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Customer Service, Computer Science, IT, Helpdesk, Support

Location:
Milwaukee, WI
Salary:
$15/hour
Posted:
May 29, 2016

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Resume:

**/**/****

Evin Dunn

262-***-****

acuz0n@r.postjobfree.com

**** * **** **

Milwaukee, WI 53228

Objectives

My career goals are defined by a continuous drive to better myself and those around me, learning what I can from others and sharing my experiences for the benefit of the team. I am always seeking to build relationships and expand my knowledge base in order to provide the highest quality of experience for my coworkers, superiors, and clients/customers.

Education

Milwaukee Area Technical College

Current Student Associate of Science – Transfer Degree x At MATC I am pursuing an Associate of Science degree, made up of the core, prerequisite credits necessary for an eventual Bachelor’s Degree in Computer Science. I am set to graduate after the Summer 2016 semester.

x I have maintained a 3.5 cumulative GPA in my time at MATC x Dean’s List: 4.0 GPA in the Summer of 2014, the Fall of 2015, and Winterim Semester of 2016 Experience

CAD Information Services Intern March 2016 – Present Strattec Security Corporation 3333 W Good Hope Road, Milwaukee, WI 53209 414-***-**** x Responsible for providing end-user hardware and software support to internal computer-aided design (CAD) customers, which include engineers, product designers, and test lab employees x Experience with software maintenance on CAD programs such as Catia and Solidworks from Dassault, Siemens UG-NX, PTC Creo, and AutoCAD

x Windows Batch and VBScript development in order to automate update and maintenance tasks for a large number of machines

x Responsible for maintenance of Veritas Netbackup Server, which includes overseeing backup policy schedules and exporting magnetic backup tapes offsite x Responsible for the requisition and deployment of new PCs, utilizing the Novell ZenWorks Imaging Server to create and deploy operating system images x Software deployment through Novell ZenWorks

x Regularly use Oracle VirtualBox to create and test software fixes in a virtual environment 2

Sr. Detail Assistant – Corporate Customer Relations September 2014 – March 2016 JCPenney 11800 W Burleigh St, Milwaukee, WI 53222 800-***-**** x Mid-level management position, promoted based on my understanding of logistics and business needs and my ability to satisfy the customer

x Responsible for responding to customer input via social media or letters to the JC Penney Corporate Office

x Performance evaluated on a daily basis by individuals from JC Penney Corporate in Plano, TX x Problem solving role which invovled the handling of logistics over the entire supply chain x Often expected to prepare documents and presentations regarding customer service trends and needs, utilizing the Microsoft Office Suite (Sharepoint, Excel, Word, Powerpoint) x Utilized Red Hat Linux-based software utilities for warehouse logistics Skills

x I have an affinity for work with computers, and enjoy writing my own software as a hobby. I am familiar with C++, VBScript, and Java, and proficient in writing Python and Windows Batch scripts. x My PC hardware experience includes installation and replacement of motherboards, memory, storage, and processors.

x I have experience with performing administrative tasks on Windows, Linux, and Mac, and have all three at home.

x I am a quick learner and am able to perform new tasks correctly with minimal instruction. x I demonstrate trust by remaining open and honest with my peers, superiors, and customers/clients. I make a conscious effort to build relationships with my coworkers and customers/clients. x I am a hard worker, and take pride in my work when it is done well and to completion. I am ambitious and always ready to take on new responsibility.

x I utilize new skills and information in combination with prior knowledge to solve problems using critical thinking.

x I work well as a member of a team and am open to different opinions and techniques in the problem solving process.

References available upon request



Contact this candidate