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Customer Service Management

Location:
Leander, TX, 78641
Posted:
May 29, 2016

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Resume:

*** ***** **** ***** **********, TX *****

JESSICA MCGRAW

518-***-****

acuz7e@r.postjobfree.com

E

xperienced Biotechnology professional with 10+ year track record of success leading process improvement, project management, lab operations, and troubleshooting efforts for multiple biotechnology organizations. Instrumental in maintaining status as top performer. Entrusted to lead department operations and troubleshooting efforts. Recognized for streamlining inter departmental processes and reducing turn-around time.

Expertise includes:

Six Sixma Marketing Resource Management. Event Coordinating

Inventory Management Test plan and Report Writing Documentation Coordination

Vendor Negotiations Troubleshooting Lab Management Customer Service

Project Management Sales Instructing

PROFESSIONAL EXPERIENCE

CULIN KARATE CENTER, Cedar Park, TX 2014- Present

Jhoon Rhee Taekwondo Martial arts center

Certified Asisstant Instructor/Event Coordinator/Recruiter

LUMINEX, Austin, TX 2012-Present

Luminex Corporation develops, manufactures and markets innovative biological testing technologies with applications throughout the clinical diagnostic and life science industries.

Test Execution Manager- User Experience and Training

Customer Use Specialist- Systems Integration

Received 3 CAPP team awards for contributions to company.

Lab Coordinator

Recognized 3 times by department for cost savings and contributions to the team

Named as a key player on past and current interdepartmental Six Sigma projects.

ASURAGEN, Austin, TX 2011-2012

Fully integrated diagnostic development company and genomic services provider.

QC Analyst II

CELLZDIRECT/LIFE TECHNOLOGIES COMPANY, Austin, TX 2010–2011

Global biotechnology tools company dedicated to improving the human condition.

QC Associate

Served as Giving Back at Life site leader; coordinated and led food drive and Toys for Tots campaign.

Maintained status as one of department’s top performers for on-time delivery and first pass yield.

Developed new testing technique to streamline testing and reduced turnaround time for RNA studies from 7 to 3 days.

Honored with 3 On The Spot Rewards for contributions and tapped to service as lead in RNA lab.

Aerotek Scientfic, Austin, TX 2008-2009

Aerotek is a temporary staffing agency that offers flexible staffing options.

CELLZDIRECT/LIFE TECHNOLOGIES COMPANY, Austin, TX 2008–2009

Global biotechnology tools company dedicated to improving the human condition.

QC Associate

LUMINEX, Austin, TX 2009

Developer of biological testing technologies.

Assay Development Scientist

PRIME CARE PHYSICIANS, LLC, Albany, NY 2006–2008

Integrated group of highly qualified & respected primary care physicians, cardiologists, radiologists, and hospitalists practicing throughout the Capital District and surrounding communities.

Medical Lab Technologist

Served as Lead Technologist on chemistry and immunoassay analyzer.

CAPITAL CARE PHYSICIANS, Schenectady, NY 2004–2006

Offers primary care services in family practice, pediatrics, and internal medicine at 25 locations across Capital District.

Lab Technician

SAMARITAN HOSPITAL, Troy, NY 2002–2004

Community hospital with a 238-bed capacity, Samaritan offers a vast range of services, including critical care, ambulatory surgery, maternity, cancer care, women's health, and behavioral health services.

Central Receiving Clerk/Lab Aide/Phlebotomist

Fulfilled specially created role comprising lab aide, phlebotomist, and lab clerical duties.

EDUCATION & TRAINING

Bachelor of Science in Human Biology ~ State University of New York, Oneonta, NY

Aveda Business Institute~ Six Sigma Black Belt

Culin Karate Center~First Degree Black Belt/ Certified Assistant Instructor



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