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Sales Customer Service

Location:
Dallas, TX
Posted:
May 27, 2016

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Resume:

Joel A. Ayers

**** **** ***** **.

Fort Worth, TX 76137

512-***-**** - Cell

acuzf7@r.postjobfree.com

Education:

High School Diploma

Sales training courses

Insurance Licenses

Real Estate License

PROFESSIONAL EXPERIENCE:

SENIOR SOLUTIONS – Face to Face Life Insurance Sales

Sales of final expense life insurance to seniors over the phone and face to face. 11/15 to present time. Setting appointments and meeting with potential clients showing products / consultative selling final expense solutions for seniors and their families.

TWFG AYERS INSURANCE SERVICES – Marketing Director / Co-owner - 09/14 to 11/15

In charge of all marketing activities of the 2 retail insurance office, Texas locations, including face to face promotion and selling, creation of all marketing graphics and signs (both online and off=line), and lead gathering though online marketing efforts.

LEGALZOOM.COM - Business Products Sales Specialist / Inside Sales / Call Center Env. -09/12 to 03/13. Consultative selling of legal document filings such as LLCs, Incorporations, Trademarks, Copyrights, Patents, etc. $13/hr. + $1200-$1600/mo. commission bonus.

UMOVEFREE APARTMENT LOCATORS – Inside Sales / Apt. Locator / – Irving, TX - 01/12 to 08/12

Requires active TREC real estate license. Received raises: $12/hr. & $30 per lease bonus to $14/hr. & $45 per lease bonus. Locating Apartments for clients in an outbound call center environment. Making 60 to 80 outbound calls/day to web-leads and receiving 10 to 20 inbound calls/day. Consultative sales techniques, customer service, and quick rapport building skills used daily. Volume selling.

PROMOVE APARTMENT SOURCE – Inside Sales / Inbound Apt. Locator) – Dallas, TX - 09/2011 to 01/12 Requires active TREC real estate salesperson’s license. Billed out 22 leases by 2nd month (avg. is around 12 in 2nd month). Taking 50 - 60 inbound calls and making 20 - 30 outbound follow up calls/day. Locating Apartments in sales office and making suggestions to help clients find an apt. Customer service, follow up consultative sales techniques used with clients seeking apartments.

TITAN AUTO INSURANCE - Inside Sales / Insurance Agent – Austin, TX - 09/2008 to 03/2010.

Requires Texas P&C insurance license. Auto and Home Insurance sales with a customer service focus in retail office environment. Rapport building and rapid understanding of customers, sometimes complex insurance needs over the phone. 60% of business was generated personally by referrals from auto dealerships. Over $500,000 personally written premium.

NEXT ADDRESS.COM / RED OAK PRINTING COMPANY – Bus. Dev./Sales Trainer – Kyle, TX - 06/2005 to 09/2008. Sold online/local print magazine advertising to local Austin area businesses, Managed office while CEO was away. Created logos and other graphic design needed for company. Trained/Managed a small team of 2 - 4 salespeople that I was responsible for daily.

AMERICAN FIDELITY LIFE INS. CO. “AMFI”- Life Insurance Agent – Austin, TX - 10/2003 - 06/2005

Learned the full sales process and cycles from prospecting to setting appointments, gaining rapport to writing business, gathering referrals to following up with clients to ensure satisfaction, more referral gathering and repeat business in the form of increased contribution and/or buying new products. In charge of Austin, TX office for AMFI Life Insurance Co. Sold Life Insurance and Annuity products. Over 300 “units” sold during employment. (1 unit = $360 of annual premium)

ADDITIONAL WORK EXPERIENCE:

ACTFAST DELIVERY – Delivery Driver - 04/01/2013 – 08/15/2014

Delivered both auto parts and medical supplies/prescription medications at various times contracted by A-Line Auto Parts and Capitol Pharmacy in Austin Texas.

CARINO’S ITALIAN KITCHEN – Server – Austin, TX - 02/02 to 07/03 Waiting tables. Detailed sales presentations of wines and promotional items.

GOLD’S GYM - Inside Membership Sales

Selling gym memberships in person and over the phone to potential clients, and meeting with 5-10 daily, while giving each a 15-30 minute presentation/tour of World Gym’s Facilities.

H.E.B. - Checker

Checking groceries and handling multiple types of payments for customers daily. Cleaning and organizing checker’s stations, and opening and closing Gas Station as Manager.

STUDENT – Studying for real estate license – Austin, TX - 2/2011 - 7/2011

Studied Sales, Marketing, and Self Development courses while participating in contract medical research studies from

CHICK-FIL-A – Manager – Austin, TX

Worked over 2 years and was promoted to assistant manager at the age of 16, and was promoted again by age 17 to full store manager. Opening and Closing store: Operating security equipment, handling large sums of cash daily. Finding replacements for absentee employees without notice. Attending bimonthly management meetings.

REFERENCES: Upon Request.



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