sara selena baksh

***-** ***** ****** ****: 917-***-****

South Ozone Park, NY 11420 Email: acuzcw@r.postjobfree.com

acuzcw@r.postjobfree.com

http://www.linkedin.com/in/sarabaksh

EXECUTIVE SUMMARY

Current college student pursuing a B.S. in Information Systems at Fordham University in N.Y.C. seeking junior level position with a company/firm that will provide me with the opportunity to enhance my IT experience and relationship building/management skills with Customers/Client/Vendor. A dynamic and accomplished individual who is a proactive self-starter and natural leader known for initiating and streamlining process and system to maximize productivity and elevate efficiency. Fast learner, quick thinker, organized and resourceful team player committed to maintaining professionalism and delivering of outstanding services to customers/clients. On the technical end, exhibit demonstrated excellence in troubleshooting and diagnosing of computer issues- Apple Certified Macintosh Technician, and experience in the creation and development of websites.

On the administrative level, I am highly proficient in the use of MS Office Suite products, such as Word for writing, Excel for creating data tables and advance graphs and charts for analytical use and PowerPoint for creating slides for use in presentations. In addition, I possess excellent time management skills, which allows me to prioritize and manage multiple projects simultaneously in a timely manner and under pressure. I am detail oriented and organized and understand the importance of maintaining confidentiality and discretion. To this end, I am also very proficient in Spanish, both verbally and written.

PROFESSIONAL

Associate Director of Events- Community Partnership March - May 2016

TechDay HQ (Internship)

Assisted in the production of the largest startup tradeshow in the United States, from start to finish.

Responsible for working directly with event exhibitors, attendees, members of the press, and investors, to make sure all of their needs were met prior to, during, and post New York TechDay.

Networking and connecting with investors and potential exhibitors as a main point of contact.

Conducted event research/analytics, as well as data mining for potential exhibitors and investors.

Attending project meetings and writing deliverable steps for team members

Support management of marketing collateral and other print materials

Assisting with event coordination, planning and tracking activities

Participating in brainstorming sessions for new business pitches

Provided in-office IT support, including setting up Cisco phones and conference phones for team members.

Genius March - December 2015

Apple, Inc.

Macintosh Technician

Provided Tier 2 level software and hardware support for Apple Hero products for Apple flagship store

Repairing relationships for optimal customer experience at Genius Bar

Providing multiple options to customers to find the best, and most affordable solution

Mentor and management/leadership support for lower roles in store, including, but not limited to, Family Room Specialists and Red Zone

Emailing and speaking with customers over the phone to update them on the status of their repair, and provide them with better solutions, should they arise.

Set up new products for customers, including email and social media accounts, transferring data to new product, and tutorial on how to use their Apple product.

Repaired Apple products in a timely manner including, but not limited to iPhone, MacBook (Air/Pro), Mac Pro, iMac, Thunderbolt Display. Repairs ranged anywhere from displays to logic boards to rear housing.

Software support including, but not limited to, clean installs, root level software, mail application support, installing third party software, backing up, and data retrieval.

Consistent training and repair certifications to keep up with latest technological innovations and best repair practices.

Adhere to customer appointment schedules through optimal time-management while also multi-tasking during heavy traffic in-store

IT Analyst/Service Desk Support August 2013- March 2015

Fordham University IT Customer Care Center

Provided IT support to students and faculty by phone, email and in person on issues relating to accessing the Fordham network. Also conducted diagnostic and updating/installing anti-virus software, Operating Systems application such as windows and Java applications and configuring network connections.

Document all customer contact through an SDE ticketing system.

Provide advice and quickly resolve issues pertaining to computer’s operating system, software applications, account claiming via my.fordham.edu, email-access, wireless, internet and network connection, as well as any other technology related issue.

Perform daily checks of customer machines in inventory

Provides oversight and train newly hired staff members

Manages day-to-day operation in the absence of Supervisor

United Nations Environment Program Online Volunteer June - August 2012

UNEP Millennium Development Goals-Fund for Environment and Climate Change

Translator

Translated lessons of the UN Millennium Development Goals- Joint Programmes in Latin America from Spanish to English.

Earth Construction Corporation June – August 2012

N.J.D Wiring and Electric

Administrative Assistant

Compile payroll spreadsheets for workers

Organize and maintain insurance certificates for 100+ jobs

Create purchase orders for suppliers/vendors using Peachtree Quantum 2010- Accountant's Edition

Organize and manage files for change orders, purchase orders, suppliers/vendors, subcontractors, school building permit applications (via School Construction Authority) and employee expense sheets

Prepare and send letters of transmittals, bonds/bids, waivers of lien, project labor agreements, general documentation, and faxes to clientele

Answer NJD and Earth Construction phones and guard call log/messages

Personal Assistant to Kenya White June – August 2011

Kenya White & Associates, LLP

Document Review Enterprise

Victory Networking Group

Answering phones, making phone calls, sending faxes, and taking messages

Attendance and assistance at networking events

Assistance planning various events, and setting up meetings and conference calls

Managing various social networking and emailing accounts, including Twitter and LinkedIn.

Organization of client information

ACCOMPLISHMENTS

Apple Certified Mac Technician (2015)

St. Sebastian’s Parliamentary Extemporaneous Debate Highest Speaker Points Award (2010-2012)

EDUCATION

Fordham University @ Lincoln Center 2013-2017 (expected)

New York, New York - Major: B.S. Information Systems

Stoneleigh Burnham School 2011-2013

Greenfield, Massachusetts - International Baccalaureate Diploma

Professional references available upon request

Contact this candidate