Conrad D. Brown, RN, MS
Birmingham, Alabama 35242
acuz6b@r.postjobfree.com
Summary of Qualifications:
Seasoned healthcare Executive with demonstrated leadership experience over 25 years in the clinical, administrative & operational arenas. Proven track record in working in multi-site facilities and at Facility, Division & Corporate levels with excellent communication skills, capital management, physician relations, project management, regulatory compliance, etc.
EDUCATION:
Audrey Cohen College, New York, New York
Master of Science in Administration, Human Services
Indiana Wesleyan University
Bachelor of Science, Nursing
St. Joseph’s College, Brooklyn, New York
Bachelor of Science, Health Care Administration
Jewish Hospital and Medical Center of Brooklyn
Diploma (Professional Nursing)
PROFESSIONAL EXPERIENCE:
3/2015- Present Tenet Health
Brookwood Baptist Health
Administrative Director, Emergency Services/ Freestanding ED
Responsible for clinical, operational and administrative oversight for Emergency service and the Freestanding Emergency Department (FED)
Designed and led the building project of $19 million Freestanding Emergency Department & Diagnostic Imaging Center (opened in 11/2015)
Led team for successful licensure of one of the first Freestanding ED in the state of Alabama
Facilitator for ED Patient Experience Team resulting in the highest patient experience score for 2015
Decreased vacancy rate by 10%
Lead in the implementation of the Physician in Triage Model to reduce the patient LWOT by 10% and increase the patient volume
Successful Joint Commission Survey with no RFI or deficiencies in the ED ( April 2016)
Reduced ED Diversion from 400+ hours to less than 25 per month
Led Team and successfully improved EMS relations resulting in increased EMS volume
Reduced Left Without Being Seen/Left Before Triage to <1.5%
6/2014- 2/2015 Premier Health
Upper Valley Medical Center
Director, ICU/PCU, Med/Surg/Tele/Dialysis
Responsible for clinical & operational oversight for inpatient clinical areas
Project Lead in $2.6 million Nurse Call System for hospital (developed a 3 year rollout plan)
Enhanced cardiac monitoring system to Version 2 in conjunction with GE
Led inpatient services to successful Joint Commission Lab Survey in August
Co-Facilitator with CNO in establishing Nurse Leadership Retreat in September
6/24/13- 5/2014 Catholic Health Partners (CHP)
Springfield Regional Medical Center, Assistant CNO
Service Line Administrator, Emergency Department, Trauma & Woman's Services
Responsible for clinical & operational oversight for ED/Trauma & Woman's Services
Acting Chief Nursing Officer as requested by CNO for coverage in her absence
Planned developed and opened a Clinical Decision Unit
Organizer and Lead Facilitator for Chest Pain Accreditation; Cycle IV
Lead Facilitator for Trauma Center Designation
Instrumental in achieving the Most Improved Patient Experience in the CHP System for 2013- Received Corporate Recognition in March 2014
Presentations to Rotary Club, Board of Directors, General Medical Staff & OHA
Increased ED visits by 9% to 81,00 visits
Reduced Left Without Treatment to less than 1% from 3.5% within 6 months
Developed process for improvement in Physician Greet time to 11 minutes from 45min.
Participates in development of the organization's vision, policies and short- and long-term objectives.
Develop, implement and monitor operating budgets for areas of responsibility.
Maintain knowledge of industry trends and recommend cost effective and efficient solutions.
Serve as liaison between Board of Directors, executive leadership, management, stakeholders, financial institutions, and regulatory agencies.
12/3/12- 5/18/13 First Choice ER
Chief Nursing Officer/VP Clinical Services (Interim Assignment)
Corporate CNO/VP for a private equity organization responsible for overseeing the standards of nursing practices for FCER's nursing organization. Developed patient care programs, policies, procedures to meet all requirements for the Board of Nursing, TJC, COLA, CLIA & other regulatory bodies.
Responsible for Radiology & Lab services for the Company.
Developed Leadership Training course for all Managers & Lead Radiology Techs
Started application process for making FCER a Training Center
Submitted Faculty Application for presenter in 2014 National Leadership Conference
Started process for FCER to be a provider of CEUs by the California Board ANCC
From: 10/2002- 8/2006 & 11/2007- 12/2012 Employment with HCA
5/3/10- 12/ 3/12 HCA, Gulf Coast Division
Division Administrator, Emergency Department Service Line
Responsible for clinical & operational oversight of 20 Gulf Coast Division HCA facilities ED & FSED Services with over 800 ftes
Overseer of Capital Plan for building FSEDs in excess of $100 million for FSEDs.
Lead for building projects for Emergency Departments & Free Standing Emergency Departments (opened one in Corpus Christi-Portland, Katy opened in October 2011, Fall Creek in April & led new FSED in McAllen, TX that opened in November 2012)
ED Wait Time Marketing Campaign lead for the Division
Improved Metrics for all ED & FSEDs in the Division (TAT & Throughput, LPMSE, etc.) via process implementations
Implemented Ultrasound in ED at patient's bedside to improve Patient Experience & TAT while reducing callback of Ultrasound Techs
Project Manager for Risk Audits & surveys for risk reduction
Developed Patient Experience team for improvement of Patient Satisfaction scores to 3rd quartile
Faculty for Emerging Leader (ED Director Development program) & Steering Committee member resulting in placement of 8 Directors into positions. Currently on Steering Committee
Facilitator for Physician building & relationships (developed & facilitated 1st ED Retreat with ED Medical & Nursing Directors)
Instrumental in working with Lab Directors for POCT in ED with smooth transition from one vendor to another vendor; resulting in improved TAT & maintaining Chest Pain Accreditation
04/20/09- 4/25/10 HCA, Centerpoint Medical Center, Independence, Missouri
Director, Emergency Department & Trauma
Responsible for the management and operations for this Level II Trauma Center Emergency Department (Adult, Pediatric & Trauma); 60k visits annually
Chairman for Division of Nursing Practice Council
Facility Lead for implementation of Oral Contrast to reduce ED TAT from 3-5 hrs. to 45 min.
