Customer Service Representative
Resume:
ANGEL M BROWN
Houston, TX *****
May 23, 2016
Your Receptionist position in Houston, Texas demands the skills, aptitudes, and work ethic that I have developed as a Personnel Specialist in the United States Navy. As a highly enthusiastic customer service representative with extensive experience in service industry, I am keen to leverage my experience to contribute to your bottom line.
Based on my perception of the position here are some aspects of my background that seem most related to meet your requirements:
• A friendly and confident personality.
• proven record of handling customers efficiently.
• good spoken and written communication skills.
• able communicate consistency with different cultures and backgrounds.
• basic IT skills
As you seek a candidate who can contribute effectively in different kinds of hectic environments, I hope you will consider my credentials. I can be contacted at 619-***-**** in order to settle a meeting time at your convenience.
Thank you for your time and consideration.
Sincerely,
Angel M. Brown
ANGEL M BROWN
acuzhh@r.postjobfree.com
2701 W. Bellfort St.
Houston, TX 77054
OBJECTIVE
Transitioning Navy Personnel Specialist who is a friendly, caring and service-oriented professional with excellent customer service skills who seeks an opportunity to make a career as a receptionist where I can continue to serve.
SKILLS
•Reputation for displaying professionalism and concern for customer comfort
•First aid and CPR certified
•Good organizational and time management skills
•Able to work efficiently in a team environment
•Good communicator; demonstrated ability to communicate with people from a variety of cultures
•Responsible, realistic, and dependable
•Able to learn and clearly communicate regulatory guidelines
•Demonstrated capacity to work effectively with difficult personality types
PROFESSIONAL EXPERIENCE
Mail Handler Assistant/United States Postal Service MAY 2016-Present
•load and unload containers of mail
•transport mail and empty equipment throughout a Postal facility
•open and empty sacks of mail
•repeatedly lift and carry parcels and sacks weighing up to 70 pounds
•push rolling containers weighing up to 1,500 pounds
Personnel Specialist/United States Navy MAY 2011 – MAY 2016
•Classified Information and Materials Security
•Customer Support/Service
•Data Entry
•Documenting/Record Keeping
•File System Development/Maintenance
•Resources Processes
•Message Processing Procedures
•Message Traffic Analysis
•Office Equipment Operation/Maintenance
•Payroll Services
•Personnel Scheduling Software
•Proofreading/Editing
•Word Processing Formatting
•Financial Forecasting
•Financial Reporting
•Financial Statement Analysis
Pharmacy Technician/B&G Pharmacy in Houston, TX MAR 2005 - MAY 2011
•Accurately and efficiently preparing prescription orders
•Verifying prescription information and dosage
•Entering patient and order information into the pharmacy system
•Processing and submitting insurance claims
•Providing quality customer service to patients and other healthcare providers
Waitress/Chilis Bar and Grill in Houston, TX DEC 2002 – MAR 2005
•Assigned and organized reservations
•Greeted and seated customers
•Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
•Collect payments from customers.
•Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
•Take orders from patrons for food or beverages.
•Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
•Check with customers to ensure that they are enjoying their meals and take action to correct any problems
EDUCATION
Professional Careers Institute Graduated Oct 2010
•Certified Pharmacy Technician
CERTIFICATIONS AND AWARDS
•SECRET SECURITY CLEARANCE
•CPR AND FIRST AID CERTIFIED 2011
•AED/BLS CERTIFIED 2011
•US NAVY SHIPBOARD AND AIRCRAFT FIRE FIGHTER QUALIFIED 2012
•US NAVY FLAG LETTER OF COMMENDATION FROM MY ADMIRAL 2013
•US NAVY LETTER OF APPRECIATION FROM MY CAPTAIN 2013
•US NAVY GOOD CONDUCT AWARD 2014
•US NAVY HARD CHARGER OF THE MONTH AWARD MAR 2013
•US NAVY EMERGENCY DAMAGE CONTROL QUALIFIED 2012
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