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Customer Service Representative

Location:
Brandon, FL
Salary:
16.50 hourly
Posted:
May 27, 2016

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Resume:

RESUME

GRETA PEACOCK

WORK EXPERIENCE

Customer service representative - WORLD MEDICAL SERVICES

STARTED DATE 5/30/2012 TO 03/21/2016

JOB DESCRIPTION

Set appointment

Handle Inbound and outbound call from Dr. Office

Review accounts contact patient as needed

Follow up with patients on missing and discrepancies

Ensure all medical documents and patient accounts are completed

Abides all policies, procedures and protocols set forth by

Administrative Policy.

Attained several reward for top performance

Claim adjuster for Medicaid and Medicare getting proper document

In order to submit to billing department

Knowledge of Microsoft Words Excel and OutLook email

JOB DESCRIPTION

Pharmacy tech / NCE Document Processor

CCS Medical - Tampa, FL - 11/6/ 2000 to 05/31/2012

Entered 100-125 New orders/reorders per day

Entered 35-60 New patient data

Call 100-125 Patient per day to refill testing supplies

Handle inbound and outbound calls from Dr. Office and patients

Reviewed accounts and contact patients as needed

Audit configuration of supplies based on documents

Followed up with patients on missing and discrepancies on documents

Created manual orders

Trained employees to achieve the company objective

Ensure all medical documents and patient accounts are consistent and complete

Follow all current Medicare regulations and requirements to ensure continual compliance

ATTAINED AWARD WITH HIGHEST NEW REORDER

BAXTER HEALTHCARE

LEAD MEDICAL ASSEMBLER 8/1989 06/2000

Pull every component that need for the surgery kits, then

make sure all paperwork was attached to station so that the assembler

Will be able to build surgical kits for completing for surgery

Once kit was built and completed had to quality check kits to make sure it had all of the necessary component due to stats need to be correct no room for mistake.

Log all incidents and parts used in kits for great quality control.

Also was reward for the must approve team that had 96 % of no error 3 years straight.



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