Ilemba Djangi

***-**-**** ******, *********, ON M8W 3P7

Home: *** -***-**** - acuywa@r.postjobfree.com

SUMMARY OF SKILLS:

•Over 10 years experience in Customer Service

•Excellent customer service and interpersonal skills

•Fluent in French, German and English

•Results oriented, problem solver with exceptional communications skills

•High level of computer proficiency in Microsoft Windows

•Flexible, learn quickly and adapt to varied duties and time schedules

•Proven problem solver, using creativity to find the be11 st solutions

•Responsible and independent work skills

•Able to carry out tasks effectively with little or no supervision

WORK EXPERIENCE:

Bilingual Customer Service Representative, Artistree Of Canada Inc (Contract) Jan 15 – Jan 16

•Inbound & Outbound Calls all Canadian Michaels stores

•Answered inquiries by clarifying desired information; researched, located, and providing information

•Determined requirements by working with customers

•Maintained call center database by entering information

•Updated job knowledge by participating in educational opportunities

• Fulfilled requests by clarifying desired information, completing transactions, forwarding requested

Sales Representative, Crossmark Inc & Walmart Canada April 2012 to Present

•Executed daily operations of merchandise and describe merchandise and explained use required, and care of merchandise to customers

•Trained new agents and managed food dept to achieve objective

•Assisted customer directed where to find product or show where to checked product price and advised on past product sales samples

Bilingual Collections, Konica Minolta Corp (Contract) Jan 13 – Dec 13

•Maximize service billing, billing inquiries, audit reports, customer service, enforce KM policy/procedure

•Reviewed, analyzed and action daily, weekly and monthly SAP block reports and work exceed customer’s expectations {Software used SAP}

•Work through various SAP reports to ensure invoice accuracy

•Provide all internal and external customers with accurate billing information

Collector Agent, Metropolitan Credit Adjusters Co Sept 11 – Jan 12

•Debited bank account and credited customer accounts to liquidate outstanding collections

•Entered information into computer system to recorded customers outstanding balances

•Collection Officers/Collector

•Call Debtor from telus for third party recovery payment

•Credit Check, payment arrangement, 30,60,90 and 120 day accounts

•Receive 30 calls a day inbound and 100 calls outbound/DSO

Ilemba Djangi

312-25-43rd Street, Etobicoke, ON M8W 3P7

Home: 416 -259-9531 - acuywa@r.postjobfree.com

Bilingual Licensed Insurance Advisor, RBC Group Insurance (Contract) Nov 10 – March 11

•Explained types of insurance coverage, such as health, accident, life and liability

•Promoted sale of insurance to prospective clients (THP)

•Advised Visa MasterCard Holders coverage plan while travelling

•Analysed existing Travel Health Protection Plan to maintain & provide assistance services & enrolled new customers and advised them on the Visa benefits

Bilingual Collector, CitiFinancial Group (Contract) Jan 10 – Nov 10

•Front End Collection Extremely strong French skills, appropriate follow-up & Reconciliation of customer problem accounts and initiating foreclosure actions Occupancy checks

•Conduct Property Reviews for vacant abandoned

•Notify the collections Manager of problem accounts If necessary with a recommended course of action

•Requirement: Previous collections experience-Business to Business preferred & Mortgage experience preferred

•The Credit collection perform tasks related to collection and final resolution of past due accounts owed to CitiFinancial Mortgage

Bilingual Customer Care Representative, Coinamatic Canada Corp April 08 – Nov 10

•Bilingual Customer Care Rep

•Focus on customer care

•Answer incoming calls for service requests in a timely and courteous manner

•Info service via dispatching process

•Update and maintain locations files manually using Excel

•Enter service-related in computer and feedback

EDUCATION

Accounts Receivable and Payable at Yorkdale Secondary School 1994 - 1996

Improved Telephone and Office Skills and Developed skills

Technical Schuler Roserat in Cologne, Germany 1989 - 1992

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REFERENCES AVAILABLE UPON REQUEST

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