Rolando

Roig

acuzfj@r.postjobfree.com

(***)

***.6703

Profile

Young

and

enthusiastic

professional,

team

player,

active

listener

and

learner,

and skilled

in

multiple

areas

of

IT.

Moreover,

reliable,

ethic

oriented,

with

interpersonal abilities,

teamwork

skills,

and

self- motivated. Skills

.

Citrix:

XenApp,

XenDesktop,

UPM,

UPS,

Receiver

(Windows,

Mac,

iOS,

Android), Storefront,

Web

Interface,

NetScaler,

NetScaler

Gateway,

Secure

Gateway.

.

OS:

Microsoft

Windows

(2008

R2,

2012

R2,

7,

8.1,

10),

Mac

OS

X,

Linux

(Debian, Ubuntu,

CentOS).

.

Servers:

WS

2008

R2/2012

R2,

Mac

OS

X

Server,

CentOS.

.

Networking:

Structured

cabling,

routing,

switching,

network

services.

.

Hardware/Software:

PC

repair,

software

installation,

OS

deployment.

.

Services/Technologies:

AD,

DNS,

DHCP,

IIS,

DFS,

Exchange,

WSUS,

IPTables,

Apache, MySQL,

Drupal,

Nagios,

Bash,

Postfix,

Antivirus

systems,

VLANs,

VPN,

WiFi,

Printing, Load

Balancing,

SSL

certificates,

URL

Transformation,

SNMP,

SMTP. Languages

Spanish,

English.

Education

Certifications

.

Citrix

Certified

Professional

–

Networking

(CCP- N).

.

Citrix

Certified

Associate

–

Networking

(CCA- N).

.

Citrix

Certified

Professional

–

Virtualization

(CCP- V).

.

Citrix

Certified

Associate

–

Virtualization

(CCA- V).

.

Citrix

Certified

Administrator

(CCA).

.

Cisco

Certified

Network

Associate

(CCNA)

.

CompTIA

A+

&

CompTIA

Network+

.

Microsoft

Certified

Technology

Specialist

(MCTS)

-

Windows

7,

Configuring.

.

NIIT

–

TCP/IP

and

Linux

Essentials.

.

NIIT

-

Linux

System

Administration

(Levels

I,

II,

III) Trainings

.

Cisco

Certified

Network

Associate

-

Security

(CCNA- Security)

–

Ongoing.

.

Network

Analysis

with

Wireshark

–

Ongoing.

.

Windows

Server

2008

Infrastructure

and

AD. Higher

Polytechnic

Institute

Jose

Antonio

Echeverria

.

Degree

of

Telecommunications

and

Electronic

Engineering

(Bachelor

of

Science in

Electrical

Engineering

by

JS&A)

-

Oct

2008. Experience

2015

–

Present Citrix

-

Sr.

Technical

Support

Engineer

–

NetScaler

.

Installing

and

configuring

NetScaler

systems

(ADC

and

Gateway)

for

the networking

team.

.

Troubleshooting

small/medium/large

scale

environments

assisting

network

/security

admins

to

address

issues

related

to

networking,

load

balancing, security

vulnerabilities,

access

control

lists,

NetScaler

Gateway,

VPN

access, content

switching,

URL

rewrite

and

responder,

command

center,

etc.

.

Troubleshooting

Web

Interface,

StoreFront,

and

Secure

Gateway

related

issues.

.

Coaching

onboard

team

members

and

training

them

not

only

on NetScaler/StoreFront

but

also

on

XenApp

and

XenDesktop.

.

Working

with

offline

and

escalation

engineers

to

duplicate

and

resolve customer’s

issues.

.

Providing

assistance

to

team

members

in

SSL/TLS

certificate- related

issues.

.

Tools:

Wireshark,

SSLLabs,

Unix/Linux

scripts.

.

Maintaining

an

accurate

and

detailed

case

documentation

in

Salesforce

(CRM). 2014

–

2015

Citrix

-

Technical

Support

Engineer

–

XenApp/XenDesktop

.

Deploying

multiple

XenApp

environments

(5.0,

6.0,

6.5,

7.5,

7.6).

.

