CONTACT INFO

Omar Punzalan

B* L** Regency Exec. Townhomes, Dasmarinas City, Cavite, PHILIPPINES

acuznt@r.postjobfree.com

Mobile: +639**-***-****

RESUME

IT Helpdesk

OBJECTIVE:

The main objective is to provide technical support and assistance to various IT resources of the company to facilitate a productive working environment. I should say my key qualities are versatility, precision, patience and the ability to follow strict rules in every tast at hand.

EXPERIENCE:

6/2003 – 02/2009

Istituto FIRC di Oncologia Molecolare

Milan/Lombardia

ITALY

IT Helpdesk

Principal duties include:

Answer to tickets, calls and requests from users for technical assistance regarding network connections, hardware and software issues, and data recovery from backups.

Able to use my networking skills and my knowledge in CISCO Technologies.

Widened my experience with configuration and troubleshooting of different operating systems such as Mac OS, Windows,Linux.

Configuration and support for multi-boot workstations for Mac, Windows and Linux users

Configuration and technical assistance to user applications such as emails, MS Office, connection to network, printers, file servers, integration to a certain workgroup, etc.

Maintenance and support for a wide variety of user peripherals such mobile devices, laptops, scanners, printers, projectors, AV equipment, recommend upgrades as needed.

Expert in systems image creation and restore using specialized softwares

Long experience in campus intranet, hands-on to network issues and user application support

Configured and used remote desktop connection where appropriate, to attend to remote users requests for assistance.

Performed backup and recovery for campus users.

Internetwork Associate

Principal duties include:

Initial preparation and configuration of newly purchased CISCO switches and routers

Update to the latest release of CISCO Catalyst IOS

Load initial configuration template and finetune configuration as needed

Test the switches and routers in a Test Network Environment to ensure proper functions before deployment in the production network.

Maintenance and Network Upgrades

Upgrade network cables, interface cards, router interface and memory modules

Configure IOS Auto-upgrade manager to enabled switches and routers to automate IOS upgrade procedures for campus-wide switches and routers.

Setup ftp, tftp, or http connections for IOS updates

Network Security and Optimization

Configure network access list (ACL)

Proper configuration and positioning of Intrusion Detection System, firewall, and servers

Bandwidth management through traffic shaping and scheduling algorithms

IT Technical Staff

Principal duties include:

Setup and configure servers for core enterprise services such as email, web, directory, dns, dhcp, firewall, network storage, ip telephony, print, etc.

Most of these services run on a single FREEBSD Jail virtual environment which is essentially a virtual Operating System inside the host OS.

Do routine updates, patches and workarounds as needed.

Attend to problem tickets, answer calls from users requesting assistance.

Setup and configure desktop virtualization for specialized purposes

Used Vmware, VirtualBox and Parallels Desktop virtualization solutions to address the need of users to run cross-platform applications.

To replicate an environment for sake of research and problem resolution

To securely test an application on a particular platform so as not to compromise the host system

Setup and configure storage area networks (SANs)

Configure iSCSI targets and FCoE on FreeBSD and Linux platforms

Configure network switches, routers, network interface cards, Host Bus Adapters

Able to work with ZFS-based SAN

Configure SMB/CIFS, FTP, AFS, HTTP access as required

Design and implement a clustered computing environment using the OpenMosix Technology for the Bioinformatics group.

introduced me to a new world of high power computing (HPC)

eventually led me to a thorough understanding of computer clusters which are essential in a computing-intensive field such as bioinformatics.

involved me in kernel configuration and rebuilds

exposed me more intensively to Linux (SUSE Linux) and to key OpenSource technologies such as GCC, Perl, PHP and Apache.

Setup and configure data storage systems for the OpenMosix Cluster. Knowledge in RAID, UFS, NFS, VFS, and filesystems in general, are necessary to complete this task.

Led to my deeper understanding on unix filesystems

Learned the use and application of disk striping, mirroring, spanning and the importance of virtual file systems for large enterprise systems

Learned the standard data backup procedures and used my scripting skills to automate backups.

The OpenMosix cluster is attach to storage systems through fiber optic links, thus:

had the opportunity to develop skills on fiber optic technologies

gained knowledge and experience on implementation of industrial optical network equipment.

Had experience on install, setup, configure and troubleshoot fiber optic links.

