Customer Service Manager

Crystal D Rethmeier

*** ***** *** ****** **** #* • Newton, Iowa United States 50208 • 641-***-****

Objective

To secure a position with a well-established organization and excersise my skills, abilities and expertise as a leader. Looking to move into an accounting or office management position in a growth-oriented organization offering diverse job responsiblity.

Work Experience

1st Assistant Manager

CATO, Newton, Iowa

08/2014-present

Fulfilled all management responsibilities in absence of manager. Opened and closed store, handled customer service issues and oversaw cash control. Supervised and motivated employees. Assisted with merchandising and promotions efforts. Handled daily store operations. Hired, trained and supervised staff of 5-7 employees serving customers of specialty women's clothing store.

Shift Leader

McDonald's, Newton, Iowa

04/2014 - 08/2014

Responsible for preparing food for customers, training and supervising new employees. Communicated with upper management regarding sales and profit strategies and goals. Managed staff and provided them with feedback, responded to customer complaints. Maintained high standards of quality control and health safety. Opened and closed the store. Did daily banking reconciliations.

Education

Marshalltown Senior High School Marshalltown, Iowa

High School Diploma

1998 - 2001

Skills

Great attention to detail

Excellent people and customer service skills

Good leadership skills

REFERENCES AVAILABLE UPON REQUEST

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