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Customer Service Manager

Location:
Vaughan, ON, Canada
Salary:
$16
Posted:
May 29, 2016

Contact this candidate

Resume:

Chun Hin (Timothy) Wu

647-***-****

acuz54@r.postjobfree.com

*** **** *****, *** #****

THORNHILL, ONTARIO, L3T7V6

Summary of Qualifications

Flexible team player exhibiting constant enthusiasm assigned work in the past four coop terms and volunteer activities in the past ten years

Capable to work under tight deadlines with good organizational and time management skills

Proven leadership skills established through two summers as kid group leader

Exhibits a positive attitude towards completion of tasks and acquisition of new ones

Contributed to group relationships and effectively handled conflicts in the past work terms

Recognized for being responsible because of willingness to take all matters seriously

Knowledge in Microsoft Word, Excel (Vlookup & Index), Access, PowerPoint, wikitext, and HTML

Education

Candidate for Bachelor of Arts, Honours Arts and Business, Honours Legal Studies Major, Financial Regulation Specialization, University of Waterloo, September 2010 – April 2016

Relevant Courses: Strategy and Program Integration, Practical Business Skills, Marketing, International Business, Professional & Business Ethics

Relevant Employment Experience

Dispute Resolution Assistant, Co-op, Ministry of Finance – FSCO, Toronto, May 2014 – December 2014

Trained and coordinated Summer 2014 Students on the Application for Arbitration Process

Developed strong relationships with colleagues which facilitated strong cooperation within the department

Created and maintained detail Excel sheet for filing folders and keeping track of Complete and Incomplete Applications for Arbitration

Prepared and delivered Arbitration files to Arbitrators for prehearings, hearings, and settlement discussions

E-Discovery and Cyber Analyst, BlackBerry, Waterloo, September 2013 – December 2013

Managed, analyzed and de-duplicated current and past Legal Holds using 7-zip by 30%

Reviewed current Legal Hold claims report and distinguished if a REMEDY ticket can closed for IT Service Desk

Updated and closed 10 SVA Findings daily for Corporate Securities within ARCHER program; reached weekly goal of closed SVA Findings

Examined the ping reply status and tracked the servlet for replies or failure using Window Command; recorded ping results from investigation

Arbitration Case Management Administrator, Ministry of Finance – FSCO, Toronto, January 2013 – April 2013

Contributed case management and administrative services professionally to the Arbitration Unit of the Disputes Resolution Services Branch of FSCO

Screened and registered 20 applications daily for Arbitration, identifying related files

Corresponded clearly with law firms to follow–up on incomplete applications and responded to inquires from applicant representatives

Administered the computerized case management system (MARS) and ensured data is current and accurate

Additional Employment Experience

Exam Proctor, University of Waterloo, Waterloo, May 2015 – April 2016

Ensured that students receive the approved exam accommodations and addressed any student questions or concerns

Monitored 48 students during the writing of their midterm, enforcing integrity in accordance to the university policy

Preparation for examinations before students arrive at venue

Accountable for all exams written to ensure correct numbers were measured and recorded

Library Assistance – Collections Maintenance, University of Waterloo, Waterloo, September 2015 – December 2015

Recorded conditions of the bays, status of misplaced books with high level of accuracy when shelf reading

Monitored the condition of the floor, enforced UW Library policies and procedures by issuing “If I were a thief” slip for laptops/valuables left unattended

Sorted books in the workroom and accurately shelved books according to the correct call number and correct floors

Cleaned up oversize collection and maintained all of the library’s collection in excellent condition

Provided quick and informal help to students in searching for books

Entry Level, Technical Writer, Mesa – Span Corporation, Ontario, 14th Avenue and Birchmount, April 2011 – August 2011

Produced a user manual which accompanied the electronic medical record software for doctors, hospitals and clinics

Acquired knowledge of macro recorder using Microsoft Excel; increased speed of documenting user manual

Conducted Certification Commission for Health Information Technology research using E-Health database; enhance knowledge in E-Health field

Complied a user manual project for an electronic medical record using Microsoft Word

Activities and Interests

Member of Random Act of Kindness, University of Waterloo, January 2016 – April 2016

Member of Legion of Mary, St. Agnes Kouying Tsao Catholic Church, October 2006 – December 2015

Member of Legal Studies Society, University of Waterloo, October 2011 – December 2015

Member of UW Finance Association, University of Waterloo, January 2012 – April 2012

Member of Summer Bible Camp Committee, May 2012 – August 2014

Enjoy meeting new people, internet browsing, music, breakdancing

Social networking, technologies, social medias, cooking, hiking, sightseeing, and food festival



Contact this candidate