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Customer Service Management

Location:
Roanoke, VA
Posted:
May 29, 2016

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Resume:

Angela M. Hall

*** *** **** ****

Troutville, Virginia 24175

Cell: 540-***-****

Objective: Warehouse/Distribution management position requiring supervisory, problem-solving and

organizational skills with a focus on team integration.

Detail oriented, with proven ability to identify, analyze and solve problems.

Highly reliable, loyal self-starter; hard-working, goal-oriented, team player.

Possess excellent communication and interpersonal skills.

Effective planning and organizational skills – accurately perform record keeping

and scheduling to ensure production operations.

Motivates personnel to increase efficiency, quality of service and productivity

which resulted in low turnover and progressive staff development.

Accomplished facilitator; able to co-ordinate multiple/complex projects; enjoys

the challenge of new projects.

Qualification Skilled at maintaining a balanced, objective viewpoint during problem mediation

and resolution while successfully upholding the company’s objectives.

Summary:

Task-oriented and precise with high performance standards.

Ability to organize production time to efficiently perform work schedules in a

timely manner.

Honest, confident, hard working leader; a person of keen judgement with a record

of integrity and dependability.

Resourceful, efficient, well-organized and flexible.

Solid analytical skills utilizing computer skills.

Manage all financial resources to ensure the operation provides customers with a

quality timely, cost-effective end product that aligns with the company’s business

requirements.

Distribution Supervisor

Levy Home Entertainment

Salem, Virginia 24153

Nine years of experience supervising the activities of xx material handlers engaged in

Work

picking and boxing of books. Implement warehouse safety procedures while ensuring

Experience:

products are shipped per customer requirements. Develop and execute daily and weekly

operational plans. Ensure all safety policies and procedures are implemented and

observed.

August 2003 – July 2012

Stocker/Forklift Driver

Levy Home Entertainment

Salem, Virginia 24153

Retrieving supplies and materials by studying specifications; locating and verifying

supplies and materials; secures pallet on truck; moves pallet to production location.

Reach forklift, cherry picker, shipping and receiving utilizing AS400.

August 2002 – August 2003

Order Filler

Levy Home Entertainment

Salem, Virginia 24153

Picked, packed, labeled and shipped books.

April 1999- August 2002

Tavern Owner

Hollins Tavern

Hollins, Virginia 24019

Five years in restaurant management with experience in supervision,

purchasing, inventory control, customer service, advertising and computer

operation. Managed day-to-day operations of restaurant. Recruited, hired,

trained, supervised and motivated a team of 10 employees, including assistant

managers, kitchen staff, servers and bartenders. Handled customer relations

and resolved any complaints. Oversaw bookkeeping, deposits and payroll.

Ensured that restaurant met health inspections.

May 1994 – January 1999

Bingo Operator

American Legion of the Blind

Roanoke, Virginia 24019

Ensured speed, accuracy and flow of the game. Acted as cashier to collect

money from the bingo players in exchange for cards and bingo tickets.

Responsible for distributing winnings to players.

September 1984 – October 1995

Virginia Western Community College, Roanoke, Virginia

Education:

some credit hours towards Associate in Business Management



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