Jorge Alvarez

Technical Background

Operating Systems: Wide experience with Microsoft Windows up to Windows 8.1 and up to Windows Server 2012 R2; Linux Ubuntu and Mac OS X up to Yosemite. Blackberry OS, Windows Phones OS, Android OS and Apple iOS up to 8. CentOS.

Office Applications: Microsoft Office up to 2013 including Office 365, up to 2011 for Mac, including Microsoft Publisher and Visio. Open Office, Libre Office and Office Apps for Mobile Devices such as Android and iOS Devices.

Mail Apps: Lotus Notes, Microsoft Outlook, Webmail Clients such as Gmail, Yahoo, Outlook.com and Office 365.

Cloud Apps: Google Drive, OneDrive, Box, Dropbox, Sugar Sync, and a variety of Cloud Sharing Services.

Remote Software: RDP, mRemote, VNC, LogMeIn, TeamViewer, GoToAssist, WebEx, PC Anywhere, Devolutions, and other.

Ticketing Software: Cherwell, CA, HP Openview, Remedy, Altiris, NetSuite, Footprints, OSTicket and other Incident Tracking Systems.

Virtualization Software: VMware Workstation, vSphere, VMware vCenter, Microsoft Virtual Box, Microsoft HyperV, Parallels for Mac.

Internet Browsers: Internet Explorer, Mozilla Firefox, Google Chrome, Safari, Opera.

Other Software: PowerShell, Notepad++, Orion Solarwinds, Nagios, Splunk, Symantec PureDisk, Symantec SSR, Symantec BESR, Symantec NetBackup, Netwrix, Undelete, Hyena, SCCM Deployment Tools, SCOM, SCEP, WDS, WSUS, AutoAdministrator, GotoMeeting, Bluezone, Citrix, Explorer++, Putty (SSH), WinSCP, Quest for Active Directory, TreeSize, EMC SAN Management, Altiris Deployment Console, Adobe Photoshop, Adobe Dreamweaver, Adobe Pro, Norton Ghost, Rapid Install, Bootwiz, Spark, Aspect, NetSchool, AlwaySync, RoboCopy, Audacity, Camtasia, BGInfo, CCleaner, MalwareBytes, AVG Internet Security, Filezilla, iTunes, VLC, G-Parted, Live CDs, nLite, vLite, Quicken Financial Software, TurboTax, QuickBooks, Skype, Avaya, LanGuard, EventTracker, Printopia Pro and other software solutions.

Desktop and Laptop PCs: Windows Servers, ESX Hosts, Hyper-V Hosts, Blades, SAN and NAS Boxes with RAID Arrays, Custom Build PCs, Micros POS, Mintronix, HP, Compaq, Lenovo, Gateway, GQ, eMachines, Toshiba, Apple, Everex, Fry’s PCs, Dell, IBM, Sony Vaio, Averatec, and Fujitsu.

Mobile Devices: Blackberry, Windows Phone, Apple iPhones and iPads, Android Devices, Kindle Devices, Streaming Devices and other.

Motherboards: Asus, Abit, ECS, MSI, Gigabyte, Albatron, Intel, and more.

Memory: Flash Memory Cards, including SD, micro SD, XD and more. Kingston, PQI, Corsair, Ultra, OCZ, Patriot, Buffalo, Crucial, and more.

Routers: Cisco, Linksys, D-Link, Westell, Netgear, Trendnet, Technicolor, and more.

Other Hardware: Polycom Units, Power Supplies, UPS Batteries, Intel CPUs, AMD CPUs, Internal and External Hard Drives, IDE, SATA, SSD, Hybrids, Western Digital, Seagate, Hitachi, and more; DVD Drives, Blu-ray, Computer Cases such as Ultra, Thermaltake, and more; Liquid Cooling System, etc. PDAs such as iPaq, Palm Treo, etc. Printers such as Lantronix, Toshiba eStudio, Canon, Epson, IBM, Kyocera, Konica Minolta, Xerox, HP, Lexmark, Samsung, Brother, BOCA, Datacard, ID Scanners, Gun Scanners, Digital Cameras such as Sony, Canon, Kodak, Olympus, etc.

Professional Background

Florida Department of Transportation

08/2013 – 01/2016

Sr. Network Administrator

Managing and administering Active Directory Users and Computers, creating, moving, deleting, renaming and managing user accounts, computers, Global Security Groups, Universal Distribution Groups, external consultants, and service accounts.

