CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

JANIE RODRIGUEZ-TORRES

*** ******* ** *** ***, Houston, Tx 77060 C: 832-***-**** acuzhg@r.postjobfree.com Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

customer-service focused,Hardworking,Mature,ReliableDetail-oriented professional with strong technical skills and the ability to learn concepts quickly. High customer service standards

Dedicated to process

improvement

Excellent communication skills

Customer service-oriented

Team Player

Customer Satisfaction

Tax Preparation

Bilingual-English and Spanish

Read and Write -English and Spanish .Exceeded corporate target for customer satisfaction for 3 months in a row.

02/2003 to 04/2005 Call Center

Coupon Connection of America Houston, TX

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call script within specified timeframes. Provided accurate and appropriate information in response to customer inquiries. Cross-trained and provided back-up for other customer service representatives when needed. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Served as the company's only bilingual Spanish/English customer service representative.

07/2005 to 08/2008 Cashier,Layaway

Walmart Stores Bryan, TX

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to Influence customer buying decisions. 12/2009 to 04/2013 Tax prep,Managed Store

Liberty Tax service Houston, TX

Provided onsite training. Handled incoming and outgoing correspondence, including mail, email and faxes. Scanned and filed forms, reports, correspondence and receipts. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Reviewed files to check for complete and accurate information. Destroyed files and materials upon request. Prepared Taxes for clients,Data Entry, 09/2011 to 12/2013 Insurance Agent

AI United Insurance Houston, TX

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers in person, on the telephone and in writing. Compiled coverage and rating information in an accessible format. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals. EDUCATIONAL BACKGROUND

12/2014 to Current Tax teacher,Tax prep, Store Manger night shift Xpert Tax Services Houston, TX

Basics

El Campo High El Campo, Tx, USA

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