OLAMIDE KUBURAT ALLI

***** ******* ** #****, ******* TX 77096. 832-***-****). acuz4y@r.postjobfree.com

Highly motivated executive administrative support/customer service management with 10+ years of experience in executive administrative support services as well as administrative writing skills, reporting Skills, supply management, scheduling, Microsoft office skills, organization, time management, presentation skills, equipment maintenance, travel logistics, verbal communication, project manager and clerical duties. Quick learner Self-motivated team player, problem solver, excellent written/ verbal communication skills and logical thinker.

TECHNICAL SKILLS

O/s: Windows 98/2000/XP/VISTA/7 Operating Systems.

Software’s: Microsoft Office Suites (Word, Excel, Outlook PowerPoint & Access).

PROFESSIONAL EXPERIENCE

SDI Marketing, Houston TX – Executive Assistant of SDI Marketing Director 09/13- 04 /16

Represents the director by attending meetings in the director's absence; speaking for the director as he instructed.

Plan and prepare work schedules, and assign employees to specific duties.

Attend company meetings to exchange product information and coordinate work activities with other departments.

Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.

Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.

Maintains director/CEO confidence and protects operations by keeping information confidential.

Completes projects by assigning work to clerical staff; following up on results.

Prepares reports by collecting and analyzing information.

Secures information by completing data base backups.

Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.

Received and responds to written and verbal customer service inquiries.

Responsible for writing new business and servicing existing on behave of the CEO.

Follows-up on management issues, researches problems and processes documents necessary to ensure a successful resolution.

Handing a large number of calls each day for the director without losing enthusiastic voice and attitude.

DMT, Houston TX – Executive Administrative Assistant 05/12- 08 /13

Assists the CEO with administrative tasks related to internal and external meetings and operations, national and international travel, and communications with employees and customers around the world.

Works with Executive Assistant to the CEO to effectively manage CEO’s calendar, meetings, and events so that working days are efficiently organized.

Assists Executive Assistant to the CEO with logistical planning of events including lodging, entertainment, travel, and meeting coordination.

Works with Executive Assistant to the CEO to coordinate communications, agenda planning, logistics, meeting facilitation, and follow-up for management meetings.

Provides detailed data, information and resources in preparation for meetings.

Serves as liaison to executive committees and other divisions and corporate administration groups. Works closely with Executive Assistants throughout the company.

Some word processing and excel spreadsheet functions which may include graphs and tables. Creates presentations, organizational charts, project management tools, and other documents as needed.

Maintain strict confidentiality of corporate information.

Answers phones, screens calls, and directs calls to the CEO and / or voicemail.

Greets visitors, maintains visitor log (when required), and arranges taxi or car service for visitors as needed.

Processes miscellaneous tasks on an as needed basis.

Received and responds to written and verbal customer service inquiries.

Responsible for writing new business and servicing existing clients.

Follows-up on customer issues report from managers, researches problems and processes documents necessary to ensure a successful resolution.

Handles calls and mail correspondence on behave of the CEO.

GLOBACOM LIMITED, Lagos, Nigeria – Call Center Manager 06/10 – 02/12

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers.

Provide staff with assistance in performing difficult or complicated duties.

Plan and prepare work schedules, and assign employees to specific duties.

Attend company meetings to exchange product information and coordinate work activities with other departments.

Answer telephone calls from potential customers who have been solicited through advertisements.

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

Contributes to team effort by accomplishing related results as needed.

Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

HALLINMARINE, Scotland UK – Administrative Assistant. in Drilling Service 05/08 – 04/10

Effectively dealing with any issues and solving problems that arise on the phone with effective communication skills.

Consistently using multi-tasking skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer.

Handing a large number of calls each day without losing enthusiastic voice and attitude.

Coordinate the efforts of several internal departments including engineering, pricing, manufacturing, planning, and sourcing to deliver customer expectation.

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for each of the assigned product lines.

Handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to their customers.

Initiate and maintain service billing and tracking including issuance of service dispatch orders.

Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE.

EDUCATION & CERTIFICATION

2004 - 2008 University of Ibadan, Oyo State, Nigeria

B.Sc. – Civil Engineering

(Second Class Upper)

2001 – 2003 Yaba College of Technology Yaba Lagos

National Diploma-Business Administration

(Second Class Upper).

2009 The Summer School University of Aberdeen Scotland U.K

Certificate in Science (Oil & Gas Fundamentals)

References will be provided upon request.

COVER LETTER FOR OLAMIDE K. ALLI

10800 Fondren Road, #3309

Houston, Tx 77096.

Mobile: 832-***-****

acuz4y@r.postjobfree.com

Are you spending too much time handling executive administrative tasks? Would you like to free yourself from tedious detail work so you can focus on building your business? If the answer is yes, then we should speak.

I offer a ten years track record in of executive administrative support and customer service Management .You will benefit from my following key strengths:

Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Access).

Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination and project/program support.

Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems.

A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows and processes.

I am confident that if you hire me as your administrative assistant, you will have more time and energy to concentrate on growing your business. My resume is enclosed for your review, and I will follow up with you in a few days to discuss your administrative support needs. You may also call me at 832-***-**** or email me at acuz4y@r.postjobfree.com. Thank you for your time, and have a great day.

Sincerely,

Olamide K. Alli

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