Supporting

System

Admins

to

get

their

XenApp/XenDesktop

environments

up and

running.

.

Troubleshooting

Microsoft

AD

DS,

RDS,

GPO,

CA,

SQL,

roaming/local

profiles, File

server

and

printing,

and

DNS

components

interacting

with

Citrix

products.

.

Troubleshooting

client

side

Citrix

components

including

Receiver

for

Windows, Mac,

Android,

and

iOS.

.

Configuring

and

integrating

XenApp

environments

with

different

Citrix products

such

as

XenDesktop,

Web

Interface,

Storefront,

Secure

Gateway, NetScaler

Gateway,

Universal

Print

Server

Manager,

Citrix

Profile

Management, etc.

.

Maintaining

an

accurate

and

detailed

case

documentation

in

Salesforce

(CRM). 2011

–

2014 OneClick

–

Apple

Specialist

-

Network

System

Administrator

/

Help

Desk

L2

.

Installing

and

configuring

network

servers

on

a

Microsoft- based

platform

such us

WS

2008

R2

and

WS

2012,

as

well

as

Mac

OS

X

10.8

Server

and

CentOS

6.4.

.

Configuring

networking

services

on

CentOS

6.4

(Apache2

and

SSL,

dhcpd,

Bind, VSFTPd,

MySQL,

phpMyAdmin,

IPTables,

Drupal

6

&

7,

Nagios

3.x,

Postfix, snmpd

with

MRTG

and

Cacti,

Samba),

as

well

as

system

administration

with Webmin,

crond,

rsync,

and

bash

scripting.

.

Installing,

configuring,

and

troubleshooting

Microsoft

network

services

on Windows

Server

2008

R2

(ADDS,

DHCP,

DNS,

IIS

7,

CA,

WDS,

DFS,

File/Print sharing,

SQL

Server,

and

WSUS).

.

Expanding

a

multiple

sites

and

subdomains

AD

infrastructure

with

400+

user accounts.

.

Installing

and

upgrading

Mac

servers

to

OS

X

10.8.

Configuring

and troubleshooting

Apple

network

services

(AFP,

SMB,

Web,

DHCP,

FTP,

WiFi,

Time Machine).

.

Implementing

multiples

ESS

WLAN

using

Airports

(Express,

Extreme,

and

Time Capsule).

.

Migrating

physical

servers

to

a

virtualized

environment

(VMware

ESXi

5.x, Hyper- V).

.

Implementing

VLANs

for

network

segmentation

on

Cisco

SB

switches

(VTP, trunk

ports,

port

security).

.

Configuring

firewall,

routing,

NAT,

and

VPN

solutions

(ASA

5505/5510,

Cisco RV082,

IPTables,

Windows

Firewall).

.

Configuring

and

troubleshooting

IP

PBX

implementations

(Epygi),

as

well

as SIP

phones

(Aastra,

Grandstream,

Yealink).

.

Implementing

a

centralized

antivirus

control

solution

with

Symantec

Endpoint Protection

11.0.

.

Developing

and

maintaining

a

detailed

and

accurate

network

documentation, including

both

logical

and

physical

topologies.

Planning

and

designing structured

cabling

for

small

business

offices.

.

Implementing

ticket

management

system

(Web

Help

Desk

from

Solarwinds)

to provide

IT

infrastructure

and

application

support

to

end- users.

.

Analyzing

and

solving

user

requests

as

well

as

network

related

problems escalated

from

Tier- 1

technicians.

2012

–

Present IT

Consulting

.

Evaluating

and

reconfiguring

network

infrastructure

for

SOHO

(ISR

upgrades, NAS

for

backups

and

file

sharing,

printing

and

fax

services,

WiFi

secured

with WPA2

Personal).

.

Planning

and

implementing

a

reliable

network

based

on

structured

cabling.

.

Enhancing

network

security

configuring

OS

firewalls

and

updates,

VLANs,

and security

camera

systems.

.

Providing

on- site

and

remote

support

to

user

requests. 2012

–

2013 The

English

Center

–

M- DCPS Professor

.

Providing

training

for

students

in

network

infrastructure

on

Windows

Server 2012.

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