Developed Staff led Committees (e.g. Peer Interview, Patient & Employee Satisfaction)
Lead in the electronic documentation program for the ED using EDM & CPOE (1st qtr. 2010)
Hardwired process for front end in ED to decrease ED wait time and improve Patient Satisfaction
Participated in the historic event in HCA of 1st facility to decertify Union (May 2009)
Increased ED volume to the highest in the Midwest Division ( avg.160 pts./day)
Developed Guidelines and practices to increase ED volume & EMS visits by 10%
Successfully negotiated with EMS for ED to become Medical Control Base Station
Position eliminated due to financial restructuring in Corporate
11/07- 03/31/09 HCA, Nashville, TN
Corporate Director, Clinical Services Group
Developed short term strategies for program & service performance contributing to the long term objectives for the Clinical Services Group
Developed clinical practice guidelines and tools to facilitate evidence-based practice and regulatory compliance
Participated in Physician Advisory Board activities, and directed work-groups at the Corporate, Division and facility level
Responsible for 50+ hospitals/medical centers in 4 Divisions across the country
Corporate Lead in Imaging Project to reduce turn-around-time in the Emergency Department
Developed Business Case proposal for Interim Director initiative
Conducted and led Surveys in the EDs at CEOs & Division requests and need identified by Corporate for process and performance improvement
Corporate Resource for Trauma
9/06 to 10/07 Community Health Systems (CHS)
Laredo Medical Center (TX) and Alta Vista Regional Hospital (NM)
Assistant Chief Nursing Officer
ACNO for a 326-bed facility including a Level 2 Trauma Center
Developed and organized a multidisciplinary team to prepare for SNU Survey. Results were a successful State & CMS Survey (3/2007)
GEM (Going the Extra Mile) Chairman for the Department. Prepare, plan & organize with the committee methods of recruitment, recognition & celebration for the GEM participants
Responsible for the (Getting with the Guidelines) GWTG from AHA on Coronary Artery Disease & Heart Failure application. Submitted March 2007 & received award for Participating Hospital
Leader for Phase 2 Chest Pain Center Accreditation, and member of the Carotid Artery Stent (CAS) Committee to establish criteria, process, competency, etc. for approval by the Board. Obtained NIH Stroke Scale certification in February 2007
Completed CHS Chief Nursing Officer Education & Training Program
10/02 to 8/06 HCA, Oklahoma University Medical Center, Oklahoma City, OK
Director, Emergency Department/Trauma Services
Responsible for the management and operations for this Level 1 Trauma Center and Emergency Department (Adult, Pediatric & Trauma); 85k visits annually
Responsible for $65 million Emergency Department Modernization project, which was completed & opened on July 10, 2005
Developed a plan for consolidation of Emergency Services from 3 to 2 Emergency Departments
Established cost savings by terminating contract labor & reducing overtime
Team Leader for Stroke Center designation by JCAHO (obtained in August 2006)
Demonstrated increase in Patient & Employee Satisfaction scores resulting in one of the highest in the Corporation
Committee Chair of Emergency Preparedness for OU Medical Center Campus
Wrote grant for HERSA Bio-Terrorism Award & received $176,000 in total for Phase 1 & 2 projects
Visionary for the design & development of a Decontamination Unit for the Medical Center & community
11/00 to 9/02 Bellevue Hospital Center, New York City, NY
Director, Emergency Department and Critical Care Division
Responsible for the management and operations for this Level I Trauma Center Emergency Department and Critical Care Division for a staff of 250 FTE’s
Introduced and implemented rotation for Critical Care Nursing staff through the Critical Care Division
Participant in the design phase of the three-year modernization project for Critical Care Services
Reduced overtime and agency usage resulting in a savings of over $100,000
Designed and developed Patient’s Bill of Rights for Pain and Patient Handout on Pain Management
Prepared Department for State Trauma Survey (re-designation obtained for three years)
1/95 to 11/00 Interfaith Medical Center, Brooklyn, NY
Director, Emergency/Admitting Department Operations
Responsible for the management and operations of the Emergency and Admitting Departments which was comprised of two (2) facilities and 180 employees
Responsible for the management and operations of Critical Care and Hemodialysis Units with a staff of 69 FTEs
Designed a new Hemodialysis Unit (acute conditions) and orchestrated the move from one unit to the newly designed unit. Resulted in a savings of $132,000 in overtime and increased patient satisfaction and staff morale
Successful in obtaining a three (3) year designation for the Emergency Department as a 911 Receiving Center and two (2) years by the American Heart Association for a Heart Care Station
Developed action plan to terminate usage of agency nurses and physicians for both divisions (successful outcome) resulted in savings of $145,000.00
Developed systems to reduce amount of Managed Care denials resulting in excess of $600,000.00 in collection for the Medical Center
Prepared departments for JCAHO Survey and was voted deficiency-free by surveyors; accreditation given for three (3) years
PROFESSIONAL AFFILIATIONS
Emergency Nurses Association (1981 to present)
American College of Healthcare Executives (1991-present)
AONE (2000- present)