Joining new computers to the domain, administering BitLocker encryption information via Active Directory.

Domain Controller and Read-Only Domain Controller Installation, configuration and management, Active Directory Backup via Quest for Active Directory.

Designing and administering Organizational Unit (OU) infrastructure to meet the different departments’ needs.

Creating and administering Email Distribution Lists

Creating and managing Group Policy Objects (GPOs) to manage the network infrastructure through Computer and Users Policies and Preferences for Folder Redirection, Mapped Drives, Share Permissions, etc.

Creating new user accounts and external consultants following guidelines and procedures and configuring access to the different enterprise applications

Monitoring Servers and Services, MFN Devices, Switches and network monitoring via tools such as Nagios, Microsoft System Center, Orion Solarwinds, Netwrix, PowerShell, MFN Tools, Event Viewer, EventTracker, Netwrix, Languard, etc.

System Imaging and media sanitation according to standards and software package deployment via SCCM Software Center and SCCM Support Tools.

Provisioning shares for different departments, centralizing file access using DFS Namespaces, managing quotas and file monitoring, managing shares and folder permissions via ACLs and tools such as Hyena, PowerShell, etc.

Administering LUN and SAN Storage Solutions using EMC and vSphere for VMware

Moving files and folder securely mirroring permissions and other properties using Robocopy batch files

Server drive space monitoring and management using TreeSize, server defragmentation via Scheduled Tasks, troubleshooting and client support.

Designing and maintaining a Disaster Recovery Strategy using solutions such as Symantec Backup Exec System Recovery (Tape Backups), Symantec SSR, Symantec PureDisk, DFS Replication from the different Field Offices to Headquarters, Symantec Netbackup, Virtual Server Backups via VMWare VDR Appliance and Hyper-V Snapshots.

Maintaining a disaster recovery strategy using solutions like Undelete Server Edition, VMware VDR Appliance, external hard drives, and other backup solutions combined.

Monitoring DHCP for unauthorized network access, exclusions, scope and lease time, etc.

DNS and WINS Management.

Monitoring DFS Replication between the field offices and headquarters, ensuring the data is being backed up consistently.

Planning, installing and configuring virtual and physical servers, domain controllers, Read-Only Domain Controllers, File servers, Print servers, DHCP Servers, DNS Servers, IIS Servers, Web Servers, SharePoint Servers, and other roles according to guidelines and procedures to meet the department needs.

Creating scripts designed to meet the department needs using different languages such as PowerShell cmdlets and batch scripting that can be later deployed domain wide via GPO, logon scripts, etc.

Using Microsoft Excel to keep a detailed inventory of different server related and critical information such as LUN assignments, drive space, file share permissions, software installed to make sure the latest patches and updates are installed, backup monitoring and other relevant information.

Creating, maintaining and updating technical documentation and knowledge base, including how-tos, step by steps, etc.

Managing a database of secured critical information such as usernames and passwords for different assets like service accounts, router and switch logins and other important information using KeePass.

SharePoint Server and Site Collection Administration, Web Administration and SQL Administration, making sure web applications, databases and servers are running properly, allocating space for different groups and site collections, managing quotas and limits, backing up the SharePoint infrastructure, ensuring disaster recovery.

Wireless Printing Management using Air Print Servers across different subnets using hardware (Lantronix) and software (Printopia Pro)

Active part of a team planning the migration of our SharePoint infrastructure to SharePoint Online using the cloud technology.

Active part of different teams planning software and hardware upgrades, such as Windows Server Upgrades from 2003 to 2008 R2, Windows Server 2008 R2 to 2012 R2, Hyper-V Transition from VMware, Office 365 migration, new software acquisition and other projects for future enhancement of the technology and resources used by the department.

Provide user and management support via remote and in person, in the building and the different field offices we support.

Troubleshooting and resolving different issues via a Service Desk Incident Tracking System such as CA and Cherwell, providing follow up calls and solutions in a timely manner.

Documenting changes that have an impact in our production network, keeping up and updating network documentation and technical documentation.

Active collaboration with the different field offices and other Districts to maintain technology consistency and standards across the Department via phone, email and collaboration software like Lync, GoToMeeting, etc.

Daily server related tasks, such as scheduled maintenance, backups and monitoring, detailed reports using software like LanGuard, EventTracker, PowerShell, etc.

Active communication with direct supervisor and management personnel on planning, troubleshooting and issue resolution.

