Customer Service Sales
Resume:
MARLANA BOWLING-SUTTON
MONTGOMERY, AL 35244
acuzo5@r.postjobfree.com
Summary of Qualifications
Over seven years of proven experience in administering services to customers
Demonstrated ability in clerical office procedures, data entry and word processing software
Able to quickly understand complex policies and rules
Enthusiastic, responsible, efficient, and versatile
Winning personality which promotes successful working environment with peers
EMPLOYMENT
8/2015-Current ADMISSION REPRESENTATIVE
ITT Technical Institute
Bessemer, AL
Conducts face-to-face or personal interviews, telephone interviews and email correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interest
Responsible for facilitating orientation and Registration day activities
Closely assists and mentors students through the Admissions process
Ensures compliance with applicable Company policies and procedures, laws and regulations
Verbally communicates approved presentation to promote programs to prospective adult and high school students
Actively generates referral business to help maintain company goals
Participates in school retention efforts by maintaining productive contact with his/her active students through graduation
Actively participates in special recruiting promotional activities
4/2015-8/2015 SECRETARY
Pensacola State College Collegiate High School
Pensacola, FL
Counsel prospective applicants on the admissions process
Review applications and other material submitted by applicants
Assist with orientation and registration
Perform general office duties including typing, filing, copying
Communicate with counselors, instructors, students, parents, and other educational staff
Answer incoming calls, provide information, transferring calls and/or taking messages as necessary
Provide coverage to the main office
Extensive experience in Mainframe and E-Advising
Access student degree audit
Maintain student records
Assist with special projects
Assist with students needing additional academic or student services
6/2014-4/2015 ADMISSIONS SPECILAIST
Pensacola State College
Pensacola, FL
Counsel prospective applicants on the admissions process and opportunities at the College
One-on-one admissions counseling to diverse populations
Review applications and other materials submitted by applicants
Represent the College to prospective students, parents, secondary school counselor and other individuals or organizations involved in the college selection process
Assist in the development and delivery of on-campus events and programs for counseling groups and individuals
Register students for GED classes
Register students for ESOL classes
Counsel students on the Florida and Alabama residency for tuition purposes
Assist students with accessing resources on the College website
Communicate/Counsel students via email
Perform general office duties including filing and answering the phones
Extensive experience in Mainframe and E-Advising
6/2011-10/2012 PATIENT REGISTRATION SPECIALIST
Baptist Health South/Emergency Room
Montgomery, AL
Ability to multi-task
Ability to multi-task between the company’s networks with fast, accurate typing skills
Strong organization abilities and attention to details
Outstanding customer service skills
Ability to remain calm and professional, even in emergency situations
Understanding of medical terminology and standard insurance forms
Assisting patients with the registration process
2/2010-6/2011 CUSTOMER SERVICE REPRESENTATIVE
Always Open Powered by ASK Telemarketing,
Montgomery, AL
Operate communication systems, such as telephone, switchboard, intercom, two way radio, or public address
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
Route emergency calls appropriately
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment
Relay and route written and verbal messages
Place telephone calls or arrange conference calls as instructed
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail
Keep records of calls placed and charges incurred
Record messages, suggesting rewording for clarity and conciseness
Stamp messages with time date, and file them appropriately
Answer simple questions about client’s businesses, using reference files
Complete forms for sales orders
8/2009-2/2010 TELEPHONE SALES REPRESENTATIVE
ASK Telemarketing
Montgomery, AL
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customer to purchase a product or service or to make a donation
Contact business or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
Explain products or services and prices, and answer questions from customers
Obtain customer information such as name, address, and payment method, and enter orders into computers
Record names, addresses, purchase, and reactions of prospects contacted
Adjust sales scripts to better target the needs and interest of specific individuals
Answer telephone calls from potential customers who have been solicited through advertisement
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
Maintain records contracts, accounts, and orders
Conduct client or market surveys in order to obtain information about potential customers
4/2008-03/2009 ADMINISTRATIVE SECRETARY
Alabama State University/Records and Registration
Montgomery, AL
Communicate with counselors, instructors, students, parents, and other education
Staff
Process, sort, and distribute the mail daily
Process and assist with transcript request
Performed general office duties including filing and answering multi phone lines
Process change of address
Process change of major/minor
Process petitions and submitted them to the academic standards committee weekly
Drop/Add classes for students, counselors, instructors, and other education staff
Process students’ withdrawals from the university and or the current semester
Process and counseled students with academic suspension, dismissal, and probation
Create and mail correspondence to students using word processing software
Entered data onto the university’s network system
Enrollment verification
Prepared/Processed time sheets for staff and work study students
Managed and supervised several work study students on a daily basis
Degree verification
EDUCATION
3/2015-8/2015 Non-Degree Program, Sign Language
Pensacola State College, Pensacola, FL
5/2002 Bachelor of Arts in Political Science
Miles College, Birmingham, AL
References available upon request
Contact this candidate