Zeinabou Wata
***, ****** ** ********** ****
Longueil (Québec) J4V 1X2
acuzgh@r.postjobfree.com
SKILLS SUMMARY
over 2 years’ experience in customer service
Identification of needs and transmission of information
Sale, consulting services and customer service, loyalty
Masters in economics and Bachelor in finance
usual knowledge of English
PROFESSIONAL EXPERIENCE
The customer service officer / supervisor
nordia, Sherbrooke (Québec) 2015 - 2016
Take knowledge of different telephone communication protocols
Identify the needs of customers in order to meet their expectations
Respond to telephone inquiries of the customer and will propose solutions of the loyalty department
Advise the customer on the different services offered
Inform customers about promotions which they may be entitled
Follow internal guidelines to reduce cases of dissatisfaction of the clients
Perform the quality of calls with the aim of resolving disputes
Axillary research
University of SHERBROOKE (with Professor Dorothée Boccanfuso), Sherbrooke (Québec).2011 - 2015
Collaborate in research on the economic area of Quebec
Identify the variables consider on the basis of the analysis to achieve
Perform literature searches
Select relevant data in the information store
economic, quantitative and statistical analysis
Use various statistical formulas to validate assumptions
Develop charts to present the results of research
Prepare various reports
study, interpret and report on Québec macroeconomic developments
Use your subject-matter expertise to prepare and deliver briefings to the department’s economics and members of the (GREDI) The Economics Research Group and International Development (Gredi) is a research group of the Faculty of Administration, University of Sherbrooke, closely linked to the economic department.
develop and improve projection and simulation models on the impact of health contribution on poverty and inequality in Quebec
provide a wide range of considerations and perspectives to issues on the study of income and taxes by suggesting topics that warrant further exploration
Provide feedback to colleagues and build relationships with external parties like The Quebec inter-University Centre for Social Statistics (QICSS) offers access to detailed data from large-scale surveys carried out by Statistics Canada and the Institute statistic of Québec.
Economic knowledge acquisition;
Acquiring a specialization in a specific field of economics: Impact of health contribution on poverty and inequalities in Quebec.
acquisition of specific research methods of applied economics and develop skills to make short-term economic studies a private or public company;
In the type of tracking research, analysis of the literature on research subjects within its field of competence and participate in the design, development implementation of a research project under the supervision my research director Dorothy Boccanfuso
Acquisition of knowledge in:
-microeconomic theory
-macroeconomic theory
-econometrics
-labor economics
-economic analysis of projects
-Modelling of development theories
-economic development foundations
- Theory of welfare
-economic data collection and analysis
-Theory of economic growth
-Seminar Econometrics
TRAINING
Master in economics
Main components:-macroeconomics, microeconomics, econometrics
University of SHERBROOKE, Sherbrooke (QUÉBEC) 2014
Bachelor of finance
Main components:-budget analysis, portfolio management, quantitative methods of management
University Business MANAGEMENT international, Sfax Tunisia 2009
KNOWLEDGE COMPUTING
Suite Microsoft Office
Stata
SPSD
Windows
Internet
SKILLS AND PROFESSIONAL QUALIFICATIONS
Great adaptability
Rigour
Versatility and autonomy
Interpersonal skills