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Insurance Customer Service

Location:
London, ON, Canada
Posted:
May 26, 2016

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Resume:

Aprajit Krishna Kumar

London, Ontario

Ph: +1-519-***-****

acuyyg@r.postjobfree.com:acuyyg@r.postjobfree.com

DOB: 22-July-1988

Education

●Chartered Insurance Institute, United Kingdom 2015

Award in General Insurance

●Cardiff University, Wales, United Kingdom 2010

Master of Business Administration

●Anna University, Chennai, India 2009

Bachelor of Technology (Biotechnology)

Experience

Habtoor Leighton Group, Dubai, United Arab Emirates 2015- 2016

Insurance Officer, Risk Management Department

Managed insurance requirements for the entire organization by analysing valuations of physical and human capital at multiple locations; ensured appropriate cover for assets worth nearly 20 billion USD as a measure of risk management.

Analysed data pertaining to approximately 22,000 employees from up to 40 countries using Microsoft Excel and successfully negotiated the ideal medical cover for each of them while considering employee satisfaction, costs to the company and regulatory restrictions.

Successfully negotiated competitive premium rates for high risk projects in the middle-eastern region.

Oman Insurance Company, Dubai, United Arab Emirates 2014 –2015

Assistant Manager, Non-Motor Claims Department

Studied the business process of the organization, developed a deep understanding and identified the key requirements to be incorporated in a customised information management system in the form of a ‘Business Requirement Document’.

Worked closely with software developers in designing, testing and reviewing the new information management system to increase internal process efficiency, which has since been successfully implemented.

Accurately computed high-value property, construction and personal insurance and reinsurance claims after carefully studying relevant policy documents, which led to higher customer satisfaction; one of the biggest clients being the Burj Khalifa, the world’s tallest building.

Consolidated ‘Claims Incurred Reports’ on a monthly basis for reconciliation with general purpose accounts prepared by the finance department to ensure consistency.

SAICO-CIGNA (Saudi Arabian Insurance Company), Kingdom of Bahrain 2012 –2013

Claims Processor, Claims Department

●Handled the entire health insurance reimbursement claims procedure, beginning at responding to intimation from the client and providing timely information on procedure and status, until final settlement was made.

●Examined documents relating to each client, verified fulfilment of regulatory requirements of the health authorities and ensured 100 percent legal compliance.

Star Health and Allied Insurance Company Limited, Chennai, India 2010 –2012

Assistant Manager, Medical Insurance Department

●Supervised the team responsible for processing insurance claims from the entire northern region of India and improved turnaround time for settlement.

●Prepared insurance policy bid documents after careful examination of requirements and successfully secured contracts from the Government of India to provide coverage for the underprivileged.

Senior Executive, Medical Insurance Department

●Handled underwriting proposals from individual, corporate and public sector clients, assessed the level of risk associated with them and made decisions in line with the risk appetite of the organization.

●Additionally, took on the responsibility of being the in house insurance Enterprise Resource Planning consultant for the organization.

Skills and Interests

Advanced knowledge of Microsoft Office including Visual Basic for Applications

Elementary knowledge of R

Avid sports enthusiast, particularly soccer and cricket

International travel and outdoor adventures

Animal welfare and wildlife conservation initiatives



Contact this candidate