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Technician Customer Service

Location:
United States
Salary:
18
Posted:
May 28, 2016

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Resume:

William T. Wilkins **** Flanders Dr. D** San Diego CA 92126 619-***-**** acuzjo@r.postjobfree.com

Objective To provide an Technician that will utilize my technical and administrative capabilities along with my broad range of experience. Qualifications Experienced in aligning, calibrating, testing, troubleshooting and repair of high/low speed microprocessors, CDMA cellular phones and equipment, wireless modems, telecommunications systems equipment, HF-UHF radios. radar systems equipment, satellite/radio navigation equipment, weather forecasting systems equipment, CCTV and TV video processing equipment, laboratory electrical/electronic equipment, High Voltage power supplies and systems, all to component level. Highly experienced in testing, troubleshooting and repair of RF, microwave, analog/digital circuitry to SMT component level. Experienced in various forms of testing on CDMA Cell phones and Cell site equipment, WCDMA /GSM emulators, Digital Photo Processing equipment, CCTV digital video cameras and systems equipment. Experienced in troubleshooting Computer Network Hardware/Software configurations and connections via LAN, DHCP, DNS, TCP/IP protocols, routers. Basic knowledge of Networking systems, router and switch configurations. Highly skilled in using test equipment and troubleshooting devices from AF generators to oscilloscopes, spectrum analyzers and other special purpose test equipment. Experienced in software and firmware debugging and testing. Knowledge of testing techniques, includes; Functional, Regression, Acceptance, Verification, Validation and various lifecycle testing. Qualified in marine electrician/electronic technician. Programming and debugging skills in VB, C++, TCL, J-tag, Python, Perl, JavaScript …. Very proficient in the use of PC's and various software, specifically MS Dos, NT/2000,2003Server,ME, XP, MSOffice, MS Project, Visio, Quattro Pro, Dbase, Netscape, MSN, AOL, Html etc...

Experience 07/2007 – 10/2013 Qualcomm Technologies Inc. San Diego, CA Senior Test Technician Execute lab and field test on wireless subscriber products developed based on UMTS technologies (WCDMA, GERAN,GSM). Responsible for running of automated and manual tests, (GERAN,UTRAN,GSM/GPRS/EGPRS, WCDMA/HSPA).LTE, InterRAT, MBMS, Regression, Functional, Interoperability, verification, validation, acceptance testing, in the lab with standalone Base station emulators and in the field utilizing test or live networks. Collect test results and data during and from time-to-time evening and weekends. Capture and analysis of UDP, FTP and TCP/IP throughput data for KPI improvements. Responsible for tool testing, problem replication, debugging and fix validation using various tools such as, QXDM, QPST TestStand. Support test data storage, archiving, processing and analysis. Experience in loading builds and testing on Android, Windows Phone and QNX platforms. 03/2007 – 07/2007 Wind River San Diego, CA Engineering Technician Assist in design and development of electronic cable systems, (HDMI, etc..) for new digital motion picture camera. Test and debug of digital electronic circuit boards. Some JavaScript, XML and HTML program debugging. Test software/ Firmware programs to compare to specifications and documentation Utilize moderate knowledge of basic code reading/writing and executing. Reviewed test documents created by QA team for validity/accuracy. Practice exceptional written and verbal communication skills relevant in troubleshooting and resolving critical issues. Used PC knowledge of Linux/Unix, Windows, and XP in software/firmware application processes.

04/2006 – 02/2007 Hewlett-Packard San Diego, CA Mechanical/Electronic Technician IV Analyzed electro/mechanical problems of digital photo equipment. (Included assisting manufacturing personnel on process related problems. Work on low and high voltage transformers, motors, motor starters, and switchgear. Troubleshot and monitors equipment and utility systems with laptop, o’scope or touch screen control panels and other electronic test equipment. Assisted machine operators in determining when the machine should be shut down due to mechanical or electrical problems. Installed, setup and maintained windows based test network system for remote testing of digital photo processor software applications Performed established preventative maintenance procedures on plant equipment and completes appropriate paperwork. Executed assign projects under the direction of the Project Architect and Product Manager. Created and modified test cases and test data. Created and executed automated test scripts using testing software programs. Test software programs to compare to specifications and documentation, Identifying, analyzing, and documenting defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content. Recommended program improvements or revisions to programmers and system analysts. Review computer logs and reports to identify program processing errors and possible improvements

