Objective

I am a highly motivated, goal-oriented individual who is currently working as a business administrator for a leading international explosives company. I have extensive experience as a business administrator with a further background in collections. I have held both a Private Investigator and a security license with vulnerable sector clearance. Previously, I owned and operated a Private Investigation Agency and have management experience however, I am not currently actively looking for a management position. I am extremely resourceful, even in the most unlikely situations and I am able to read people and situations and adapt accordingly. I have considerable experience with Windows based programs such as Excel, Word and Outlook.as well as with SAP, OpenInvoice, Cortex and the Internet in general. I am quick learning, honest, hardworking and am a proficient multitasker. I have a strong sense of humor and I enjoy both working with people and working on my own. I have a strong desire to succeed and am more than willing to go the extra mile for my team. I am professional in appearance and demeanor and I am not afraid to ask for assistance when needed. I am currently exploring options available to me and looking for a position that would allow me to grow with the right company and that would feed my desire to succeed. I am at a time in my life where my focus can be my professional life and I would thrive somewhere that would recognize, support and encourage that. I am extremely organized and I own my own vehicle, so transportation is not an issue. As there are no small children left at home, I am available to work overtime or travel if required.

Education

07/2012 – Columbia College

Calgary, AB

Security Certification

Certificate 4.0 GPA

01/2001 - University of Calgary

Calgary AB

Political Science Major with an English Minor

Bachelor of Arts 3.7 GPA

06/1993 - Okanagan University College

Kelowna BC

Office Admin. Level I

Diploma 3.8 GPA

06/1991 - Rutland Sr. Secondary

Kelowna BC

High School

Honors Graduation 3.9 GPA

Employment History

01/16/2015 to Present – Dyno Nobel Canada

Position: Customer Service Representative

Duties: New Customer set up and maintenance, invoicing and billing support, monthly inventory reconciliation and site support for the Seismic division for Western Canada and Northwest Pacific divisions. Site support, billing and monthly inventory reconciliation for our Diamond and Gold mine customers at our Joint Venture sites in the Northwest and Yukon Territories. Complete support for the Alaska division, including STO creation and follow-up, goods receipting of product into the site, customer orders, new customer creation and maintenance, customer billing and monthly inventory reconciliations. Full immersion in SAP daily with extensive use of Excel spreadsheets. Full comprehension of Outlook, Excel, Word, Power Point and Access. Additional working knowledge of the OpenInvoice and Cortex for invoicing.

09/24/2013 to 01/16/2015 - Divine Hardwood Flooring

Position: Customer Service Representative

Duties: Incoming/Outgoing warranty and service calls from/to various builders including Jayman Masterbuilt Edmonton and Sterling Edmonton and direct with homeowners. Scheduling service technicians, providing quotes, determining billing, following up after service appointments and setting files to various billable statuses according to deadlines set by accounting. Working as a liaison between our service techs and both builder site reps and homeowners. Requesting work orders and Purchase orders from builders. Booking flooring installations as requested by builders and confirming material availability in or transfer to the appropriate city. Acting as primary liaison between installers and builder Site Supervisors.

Reason for Leaving: Lack of opportunity to grow within the company

07/21/2012 to 08/01/2013 - G4S Secure Solutions

Position: Western Canada Regional Administrator

Duties: Payroll processing and invoicing for 7 branches. Invoice entry, processing and creation. Reconciliation of hours in a timely fashion in accordance with bi-weekly deadlines from accounting. Understanding how overtime and stat holidays affect payroll in Manitoba, Saskatchewan, British Columbia and Alberta. Creating/maintaining fly in/fly out schedule for 160 guards into Fort McMurray.

Reason for Leaving: Unstable work environment, Management upheaval.

10/07/2008 to 07/21/2012 - Black Ice Investigations

Position: Owner / Operator and Lead Investigator.

Duties: Private investigations, Training, Office Management (All Aspects)

Reason for Leaving: Closed the agency when my grandfather passed away as my heart went out of it.

04/29/2005 to 02/28/2009 - Creative Memories

Position: Self Employed - Sales and Recruiting. Team building.

Duties: Sales, recruiting, training and supporting a team of up to 30 while maintaining my status as the top consultant Worldwide. Keynote speaker at 2 national conventions.

Reason for Leaving: Opened my own Investigations agency

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