Emily G. Bixby

**** ********* *****, **

Alexandria, Louisiana 71303

585-***-****

acuz4q@r.postjobfree.com

Objective

To create integrated strategies to develop new/existing customer sales, brand/product evolution and media endorsement, by using strong and persuasive interpersonal skills.

Abilities

10 years of customer service and satisfaction

Excellent written, verbal communication and problem solving skills

Extremely productive and efficient in a high volume, high stress environment

Highly productive in the use of Microsoft Office and client systems

Professional self-starter with a “can do” attitude

Two time Platinum standard employee

Employment History

Training Specialist/Senior Team Manager 2014- Present Sutherland Global Services, Alexandria, LA

Developed and executed training for a new government program. Created and organized training manuals, multimedia visual aids, and other educational materials for compliance. Conducted classroom training, demonstrations, on-the-job training for staff development and continuing education for both large group and individuals.

Subject Matter Expert/Floor Support 2012-2014 Sutherland Global Services, Henrietta, NY

Direct functions involving extensive customer contact, billing and accounting. Train, direct and motivate the production floor. Manage and coordinate action plans for daily operations, establish work priorities and ensure customer inquiries are handled effectively while meeting cost, productivity and quality goals.

Bar Manager 2010- 2012 Pultneyville Grill, Williamson, NY

Responsibilities include providing excellent customer relations, staffing and training employees to deliver wine service and provide a formal dining experience to the public. Maintaining inventory and cash management for the bar and restaurant.

Service Supervisor 2008-2009 Country Club of Mendon, Mendon, NY

Provided customer service for this exclusive member-only establishment. Responsibilities included overseeing reservations, customer relations and serving as the restaurants’ direct representative to the public, inventory management and cash management in addition to training staff and maintain a biweekly schedule.

Shift Leader 2007-2008 Marks Pizzeria, Williamson, NY

Responsibilities include direct customer service, introductory staff training and inventory control, scheduling and execution of on-time delivery service.

Education

2007-Present Monroe Community College, Rochester, NY Major: Education

2003-2007 Williamson Senior High, Williamson NY

References and letters of recommendation available upon request.

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