Shaifali Singh

acuzgf@r.postjobfree.com • +* (**5) 769–8475 • www.linkedin.com/in/singhshaifali

Key Skills

Knowledge of SQL - database user interface and data base management

Good knowlwdge of Virtulization tools like Tableau

Advanced Excel skills used for forecasting and planning

Extensive experience in analyzing large data sets and conducting ad hoc analysis

Aptitude for amalgamation quantitative and qualitative data

Experience in executive level reporting

PowerPoint presentations for Business Analytics & Insights

Proven ability to track and manage on-going activities within a project

Excellent communication skills - both verbal & written

Experience in leading or working in cross-functional teams to drive projects to completion

Independent self-starter who can manage multiple priorities in a fast-paced environment

Professional Experience

GOOGLE (Zenith Talent Corporation) Since Oct 2015

Data Management Analyst Mountain View, USA

Successfully created MSP – Managed service providers database of 500+ for generating leads through various research methods and channels.

Serve as the POC for internal and external interface from a data management analyst and account manager perspective to ensure healthy and growing partnerships.

Doing analytical research and data analysis for getting the target # of MSP’s and customers to meet the company goals.

Utilize database, SQL and Excel/Googlesheets skills to collect, organize, and analyze data to support forecasting efforts

Created automated Scoring Methodology for Tech Partner Program reduced work by 60%.

Created Tableau dashboards for performance checks for the tech partners for standardization of deliverables; ensure adherence to commitments.

US IT SOLUTIONS May – Sept 2015

Business Development Analyst / Data Analyst Fremont, USA

Work with operation strategy team to evaluate and enhance the performance of the Sales and Marketing Team

Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation.

Worked on information model, logical relationships, and the data structures that support different teams.

Identified pacesetter facts by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

Increased company revenue by 20% in 3 months with Strategic planning.

As an appreciation seized opportunity to be project manager for one of our clients.

HCL TECHNOLOGIES (Merck Co.) April – Aug 2014

Infrastructure Data Specialist Noida, India

Management and Administration of Merck Infrastructure monitored using HP & BMC tools. Liaison between Merck and HCL operations team.

Strict adherence to change management processes, reviews, reporting and deck presentations to client on weekly and monthly basis.

Experience in Infra/Apps monitoring practices and monitoring tools along with knowledge of HP tools.

COGNIZANT TECHNOLOGY SOLUTIONS (Marks and Spencers) 2011 – 2014

Major Incident Manager (2013-2014), Incident Manager (2011-2013) Bangalore, India

Incident management scope of work ensuring every single event is identified, documented, escalated and driven till closure.

Responsible for Level-1 Escalations ensuring no exceptions were missed reducing any unwanted delay. Coordinate closely with Support teams on Level-2 severity incidents.

Increased the KPI Metrics from 3 to the level of 4 or more by adhering to SLA for L-1 Incidents.

Transit maintenance notice to global support groups during Major failure / breakdown cases and providing Real time & continuous follow-up with global support teams on critical incident resolution.

Education

Master of International Business August 2015

HULT INTERNATIONAL BUSINESS SCHOOL San Francisco, California

Bachelor of Technology in Computer Science June 2011

VISVESVARAYA TECHNOLOGICAL UNIVERSITY Bangalore, India

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