SUNIL JIANDANI Brampton, Ontario

905-***-****

acuz85@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated and performance driven with a proven ability to achieve and exceed all business developmental goals in high pressure environments.

Motivated and have initiative to actively seek new challenges to further develop existing skills.

Thorough understanding of banking procedures and policies built through interacting with customers’ on a regular basis.

Exceptional interpersonal skills with the ability to diffuse situations maintain customer satisfaction and retain brand integrity.

Strong communication skills with the ability to meet sales quotas by upselling and recommending various banking products.

PROFESSIONAL ACHIEVEMENTS

CUSTOMER SERVICE AWARDS

Double Ten-A-City – was the first person in American express call center to be awarded for providing extraordinary service and customer satisfaction by achieving 20 excellent surveys in a row from card members.

American Express Stock – Awarded for taking initiative and going the extra mile in order to ensure the best in customer service experience for American express customers.

10 Complimentary Call Certificate – Awarded for providing a high level of customer satisfaction from January 2008 through July 2013 measured by the comments of customer survey that express a positive experience during the call.

Certificate of Appreciation – For exceeding expectations while maintaining high quality and productivity.

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE DEC 2014 – JUN 2015

TD Canada Trust

Create exceptional customer experiences for all customers and improve the overall interaction by assisting customers with their day-to-day banking needs

Complete financial transactions such as deposits, withdrawals, bill payments, and other account transactions in an accurate and efficient manner

Understand and meet the needs of customers by offering complete solutions and providing them with advice on appropriate products and services

Ensure customer issues are handled appropriately by using problem solving skills to diffuse escalating issues in a professional and timely manner.

CUSTOMER CONTACT AGENT (MASTERCARD) JUL 2014 – DEC 2014

Bank of Montreal (BMO)

Deliver exceptional customer service by resolving conflicts and addressing customer concerns.

Assist Customer’s with their Credit card transactions such as: payments, address update, Credit line increase, balance transfers for personal accounts, overdraft protection.

Exceed weekly sales quotas by offering complete solutions for customers such as travel and medical insurance, trip cancellation and roadside assistance and credit card balance protection while maintaining customer satisfaction.

Complete assigned tasks and administrative duties effectively and efficiently using bank tools and computer software.

CUSTOMER CARE PROFESSIONAL AUG 2003 – JULY 2014

American Express

Providing an amazing customer experience by actively probing, and providing the right solution based on the customers’ needs.

Preserve the company’s reputation by diffusing situations using problem solving skills, sound judgment and appropriate options to ensure the customer is satisfied.

Achieved sales targets by positioning additional benefits and services offered by upgrading their current card based on their needs.

Assisted Team Leader in developing innovative ways to help increase monthly sales quotas (promotional balance transfer rates, offering additional services, and upgrading credit cards in order to ensure the best possible experience for the customers).

Aided team members by acting as a point of contact in order to motivate and help team members to keep a high level of efficiency.

EDUCATION

MASTERS OF ARTS, UNIVERSITY OF MUMBAI. INDIA