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Customer Service Microsoft Office

Location:
Longueuil, QC, Canada
Posted:
May 27, 2016

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Resume:

Zeinabou Wata

***, ****** ** ********** ****

Longueil (Québec) J4V 1X2

819-***-****

acuzgh@r.postjobfree.com

SKILLS SUMMARY

over 2 years’ experience in customer service

Identification of needs and transmission of information

Sale, consulting services and customer service, loyalty

Masters in economics and Bachelor in finance

usual knowledge of English

PROFESSIONAL EXPERIENCE

The customer service officer / supervisor

nordia, Sherbrooke (Québec) 2015 - 2016

Take knowledge of different telephone communication protocols

Identify the needs of customers in order to meet their expectations

Respond to telephone inquiries of the customer and will propose solutions of the loyalty department

Advise the customer on the different services offered

Inform customers about promotions which they may be entitled

Follow internal guidelines to reduce cases of dissatisfaction of the clients

Perform the quality of calls with the aim of resolving disputes

Axillary research

University of SHERBROOKE (with Professor Dorothée Boccanfuso), Sherbrooke (Québec).2011 - 2015

Collaborate in research on the economic area of Quebec

Identify the variables consider on the basis of the analysis to achieve

Perform literature searches

Select relevant data in the information store

economic, quantitative and statistical analysis

Use various statistical formulas to validate assumptions

Develop charts to present the results of research

Prepare various reports

study, interpret and report on Québec macroeconomic developments

Use your subject-matter expertise to prepare and deliver briefings to the department’s economics and members of the (GREDI) The Economics Research Group and International Development (Gredi) is a research group of the Faculty of Administration, University of Sherbrooke, closely linked to the economic department.

develop and improve projection and simulation models on the impact of health contribution on poverty and inequality in Quebec

provide a wide range of considerations and perspectives to issues on the study of income and taxes by suggesting topics that warrant further exploration

Provide feedback to colleagues and build relationships with external parties like The Quebec inter-University Centre for Social Statistics (QICSS) offers access to detailed data from large-scale surveys carried out by Statistics Canada and the Institute statistic of Québec.

Economic knowledge acquisition;

Acquiring a specialization in a specific field of economics: Impact of health contribution on poverty and inequalities in Quebec.

acquisition of specific research methods of applied economics and develop skills to make short-term economic studies a private or public company;

In the type of tracking research, analysis of the literature on research subjects within its field of competence and participate in the design, development implementation of a research project under the supervision my research director Dorothy Boccanfuso

Acquisition of knowledge in:

-microeconomic theory

-macroeconomic theory

-econometrics

-labor economics

-economic analysis of projects

-Modelling of development theories

-economic development foundations

- Theory of welfare

-economic data collection and analysis

-Theory of economic growth

-Seminar Econometrics

TRAINING

Master in economics

Main components:-macroeconomics, microeconomics, econometrics

University of SHERBROOKE, Sherbrooke (QUÉBEC) 2014

Bachelor of finance

Main components:-budget analysis, portfolio management, quantitative methods of management

University Business MANAGEMENT international, Sfax Tunisia 2009

KNOWLEDGE COMPUTING

Suite Microsoft Office

Stata

SPSD

Windows

Internet

SKILLS AND PROFESSIONAL QUALIFICATIONS

Great adaptability

Rigour

Versatility and autonomy

Interpersonal skills



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