issues with a variety of diagnostic tools.

Installed Wireless Access Points for Tim Horton’s

Installed Wi-Fi and Hand Held Order takers for McDonald’s

Installed a POS terminal for Frankenmuth Brewery

Repaired a POS terminal for Riverside Roadhouse

Installed and Setup a Cisco router for Citizen’s Bank (now known as First Merit)

Installed POS systems and printers for Glidden Paints.

Installed barcode scanner and cash drawer for Aldo’s shoe store.

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