DINESH KANOJIA

Mobile: 886*******

Address: F-block house number-146 2nd floor, street Number-6 Pandav Nagar Delhi.

Email: acuzfb@r.postjobfree.com

CAREER OBJECTIVE

To secure a position were I can effectively contribute my skills in the growth & development of an organization.

WORK EXPERIENCE

1.Working in Convergys BPO as a Sr. Tech Support Executive from 14th June 2013 till date

2.Worked in Matrix Cellular International Services as a Customer Care Executive (International Operation),Since (Feb’08 till March 2013)

CURRENT JOB PROFILE

Working as a Sr. Tech Support Executive in a B2C environment.

Profile includes calls management & resolution, Professional Communication, Team Coordination.

Acting as a link between Client and other level of resolver groups.

Taking inbound and escalation calls of the team to solve the customers problems/complaints.

Resolution includes mobile phones not working, device (Mobile phone,Ipad,TAB,Smart TV) not connecting to wifi or slow data speed and home landline not working.

Tracking of handset/SIM card/Wifibox and booked engineer visiting status.

Sending email to different department to resolve the issue within TAT.

Taking care of team Adherence/Productivity and explaining every individual of team to meet the monthly target and performance report.

ACADEMIC QUALIFICATIONS

Post Graduation M.A (C.S.J.M University Kanpur) 2004

Graduation B.A (Mumbai University) 2001

Intermediate ( Maharashtra Board) 1998

High School (Maharashtra Board) 1996

PERSONAL DETAILS

Father’s name

:

Manraj Kanojia

Date of Birth

:

14th – Aug - 1979

Sex

:

Male

Marital Status

:

Married

Hobbies

:

Driving and Cooking

Langue Known

:

Hindi, English, Marathi, Gujrati

Permanent Address

:

Village- Khalispur,Post- Mirjamurad,Dist- VaranasiMb.no- 983-***-****

DECLARATION

I hereby acknowledge that all the information given above is true to the best of my knowledge.

Date:

Place: DINESH KANOJIA

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