Name : Akriti Grover

Mobile : 090********

Email : acuzi3@r.postjobfree.com

PERSONAL AGENDA

Date of Birth : 23rd January 1992

Nationality : Indian

Father’s Name : Mr.C.M.Grover

Gender : Female

Martial Status : Single

Languages Known : English, Hindi and Punjabi

Career Objective

To work within a growing organization that offers challenges and the opportunity to grow with the company. I wish to contribute my current skills attending to clients' needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided.

EDUCATION

10TH from I.C.S.E.

12TH from C.B.S.E.

B.Sc.(Hotel Management) from Dr.Ambedkar Institute of Hotel

Management, Chandigarh.

Post Graduation from ITC Hospitality Management Institute.

PROFESSIONAL EXPERIENCE

ITC Limited – Hotels Division, July 2012 – Till Date

ITC Maratha, Mumbai

Designation: Asst Manager Housekeeping

Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel. Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

Inventories cleaning supplies & linen stock to ensure adequate supplies.

Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

Rewards employees who use their empowerment to meet or exceed guest expectations.

Assists in controlling expenses by the housekeeping department..

Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.

Attend to any guest complaints and take service recovery measures if required.

Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

Prepare annual housekeeping budget.

Submit requests for repair and periodic maintenance of cleaning equipment.

Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Additional Responsibilities:

Co-ordinate with front office and sending room discrepancy lists.

Select, staff, recruit, hire, and train qualified housekeeping candidates.

Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.

Orient and familiarize new personnel with hotel facilities and operating hours.

Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.

Oversee any guest communications from housekeeping.

INTERNSHIPS

Summer training 6 months in Hyatt Regency Delhi

DISTINCTIONS/ AWARDS .

Handled large conference movement.

Entrusted with 90 rooms inventory at ITC Maratha within 9 months of joining

Scored 99% at LRA Audit in the year 2014-2015

Awarded ‘Best Trainee’ at Hyatt Regency

EXTRA-CURRICULAR ACTIVITIES

Dance, Painting, Reading and swimming

SKILLS

Ability to Work in a Team & Individually Problem & Conflict Solving

Effective Management Microsoft Excel

Customer Delight & Satisfaction

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