October **** - May ****

October **** - October **14

May 2012 - October 2012

Heather Burns

**** **** ****** *** **********, Ca 92404

909-***-**** • acuz30@r.postjobfree.com

Objective

Self directed, resourceful and passionate administrative professional looking for a position as an Administrative Assistant. Bringing strong clerical and communication skills to provide effective support to the office. Offers exceptional attention to detail, and great proficiency in MS Office Suite. Key Qualifications

● Thorough understanding of clerical and administrative duties in a fast paced environment

● Proven ability to handle multiple, competing priorities in an effective manner

● Excellent customer service skills

Work Experience

Transportation/Warehouse Coordinator II, TRL Systems

● Created and maintained Fleet Policy and Procedure Manual.

● Set up fleet tracking board. Maintain open request for service/repairs to vehicles.

● Maintain all vehicle files.

● Prepare retiring vehicles for sale.

● Coordinate with vehicle insurance company to add/remove vehicles from insurance policy.

● Work with vehicle insurance company for vehicles involved in auto accidents.

● Track auto insurance claims for payment and repairs.

● Utilized experience to streamline department maintenance tracking.

● Submit department invoices for payment.

● Purchased new vehicles for each department per vehicle need and up-fit accordingly.

● Perform vehicle inspection and inventory.

● Issue company vehicles to employees.

● Supervised Transportation Coordinator I and Warehouse Coordinator.

● Back up to purchasing agent.

Customer Service Dispatcher, TRL Systems

● Intake of all customer requests for service.

● Dispatch incoming service requests to appropriate service technician.

● Prioritize emergency calls for service.

● Verify time and products entered into service tickets prior to entering them into invoicing.

● Process service technicians payroll.

● Collections for outstanding service invoices.

● Follow up on RMA's and ordered parts to ensure products are returned to the facility in a timely manner.

● Prepare written quotes for customer approval.

● Assign department tools and uniforms to technicians.

● Work with warehouse staff to research and locate needed parts, tools and equipment for the service department.

● Scan and attach documents to customer files.

● Perform customer follow up calls to ensure customer satisfaction.

● Organize travel schedules and book reservations for technician training. Customer Service Dispatcher, Olympic Staffing

● Intake of all customer requests for service.

October 2007 - April 2011

May 2001-October 2007

June 1999

● Dispatch incoming service requests to appropriate service technician.

● Prioritize emergency calls for service.

● Process service technicians payroll.

● Collections for outstanding service invoices.

● Follow up on RMA's and ordered parts to ensure products are returned to the facility in a timely manner.

● Scan and attach documents to customer files.

● Perform customer follow up calls to ensure customer satisfaction. Branch Administrator, Protection One

● Assist Branch Administration Supervisor with daily contract processing and branch payroll.

● Process bi-weekly and semi-monthly payroll.

● Code branch accounts payable and submit for payment.

● Reconcile sales commission statements.

● Track prevailing wage jobs.

● Perform on-boarding and off-boarding of employees.

● Conduct new hire orientation and branch benefit enrollment.

● Ensure that inventory of office supplies and sales brochures are maintained.

● Maintain all office equipment.

Human Resources Assistant-Payroll-Logistics Coordinator- PSI Merged with Protection One October 2007

● Assist Senior Human Resources Assistant with new hire, promotion, transfer and termination of employees.

● Responsible for processing and maintaining payroll for all employees.

● Use of ADP payroll and data entry into the HRIS system.

● Prepare benefit packages for employees and assist with benefit enrollment.

● Process prevailing wages for government and certify payroll.

● Process all business licenses and renewals.

● Ensure all employee licenses and business licenses are current and valid.

● Issue company equipment (cellphones, credit cards, gas cards and vehicles.)

● Ensure vehicle maintenance is current and vehicles are in working order.

● Organize travel schedules and book reservations for company CEO, COO and Division Managers. Education

Post Certified Dispatcher

San Bernardino Valley College

● Concentrated in Administation

References

Available upon request.

Contact this candidate