EMMANUEL O. EFUWAPE

OBJECTIVE

A diligent, dedicated, and hard-working individual seeks a position as a Information Security Specialist.

EDUCATION

Penn State University – Pittsburg PA

Working on Master’s Degree in Information Sciences - Cybersecurity and Information Assurance

Temple University – Philadelphia, PA

Graduated with a B.S. degree in Electrical Engineering (2003)

Montgomery County Community College – Blue Bell, PA

Graduated with an Associate degree in Engineering Science (2001)

EXPERIENCE

2004 – 2007: DiamlerChrysler Financial Services Horsham, PA

Customer Service Representative

Made collection calls, assisted clients in reconciling their accounts, provided customer service, and mentored and trained new employees.

2007 – Present: Field Solutions FL/PA

Field Technician

Built, installed and replaced computer and networking hardware for various clients. Also installed, diagnosed and resolved software programs issues.

Sept 2009 – Dec 2011: Aon Hewitt Orlando, FL

Customer Service Associate

Provided support to clients with their benefits and retirement online accounts. Handled customer queries and provided assistance to customers enrolling in their retirement and savings benefits.

April 2012 – Present: Verizon Telecommunications Pittsburgh, PA

Technical Support

Provided support for telephone, internet and video service issues. Provided email and software support over a range of operating systems. Also provided support for various networking systems.

SKILLS

• Excellent Verbal and Written Communication Skills, a Team Player, Great at Problem Solving and Troubleshooting

• Working Knowledge of C, C++, JAVA, VISUAL BASIC and ASSEMBLY Programming Languages

• Working Knowledge of MICROSOFT WINDOWS® Operating Systems,

MICROSOFT OFFICE® and AUTOCAD® Software

REFERENCES

References and credentials are available upon request

Contact this candidate