Applying for Data Analyst position acuzbo@r.postjobfree.com; 425-***-****

Summary: highly professional Analyst/ PM looking for opportunity to join dynamic team to make a difference

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS:

Senior Program Manager; Microsoft 2/2011-current (5.2 years)

Sr. Analyst/ BI Program Manager

Drive design and execution of large scale, enterprise-wide agent management tool from development of business scenarios to deployment and support;

Drive high statistical analysis on real business problems with real business solutions improving operational efficiency through mentoring Quality Six Sigma Green Belt Candidates from diverse teams to resolve issue in Sales organization of improving Sales Conversion Rate and improving MSIT Issue Discoverability Tool adoption to improve stability of infrastructure

Analyst/ BI Program Manager

Drove tangible impact to business working with v-team to improve data quality for CSS Reports by improving data freshness in refresher services from 86% to 96% which resulted in savings of $768k yearly ($64k monthly);

Provided significant improvements in survey data availability and stability which enabled business to closely monitor CSAT and immediately address any issue; the impact was realized through substantial increase in CSAT from 68% to 80% over a period of time;

Acquired new data to improve reporting and business insights ensuring business is empowered to make data driven decisions

Drove improvements in partner program process of vendor data supply, which resulted in soft savings of $50k per year as a result of streamlining data flow and automating back then manual data validation processes;

Created and executed BI strategy with short and long term plans and vision that supported business strategy and provided big picture on the future of organization;

Partnered with stakeholders from Marketing (SMSP) org to align BI priorities/ commitments/ benefit consumption KPIs across the orgs to maximize value delivered to the customer and ensure cross-group collaboration;

Provided quantitative and qualitative BI insights for executive presentations such as Rhythm of Business, Mid-Year Review, etc. collaborating with various teams including Business, Finance, Product Groups, etc.

Managed vendor development team to build tools and reports to support strategy as well as developed and built quick reports or dashboard prototypes myself to facilitate data insight conversations;

Established workflow through clear agreement on roles and responsibilities and processed to achieve business needs;

Worked closely with Delivery teams across the Globe: having meetings with POCs from Europe, Asia and North America and Latam during various business projects;

Successfully drove stakeholder alignment, establishing open and trustful relationships with sense of responsibility between each other;

Partnered with business leads and business process experts to analyze and rationalize business needs and define standards and practices for the process;

Worked with business stakeholders from partner groups to identify key trends and opportunities in business landscape

Project Manager; contracting at Microsoft - EPG Specialist Sales Team 12/06-2/2011 (4 years)

Developed and managed reporting solution such as dashboards, scorecards, SSRS and excel reports supporting Compete Sales group

Provided qualitative analysis for executive review, being Subject Matter Expert in BI space and responding to ad hoc data requests that arise in the normal course of business

Financial Team Manager; Washington Mutual 06/03-11/2006 (3.5 years)

Automated manual process of pricing application with simple and elegant tool to reduce number of errors and improve employee retention;

Managed team of financial analysts responsible for wholesale pricing of mortgage requests to ensure fast and accurate handoff between account manager, operational fulfilment center and secondary marketing team;

SPECIALIZED TRAINING/ EDUCATION:

Six Sigma Black Belt certification – in progress; currently mentoring 2 Microsoft Green Belt candidate on their projects to Improve Sales Leads Conversion rate and to Reduce Time to Resolve Escalations

Project Management Certified 7/2013

Six Sigma Green Belt Certified 9/2012

Institute of Management: Lvov, Ukraine/ MBA started 09/96-01/98

Institute of Economics: Lvov, Ukraine/ Bachelor in Business Management 09/89-06/94

SKILLS:

strong cross group collaborator;

strong team player;

strong verbal and written communication skills;

able to thrive in challenging and fast moving environments;

solid decision making skills;

solid program management, problem-solving and organizational skills;

able to drive clarity in face of ambiguity;

able to manage multiple tasks/ projects simultaneously;

able to work effectively within all levels of the organization: from executives to individual contributor;

enthusiastic, not afraid to make suggestions, challenge or offer new ideas;

result oriented with the ability to self-manage and work independently;

strong knowledge of SQL, currently pursuing certification SQL Server exam 461;

Expertise in MS suite (Excel, Power BI, Power Point, etc.)

Knowledge of statistical tools and programs such as Minitab, etc.

foreign languages: Russian, Ukrainian

Interests:

Member of Microsoft Toastmaster Club served as President in 2012-2013

Reading (currently read Maxwell “The 21 irrefutable laws of leadership”)

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