RESUME

NAME : Deepa Prakash Nayak

ADDRESS : B 605, Lake Pleasant,

Lake Homes,

Powai,

Mumbai – 400 076

MOBILE : 91-987*******

DATE OF BIRTH : May 26th, 1976

E-MAIL ID : acuzj7@r.postjobfree.com

EDUCATIONAL QUALIFICATIONS

Advance Diploma in Business Management

International Institute of Advance Marketing – Mumbai (1998-1999)

Honours Diploma in Network Centered Computing – MS Office

(Excel /VLookup/HLookup/Pivot Table /PowerPoint Presentations)

National Institute of Information Technology (NIIT), Delhi (1997 – 1998)

Bachelor of Commerce (Honours)

Hans Raj College, Delhi University (1994 – 1997)

WORK EXPERIENCE

AIR FRANCE

Senior Commercial Executive

Aug 2002 to Jun 2015 (12 years 11months)

Key Functions

Preparing commercial reports/presentations – Customer performance & Product performance for weekly review meetings.

Monitoring budgets by comparing and analyzing actual results with Plan and forecast and recommending corrective course of action.

Analyzing market trends of competitive products by identifying and evaluating product characteristics, market share, pricing, and maintaining research databases.

Liaising with pricing department to initiate pricing actions

Promoted customer interaction from voice calling to digital channels – E-bookings through CPS, GFX .

Rate quotations to Silver /platinum customers to procure business.

Planning flight capacity to ensure revenue maximization.

Handling escalated customer queries and enquiries .

Liaising with Head Office in Paris for anomalies/discrepancies .

Back office functions – Supervising payment receivables and CAPS data ( Head office accounting system ) and reporting/follow-up of payments outstanding

Keeping promotional materials ready by coordinating requirements with head office and placing orders through SAP system.

Organized workshops for customers by identifying, assembling, and coordinating requirements.

Organized and implemented the customer satisfaction survey through external agency to improve client services.

Implemented the quarterly email newsletter for clients “HORIZONS” to keep customers updated on Air France Products and services.

Key Competencies

Business Orientation & Strong analytical skills

Planning and Organizing

Good knowledge of computers and reservation systems

Adaptability & Persuasiveness

Team Work & innovation

Ability to effectively interact with customers

Strong leadership skills with an ability to build, develop and lead result-oriented teams

Excellent communication, presentation and interpersonal skills

Trainings

Attended SAP Training in Paris(HO) for Budget functions

Attended training in Amsterdam on Customer Handling Skills.

Attended training in Paris on Äir-France products and subsequently conducted workshops presentations for customers in India

Attended training on “Data warehouse” in Paris. Data warehouse generate reports on results, expenses, sales turnover etc.

Attended Training on personal development and communication skills in Mumbai.

Attended training in Dubai / Bangkok for upsell of Air-France products.

Achievements

Efficiently handled the customer satisfaction survey through an external agency. This survey enabled us to identify the areas of concern and helped us improve our service levels.

Instrumental in training the new staff in other stations for smooth functioning of the financial process.

Assisted Cargo Manager in launching Air France Cargo new product segments by conducting workshops for agents all over India. This enabled our customers to learn more about our products.

Assisted Cargo Manager to prepare New Improved Market rate list including all product definitions.

Instrumental in liaising with PR Agency for printing advertisements in Cargo Times magazines.

Instrumental in launching by-monthly newsletter “ Horizons” for our customers

DATA ACCESS INDIA LTD

Commercial Executive -Retail and Brand Divison

Feb 2001 to July2002 (1 year 6 months )

Administrative support with correspondence, reports, special projects, presentations

Maintain and handle in-bound telephone calls from various direct marketing initiatives

Responsible for vendor management.

Compiling and distributing financial and statistical information.

STANDARD CHARTERED BANK

Commercial Assistant - Credit Division

Feb 2000-Jun 2000 (5 months)

In charge of providing assistance to loan clients, in person and by telephone .

Maintaining and updating loan documents in order to ensure that the bank has opportune and precise financial information

In charge of generating and reviewing credit documents

SIEMENS

Commercial Trainee –Medical Engineering Division

Oct 1998 to Oct 1999 (1 year 1 month)

Following up for outstanding payments from customers

Handling customer queries and bookings

Processing and management of invoices for all commercial activities

and maintenance of the department budget spreadsheets.

To assist with any departmental tasks and opportunities, which may

arise on an ad hoc basis.

PERSONAL DETAILS

Languages known : English, Hindi, Konkani (mother tongue)

Marital Status : Married

REFERENCES : On Request

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