Mirror (and keep it up-to-date) the UCSC genomic database, which is a very huge and complex database of genomes of various organisms including human.

broaden my knowledge in databases, specifically MySql and Postgresql

setup and configured Unix systems (FreeBSD) to host the mirror site.

applied my knowledge on Apache web server to put up the mirror site.

used OpenSource application such as Rsync to make our copy in sync to the master site and wrote scripts to automate this task

Other duties include(in order of relevance):

Troubleshoot network issues and anomalies such as bandwidth wastes caused by malicious traffic, misconfigurations, and hardware failure. This task usually involves router/switch skills and knowledge of internetworking technologies.

Provide technical assistance with regards to campus-wide communications. This requires knowledge in file servers, directory services (LDAP), email and ip telephony (VOIP) systems.

Ensure availability of campus core services including but not limited to DNS, DHCP, VPN, firewall, proxy, web, email and print servers.

02/1997 – 03/2000

Tesictrade Corporation (Formerly Telenetcom Inc.)

Quezon City

Philippines

Systems Administrator

Key Responsibilities:

Respond to systems performance and security issues according to established procedures.

Response includes quick recovery procedures for machines running critical services such as file, print and database servers.

Troubleshooting includes careful examination of console messages and log files, use of IDS program output, use of application’s back-trace output and core dumps in case of application failure to file bug reports, use of network protocol headers in case of network issues.

Writes proper documentation of systems incidents and issues with detailed solutions and/or workarounds

Schedule a downtime for system maintenance. Such event is well-planned; announced to all users concerned; and done in a time of least impact to users.

Used a simple database to tabulate records of problems and solutions for efficient future troubleshooting reference.

Performs regular systems hardware and software inventory and upgrades. Such records are also stored in a database.

Automate programmable system checks and backups. This involves writing scripts

QUALIFICATION HIGHLIGHTS

1.Five years unix and linux systems management experience in a production environment running enterprise grade applications

2.Knowledge in internetworks, Cisco routers and switches, with a wide experience on LAN, WLAN and VLAN technologies

3.Knowledge in server, application and storage virtualization

4.Strong systems administration experience. This includes recompiling custom kernels, modules, and applications from source; creation of meaningful firewall rules and packet filters through adequate background in network protocols; ability to write access controls to protect systems

5.Knowledge with intrusion detection systems such as Prelude and Snort which in combination with protocol dumping tools such as ethereal and tcpdump provides a powerful and efficient instrument against network attacks.

6.Intimate know-how to put up corporate core services such as email, web, print, dns, dhcp, directory.

7.Experience on data backup and recovery operations.

8.Strong scripting skills both on shell and php language.

9.Active member of some online windows, unix and linux communities and mailing lists for online collaboration. This permits a more comprehensive system management through sharing of ideas and experiences worldwide.

SKILLS SUMMARY

Skill Name

Skill Level

Last Used/Experience

OpenSource OS (Linux/Unix)

Advanced

6 years

Mac OSX

Advanced

5 years

CISCO Networking Technologies

Intermediate

3 years

Enterprise Servers (LDAP, web, email, proxy, DNS, DHCP, etc)

Advanced

6 years

Backup and Recovery

Advanced

6 years

Intrusion Detection Systems (IDS), CCTV Security Systems

Intermediate

2 years

PHP Dynamic Web Dev’t and Scripting, Javascript, Angular, jQuery, OpenCart

Advanced

3 years

Shell Scripting

Advanced

4 years

Windows Scripting (Batch Files)

Advanced

4 years

Graphics Editor

Intermediate

1 year

Video Editor

Advanced

3 years

Mysql and Postgesql

Basic

3-years

MS Windows and Apps

Advanced

6 years

JOB TARGET

Target Job Title:

IT Helpdesk

Alternate Target Job Title:

IT Technical Support / Web Developer

Desired Job Type:

Contract/Project

Work Load:

Full-Time / Part-Time

Willing to work the following shifts:

Any shift

Willing to work overtime:

Yes

EDUCATION:

1993 - 1999

New Era University

Quezon City Philippines

Some University Coursework

BS Electronics and Communication Engineering

Level

3rd year 1st Semister

Unit earned

109.5

10/2002 – 06/2003

EMIT - Ente Morale Istruzione Tecnica

Milan Italy

Certification

IT Infrastructure and Secured Networks

European Computer Driving License

LANGUAGES

English

Fluent – Wide Knowledge

Italian

Conversational – Advanced

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