EDUCATION

Master’s in Business Administration (concentration Criminal Justice Degree 06/2009, Saint Leo University, FL -Accredited, Bachelor’s of Science in Sociology Degree, 09/2005, Saint Leo University, FL-Accredited, Associate in Arts General Studies Degree 04/2002 Georgia Military College, Milledgeville, GA-Accredited, Paralegal Certificate, 2009, Emory University, Atlanta, GA

CAREER SKILLS

Knowledgeable in management and administrative policies, guiding principles and processes of an organization or major organizational unit; Skilled in analyzing and evaluating policies and procedures for impact on management; Ability to develop policy, strategies and recommendations for correcting or improving the organizational management; Promotes understanding and effective application of fiscal policy, procedure and systems; Provide advice and guidance to support personnel, managers, and soldiers.

Understand legal and administration practices concepts, principles, practices, standards, policies, procedures, classifications and terminology in performing examinations, processing, auditing, verification, reporting, maintaining medical/organizational data; Assigns work to other personnel in the organization and priorities schedule to meet rigorous deadline; Skilled in oral and written communication to explain policies and decisions to request clarity of materials or information; Monitors, coordinate and track soldiers’ training, healthcare readiness and career progression; Sustain a high degree of analytical reasoning and ability to apply skills to identify, analyze, conceptualize problems.

OBJECTIVE

A challenging position that is devoted to its customers, executives, stockholders and employees creating the opportunity for growth and advancement using Federal regulations, guidance and objectives to complete the work.

PROFESSIONAL EXPERIENCE

Medical Regulating Officer (MRO)/Patient Administration (PAD) Officer in Charge (OIC) Point of Contact (POC)

United States Army, 3D MCDS 50515 Fort Gillem, GA, 10/2013-Present

LTC Deidra Anderson/ COL Sandra Hetzel 678-***-****

Develops policies pertinent to inpatient and outpatient records, admissions, and dispositions, births, deaths, release of medical information, and casualty reports; Assist with centralized management account, statistical reporting, medical service account, third party collections, aero-medical evacuation, and medical evaluation boards; Provides guidance in the area of medical readiness and management for developing, implementing and maintaining Army policy for PAD related matters; Monitoring and serving as PAD, in a large United States Army Medical Center; Principle advisor to Commander/ Deputy Commander for Administration on all PAD matters, to include medical records, admission/disposition, medical records, line of duty, third party collection program/uniform business office, decedent affairs, aero-medical evacuation, mass casualty processing, data collection/quality, vip patient reporting, patient status reporting, and a myriad of soldier/patient documentation requirements; Participates at all levels of command in establishing and implementing policies and procedures affecting the U.S. Army Health Care Delivery System; Remains current on the TRICARE health care program and impact on beneficiaries to include claims issues; Managed a team of 25 personnel on a daily basis; maintains and upload soldiers medical/dental records in Health Readiness Record (HRR); Validate soldier medical/dental records in HRR; Conduct annual inspections on Brigade (BDE) to ensure they are in compliance with the standards and policies that are set-forth by the Department of Defense; Ensure all soldiers have a valid/current HIPPA certification on filed.

Chemical Biological Radiological and Nuclear (CBRN) Specialist

United States Army, 314th Chemical Company 1650 Corey Blvd Decatur GA,

10/2009-10/2013

LT Crystal McCallum 770-***-****

Planned, employed and coordinated CBRN defense systems to support the joint and combined arm operations including weapons of mass destruction (WMD); Maintained after-action reporting (AAR), coordinates special training needed; Provided training, advised and supervised personnel regarding Chemical Biological Radiological and Nuclear (CBRN) defense measures, equipment and operations; Operated and performed maintenance on smoke generating equipment, CBRN identification/ detection and decontamination equipment.

Florida Foreclosure Paralegal

Johnson & Freeman Law Office/ RCO Legal, P.S., 1587 Northeast Expressway Atlanta, GA 07/2013 – 02/2014

Ms. Shawn Ackey 770-***-**** (40+hrs 5 days a week)

Maintained overall compliance with policies and procedures for all foreclosure types (CONV, FHA, VA) Managed, monitored and updated client portfolios in client database FMS, Lenstar, LPS, VenderScape, Clairfire, and Real Resolution to analyze the processing actions, status and identifying discrepancies; Reviewed foreclosure security deeds in Pro-Law to ensure that the foreclosure referral sent by our client was accurate; Contacted the client if there were any discrepancies in the security deed or note and ask them to provide more information; Advised attorney’s how to improve and properly correct discrepancies to void reoccurrence; Responded to attorney pleading sent from defendant, defendant’s attorney, or court clerk such as: Motion to Dismiss, Extension of Time, Motion to Vacate, and etc; Schedule Hearings with the Judicial Assistant and coordinate dates with the opposing counsel. Maintained and updated the billing database disbursing transmissions for pay, explain resolution of pay problems involving retroactive payments and adjustments or collections; Maintained communications with attorneys and clients from point of referral/discovery and interview potential clients.