Supported hardware and software troubleshooting, printers, phones, mobile phones, etc.

Overall customer service.

Technology College of Puerto Rico

10/2011 – 06/2013

Computer Instructor

Planning and teaching the full curriculum of the “Computer Support Technician” Course, using a variety of tools and classroom materials.

Managing a Domain Environment based on a Windows Server 2008 technology.

Installing and managing the different server roles, such as File Shares and Shared Printers on Windows Server 2008.

Taking the students on industry-related trips.

Implementing Windows updates, hot fixes and troubleshooting, using remote agents like RDP or VNC.

Implementing a variety of GPOs depending on departmental needs.

Managing user accounts and groups on Active Directory.

Implementing and managing a Content Filter for the institution that would improve productivity.

Creating and maintaining an Electronic Global Student Database.

Training staff on productivity software such as Online Testing Software, Cloud Data Management and Electronic Students Records.

Creating Purchase Orders for computer lab equipment.

Creating system images for later deployment over the network.

Keeping track of student’s progress, notes and attendance electronically.

Educate Online

10/2010 – 02/2012

Technical Support Representative

Providing technical support over the phone and remotely for students and parents.

Helping with computer and accessories set-ups.

Troubleshooting and resolving connectivity issues.

Diagnosing, troubleshooting and documenting incoming tech support calls.

Receiving inbound calls and making outbound calls to follow up with troubleshooting solutions using Avaya Call Manager.

Creating, modifying or closing tickets using Footprints.

Resetting passwords for students, parents and teachers.

Using Spark to receive inbound chat requests from students and teachers.

Accessing remotely into PCs using GoToAssist to diagnose, troubleshoot and resolve issues.

Responding in a timely manner to incoming email from students and teachers using Microsoft Outlook.

Scheduling, adding, changing or removing tutoring session for students.

Providing customer service over the phone and over chat.

Wynn / Encore Las Vegas

02/2008 – 12/2008

Desktop Support Technician

Providing Desktop Support to Wynn and Encore Users.

Resolving Table Games issues on the Casino Floor.

Providing support for Blackberry Phones such as activation, configuring the exchange servers and troubleshooting.

Deploying every IT equipment on site.

Transferring executive personnel from one location to another and make sure all IT equipment was setup properly and working according to the standards.

Deploying an additional location for Human Resources provided for hiring purposes.

Working with CAD Drawings to identify devices and locations, make changes according to builders plans, creating drafts, drawings, cut sheets and reference legends.

Creating Pivot Tables with Microsoft Excel and Microsoft Access databases to track every device, network jack, IDF, MDF, Network switch port, seating charts, etc.

Creating Visio drawings showing diagrams of the deployment plans.

Creating purchase orders for the IT Department.

Creating PCs images with applications, updates, fixes, GPOs, scripts, and naming scheme.

Configuring File Server to store images and other setup files needed for deployment.

Preparing and revising technical documentation for company software installation and configuration steps.

Using Altiris Deployment solutions for software pushes, batch files, registry keys, creating OS images, deploying OS images, PCs Inventory, Remote Control, etc.

Deploying hardware on different areas of the building such as basement, casino floor, spa level, parking level, etc.

Providing documentation with instructions on how everything was done along the process.

Working on a daily basis along with a team of Desktop Support Technicians and Helpdesk Technicians, Application Support, Project Managers, Product Managers, Casino Executives, Etc.

Fry's Electronics

05/2006 – 06/2007

Computer Technician

Software and hardware support

Desktop and laptop troubleshooting, including laptop diagnosing, troubleshooting, replacing internal parts, and motherboard repair.

Troubleshooting network and connectivity issues.

Building computers from the ground up to fulfill the customer needs.

Ordering computer parts and replacing them as needed.

Las Vegas Clark County Library

08/2005 – 05/2006

Computer Lab Assistant

Overseeing the Computer Lab activity.

PC Software Troubleshooting.

Software and hardware support.

Over the phone and in person customer service.

Printer maintenance such as changing toners, etc.

Developing an informational video that helped the Hispanic community to understand the library procedures and the check in and checkout processes.

Educational Background:

High School Diploma – Desert Rose High School, Las Vegas, NV

Associate Degree in Science – Interamerican University of Puerto Rico, Guayama, Puerto Rico.

COMPTIA A+ Certified.

Microsoft MCP Certified.

Bilingual: Spanish – English. (Fluent)

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