08/2004 - 02/2006 Cohu Electronics San Diego, CA Special Products Technician III Plan, perform and/or assign and review the work of subordinates in building, testing and evaluating engineering revised cameras/camera systems in progress and on completion to compliance with approved drawings, specifications and testing procedures; advises subordinates on job procedures and technical problems and familiarizes them with special features of the work and special requirements; prepares progress and technical reports and correspondence; prepare drawings, specifications parts list and cost estimates for minor camera engineering projects. 04/2004 - 06/2004 Goodman Networks San Diego, CA Installation Maintenance Technician III Responsible for installation and setup (provisioning), Emergency 911 Pathmaster equipment, RF equipment, DC power systems, network cables, and surveying at cell sites in various locations though-out U.S (Cingular Wireless). Maintained records on equipment and system installation, configurations, maintenance, and performance, as well as maintenance publications Additional duties include technical support to technicians and related mentoring to associate technicians. 02/2004 - 04/2004 Encad Corp San Diego, CA DVT Test Technician III Responsible for supporting new product introductions, product improvements and cost reductions for existing products. Work with Quality, Engineering, and Operation departments to bring new product concepts through the development process, providing test support capability to those groups. Troubleshot electronic circuitry and provided engineering with reports on investigation findings. Support engineering investigations in printer hardware designs. Showed proficient use of the English language so as to be able to communicate both verbally and written with fellow technicians and engineering personnel. Transferred investigative findings to technical reports for use by engineering. 09/2003 - 02/2004 Unisys Corporation San Diego, CA Manufacturing Technician III Support burn-in chamber manufacturing operations in achieving yield and output goals. Maintain repair and support burn-in chamber manufacturing equipment by troubleshooting electrical/electronic components, wiring, pneumatics, mechanical lift mechanisms, 3 phase motors, PLC assemblies, device networking, minor software problems and High Voltage distribution. Coordinate project work activity, including integration, system validation testing and tear down, as needed to ensure meeting project schedules. Provide training on equipment and techniques to operations personnel. Collect and analyze test data from production activities to track and improve quality. Interface with Manufacturing Engineers, application Engineers, Production Managers, Technicians, Maintenance, Field Service, and other stakeholders to achieve project goals. Recommend changes to improve manufacturability and quality.

10/2002 - 8/2003 Phogenix Imaging San Diego, CA PVT Technician Troubleshoot and perform system maintenance of Digital Photo Systems mechanically/electronically. Install, repair, rebuild and test various subsystems and systems. Perform Product Verification Test, (PVT) on new systems. Perform testing on system level, (Environmental). Perform customized set-ups for calibration of subsystems to specification. Insure all related paperwork is complete for work performed. In addition, assist QA with set-up & test function(s), includes performing ECO's, building SDM (System Data Manager) and downloading and installing new FW and code. Assist in the design, layout, engineering test and evaluation of electronics or electro-mechanical devices or systems used in the Amazon product line. 5/2001 - 9/2001 Ericsson Wireless Communications San Diego, CA Senior Electronic Technician Aligned, calibrated, tested and troubleshot circuits, components, electronic instruments, mechanical assemblies and final systems on Cell Sites. Help develop test specifications, methods and procedures from blueprint and diagrams. Perform HALT level testing on CDMA Cell Sites. Completed rework on assemblies after troubleshooting and testing. Prepared technical reports, summarized findings and recommending solutions to technical problems. Provide technical guidance and training to new personnel. 10/1999 - 4/2001 Cox Communications San Diego, CA Technical Support Specialist Help customers, download and install connections and web browser software, testing/troubleshooting hardware/software conflicts with activation of Cable Internet Access. Verify/correct with customer, configuration and settings on customer PC's to assure connection through cable modem. Scheduling Trouble Calls to resolved connectivity problems. Provide necessary education to insure customer's understanding of product and sell service to meet customer's need. Handle inbound calls through the use of proactive customer service and call control techniques. 08/1998 - 06/1999 Qualcomm Personal Electronics San Diego, CA Electronic Test Technician Performed set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Determined and develop test specifications, methods and procedures from blueprints, drawings and diagrams. Tested and troubleshot assemblies and final assemblies on a variety of CDMA cellular phones to component level. Completed rework on assemblies and/or systems as a result of testing. Prepared technical reports summarizing finding and recommending solutions to technical problems and assisted in the selection and set-up of specialized test equipment. 08/1997 - 10/1997 PurePulse Technologies San Diego, CA Lab Engineering Technician Responsible for test characterization of products, documenting test results, troubleshooting computer hardware/software problems. Assist engineers in the implementation of new test solutions. 08/1992 - 10/1996 National Steel & Shipbuilding Company San Diego, CA Electronic Technician Responsible for installing, testing, aligning, troubleshooting, repairing and preventive maintenance on combat systems equipment including: MK23 Target Acquisition Radar Systems (TAS) including High Voltage Power supplies, MK XII IFF systems, URN-25 Tactical Air Navigation Systems (TACAN), Satellite (GPS) and radio(Omega-25) navigation systems onboard new AOE class ships. Installed, tested, maintained HV generator systems. Perform salt box load testing of generators. Assist associate engineers with Test and Trials analysis and documentation. Distribute daily call-outs for test from mainframe for various departments and Supervisor of Shipbuilding, (New Construction) San Diego. Effect plans, scheduling, preservation and maintenance on vital equipment for new construction/conversion ships using U.S. Navy's (CTMMS). Liaison between new construction receiving and Test and Trials department for inspection and generation of planned maintenance procedures on various shipboard systems. Created Developed and maintained multiple databases using Dbase IV and MSFoxpro. Present accurate reports with weighted graphs upon request. 12/1981 - 04/1992 U.S. NAVY Various, USA Electronic Technician Responsible for installing, aligning, testing, troubleshooting, repair and preventive maintenance on a wide variety of electronic systems including; telecommunications systems, low/high speed modems, digital data interfaces, cryptographic communications systems equipment, meteorological and oceanographic systems, surface/air search radar systems, satellite communications and navigational systems, low through high powered receiver/transmitter systems, high voltage power supplies for radar systems etc.



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