Bankruptcy Paralegal

Wells Fargo Mortgage Corp/Arrow Tech Staffing, 1100 Corporate Center Dr. Raleigh NC

02/2013-07/2013 (contract)

Mr. James Nedock 919-***-**** (40+hrs 5 days a week)

Monitored court dockets for updates as to the status of current debtor bankruptcy cases and trustee responses to motion; utilized the court docket to update information to the client’s data base; Prepared the Proof of Claim and verify with 100% accuracy; drafted legal standard orders terminating the Automatic Stay and uploaded to the court docket; Reviewed new revised guidance and summarize to ensure the company was in compliance of the judiciary system while maintaining expedient collection of defaulted loans and available assets; Knowledgeable of bankruptcy policy and procedures to make decisions on clients’ cases and assisted collections and Indirect Portfolio Management groups with daily tasks; Prepared and drafted several legal court documents such as Complaints, Motions, Notice of Filing, Notice of Hearing, Affidavits, Defaults, Notice of Action and etc. to prepare for trial

Bankruptcy Paralegal

Aaron’s Inc/Express Professional Staffing 2800 Canton Rd. Marietta GA

05/2012 – 2/2012 (contract)

Mrs. Debra Martin 770-***-**** (40 hrs 5 days a week)

Reviewed the Chapter 13, 7, 11 Case and Plan to determine if Aaron’s Sales and Leasing was treated in the plan; Prepared the Reaffirmation Agreements and sent a copy to the attorneys, debtors and the trustees before the 341 hearing to protect the company interest in the property; Provided support to the counsel and legal team of court bar and trial dates to ensure optimum efficiency and productivity throughout the judiciary process;; Communicated with store managers and attorneys to ensure all bankruptcy actions are completed in a timely manner.

Redaction Paralegal

Aldridge & Connors LLP/ Mahone Group, 3575 Piedmont Rd NE #500 Atlanta GA

01/2012 – 04/2012 (contract)

Mr. Rob Hayes 770-***-**** (40 hrs 5 days a week)

Tracked the status and completion of all redaction action plans; Performed compliance audits to ensure that the implementation of all recommended redactions requires legal actions; Actively participates in seminars, webinars and mandatory trainings; Ensured follow-up assessments are completed in a timely manner; Maintained a working knowledge of current and proposed laws, regulations and guidelines; Assisted with the investigation and resolution of difficult redaction compliance issues.

McCalla Raymer/ MR Default LLC/ Prommis Solutins LLC, 400 Northridge Rd. #1100

Sandy Springs GA

05/2005 – 10/2009

Mrs. Michelle Stephens-Taylor 800-***-**** (45+hrs 5 days a week)

Worked side by side with attorneys, support attorneys in litigation, family, criminal defense, and malpractice practice areas; Assisted staff attorneys by preparing legal documents, maintaining case files and carrying out trial support activities expediently and accurately; Utilized judgment to implement established precedents and guidance to bankruptcy issues/situations based on accurate circumstances and established procedures; Created case files from information obtained in FileNet, Pacer access to Court Electronic Records, and National Data Center; Prepared 75-100 bankruptcy files a week, including consent orders, plan review, and amended proof of claims and amended plan reviews;; Planned, scheduled, coordinated, supervised the day-to day caseloads of legal assistant and paralegal staff; developed, implemented and monitored work assignments to achieve goal dates and deadline dates; Informed staff of changes to administrative rules, procedures and forms; modified current forms or creates new forms to implement required changes.

Tax Examiner II

Georgia Department of Revenue 1800 Century Blvd NE. Atlanta, GA

05/2002 - 08/2005

Mrs. Denise Ghani 855-***-**** (40 hrs 5 days a week)

Developed and fostered strong working relationships with sales and use tax team members, business unit personnel to prepare accurate sales and use tax returns from Business Unit sales data; Prepared monthly sales and use tax returns and amended sales and use tax returns, researching tax regulations, and respond to notices and requests for information from tax authorities; participated in special projects to develop revisions to systems ;Developed instructions, advise personnel and coordinate program administration; Assisted in accurately filing sales and use tax returns by established deadlines through web-filing or mailing to taxing authorities; Participated in planning, coordinating and trained vendors on project workflow requirements; Designed new work methods to improve the organizational structure, management processes, staffing guide and procedures to improve the state call center.

MILITARY AWARDS

Army Reserve Components Achievement Metal (ARCAM) 2012

National Defense Service Metal, 2010

Army Service Ribbon, 2010

Global War on Terrorism, 2010

CERTIFICATION

Paralegal Certification (2009)

The Health Insurance Portability and Accountability Act (HIPPA), 04/2015

Information Assurance Fundamentals (IASO), 08/2014, Distance Learning

Phishing Training (PT), 08/2014, Distance Learning

Patient Administration Course (PAD), Fort Sam Houston, Texas (2014)

Health Service Administration Course, Fort Sam Houston, Texas (2014)

Unit Prevention Leader Course Atlanta, Georgia (2014)

Trac2es Training (2015)

Medical Regulating Course (2015)

Captain Career Course (2015)

TRAINING

Patient Administration Course- Fort Sam Houston, Texas (2014)

Health Service Administration Course - Fort Sam Houston, Texas (2014)

Basic Officer Leadership Course - Fort Sam Houston, Texas (2010)

Advanced Individual Training - Fort Leonardwood (2010)

Basic Training - Fort Sill, Oklahoma (2010)

Combat Life Savior Course - Fort Sill Oklahoma (2010)

Chemical Biological Radiological and Nuclear Course - Fort Leonardwood (2014)

COMPUTER SKILLS AND SYSTEMS

DTS (Defense Travel System)

E-Profile

MEDPROS (Medical Protection System)

HRR (Health Readiness Record)

eMMPs (Electronic Medical Management Processing System)

Internet Explorer

Citi Direct/GTCC (Government Travel Charge Card)

OIP/AIP (Agency/Organization Inspection Program)

Public Access Court Electronic Record (PACER)

Westlaw, BestCase, Pro-Law

Bankruptcy Client Systems (MSP, LPS, CPI, VSI Console, VendorScape)

National Data Center (NDC)

Mortgage Electronic Registration System (MERS)

Microsoft Office 2007 (Word, Excel, Access, PowerPoint and Outlook) Adobe XL

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