MARY ELLIOTT

**** ******* ***.

Bronx, NY *****

Phone: 215-***-****

Email: acuzg8@r.postjobfree.com

INFORMATION TECHNOLOGY PROFESSIONAL

CAREER SUMMARY

Astute professional with a Masters Degree in Information Systems and over 10 years of progressive responsibilities including hardware repair, software setup, operating system deployment, technical/desktop support, system and network administration. I am enthusiastic about technology which dates back over 15 years. Very personable and articulate, I am able to build a good relationship with people and relate to them in non technical ways which helps them learn, understand, and apply technology to suit their needs. Driven by a desire to find solutions to business needs, I strive to resolve issues quickly with cost effective and innovative customs.

SELECTED ACCOMPLISHMENTS AND PROJECTS

Conducted over 150 company computer and notebook replacements and created a remote desk-side support environment using remote assistance tools such as Citrix and Microsoft Remote Desktop Services.

Spearhead in deploying the Microsoft Windows 7 operating system migration project.

Engineered a new help desk system to integrate computing and network devices of 11 company location on the domain.

Deployed Microsoft Office 2013 and migrating to Office 365 Email environment.

Execute virtual Windows platforms for MAC operating systems

Team participant in the restructuring of a company website and lead analyst for the staff intranet site redesign.

PROFESSIONAL EXPERIENCE

SwissPost Solutions (10 E. 40th Street, NYC, NY 10016) 08/2013-04/15/16

Information Technology Operations Analyst (Contract)

I have worked for a shared service company that is built on servicing the IT needs of top Marketing and advertising agencies.

Full user support and technical problem resolution for assigned facilities and locations.

Maintain hardware and software inventories through standard asset management systems and procedures.

Handle preventive maintenance such as checking peripherals, printers, PC and Mac assets.

Install, configure, upgrade, image and support desktop systems based on customer service requests.

Manage standard incident tracking system.

Install and support hundreds of employees’ PC Laptops, MacBooks and mobile devices.

Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.

Interact with staff on desktop problems and resolution.

Perform repairs and replacements of software and hardware peripherals.

Participate in the testing of new and upgraded software for Mac and Windows operating system.

Distribute enterprise applications for iOS and Android devices through MobileIron Enterprise Mobility Management Platform.

Monitor and troubleshoot Exchange email and Active Sync for Mobile devices.

Provide job training and IT orientations to new employees as needed.

Maternity Care Coalition (2000 Hamilton Street, Philadelphia, PA 19130) 10/2009-08/2013

Information Technology Coordinator (Full Time)

Maternity Care Coalition is a nonprofit organization with the mission to improve maternal and child health and wellbeing through the collaborative efforts of individuals, families, providers and communities.

I assisted with the maintenance of security and rollout updates to Microsoft Exchange Servers.

Maintained Group Policy and Active Directory systems.

Provided support with Microsoft Exchange e-mail environment.

Provided mobile device support for Apple, Android and Blackberry smart phones and tablets.

Maintained and troubleshoot office network, including network router, switches and wide area connections.

Performed data backups and disaster recovery operation using industry standard tools.

Proficient with implementing and maintaining the new company website and staff Intranet.

Provided expertise in developing, reprogramming, implementing and launching the digital phones and Presence Management Security System for several locations within the organization.

Maintained equipment inventory for all IT Devices.

Served as liaison to outside support and service providers for problem escalation on hardware and software application.

Trained new employees on Human Resources and Payroll processes as well as Benefits/Time off systems.

Maternity Care Coalition (2000 Hamilton Street, Philadelphia, PA 19130) 5/2003-10/2009

HR/Payroll Administrator/ Office Manager (Full Time)

Orients new staff to Human Resources policies, employee benefits and payroll procedures.

Streamline procedures and daily activities within the Human Resource and Finance department.

Process payroll and maintain company accounting reports within the HRM System.

Acted as lead point of contact for all in-bound HRIS related requests

Conduct desktop training on MS Operating System and Office Suites to new and current employees.

Implemented innovative changes in restructuring the company’s websites.

Performed desktop support on Windows and Mac operating systems.

Managed 11 satellite sites

TECHNOLOGY SUMMARY

Professionally experienced in Mac and Windows Operating Systems, Active Directory Exchange, Group Policy Objects, Windows Server and all Microsoft Office Suites.

Well adapted in wireless connectivity, remote desk side support, helpdesk troubleshooting, office equipment solutions and Service Now Ticketing System.

Technically proficient in Word Press and Macromedia Contribute Web design, HTML Code and Java.

Proficient in Sage MIP Accounting System, Ceridian Payroll Systems and ADP Enterprise system.

EDUCATION & TRAINING

Masters in Information Systems-MIS

University of Phoenix (Philadelphia, PA) October 2009

Bachelor of Science in Business Administration-BSBA

University of Phoenix (Philadelphia, PA) April 2008

Apple IT Hardware/Software Training – Course Work

IT:ReSources (New York, NY) September 2014 – March 2015

Microsoft Desktop/Server training - Course Work

Netcom Learning Center (New York, NY) March 2010

ADP Certified training - Course Work

Automatic Data Processing, Inc. (Philadelphia, PA) October 2010 – April 2011

Resume Effective Date: May, 2016

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