Joy Sandford

Sparta, MI ***** acuz1q@r.postjobfree.com

678-***-****

WORK EXPERIENCE

Office Sales Manager / Operations

Aspen Dental - December 2012 to Present

>Provide superior patient service while helping patients get access to care they need by coordinating treatment with finance options.

Effectively coordinate consults with acceptance of treatment plans, while working with the patient's insurance benefits to enable the best care for the patients.

Responsible for the daily non-clinical operations of the office including patient satisfaction, non-clinical team selection, performance development and other business related functions.

Maintain strong communications between the front office and Doctor to provide exceptional care for the patients.

Responsible for achieving all budgeted goals and objectives.

Assistant Store Administrative Manager

Lowe's - February 2002 to November 2012

Home Improvement, Lowe's: Administrative Assistant Store Manager starting in 2005.

Administrative Department Manager for 1 year, Customer Service Department Manager for 6 months.

Provided exceptional customer service and an inspiring shopping experience to every customer.

Promoted friendly and diverse workplace where employees are motivated to provide superior customer service and clearly reflect and support the company vision.

Provided supervision to employees in department, provide feedback and ensure employee's Performance, Planning and Appraisals were completed in a timely manner.

Responsibilities included but were not limited to overseeing front end, receiving and delivery operations. Managed, maintained and audited delivery drivers logs, DVIR's and ensured DOT compliance..

Maintained audit ready status and complying with the company standards for internal audit scores.

Expense captain, auditing daily business, controlling inventory, direct supervisor over the administrative and customer service department managers, cash office personnel, receiving department, credit coordinator, cashiers and loaders.

Residential Appraiser

Henry County Tax - August 2001 to September 2003

Henry County Assessors Office: Appraiser II.

Measured and evaluated residential property in Henry County for Ad Valorem Tax purposes.

Reviewed sales analysis information, market information and assisted in the tax payer appeal process.

Aircraft Structural Repair Technician

Lockheed Martin Logistics Management - January 1992 to June 2001 Lockheed Martin: Aircraft Structural Repair Tech.

>Repaired and or replaced all surfaces of the aircraft, including the aircraft skin, bulkheads, wings, ailerons, fiberglass surfaces, plexiglass surfaces, aircraft cables and tubing.

Applied Army Time Compliance Modifications, along with scheduled and unscheduled aircraft maintenance on the US Army Helicopters UH-60, CH-47, OH-58D, AH-64, and UH-1H.

I currently manage 10 employees and while with Lowes I had 75+ direct report employees.

EDUCATION

Some college courses Fayetteville Tech. College in - Fayetteville, NC

ADDITIONAL INFORMATION

Veteran - United States Air Force 1984-1988, Honorably discharged.

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