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Customer Service Information Technology

Location:
Chicago, IL
Posted:
May 26, 2016

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Resume:

Roosevelt Knight III

**** ***** ******** ******, *******, IL 60621

312-***-**** acuyvf@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail oriented IT Professional, with industry based education and training, seeking to gain a position in which my familiarity in Troubleshooting, OS Installations, Security, and User Role Management can be utilized to meet and exceed company technology goals.

TECHNICAL KNOWLEDGE AND SKILLS

•Install and configure Microsoft Server 2008, LAN/WAN, Routers and Switches, Network Protocols, VPN, Imaging, Security Policies, and Windows Server 2003 firewalls and clusters

•Used network monitoring tools; created counters and performances alerts

•Managing domain servers and troubleshooting clients

•Configure and use remote access services; update network communications

•Install, configure and troubleshoot multi-function printers and mass storage devices.

•Backup and restore files; recover data and deleted files

•Install and troubleshoot PC components and Operating Systems, Windows 7, XP, 2000, 2003, and Vista

•Significant experience performing skills, operations and procedures in virtual environments (Virtual PC and/ or VMware)

•Computer Programming: Java, J2EE, Visual Basic, and HTML

•Cisco Network: Configuring, and troubleshooting routers,DNS, WLAN, LAN switching, VSLM, Implementing EIGRP for ipv6,Implementing OSPF for ipv6, IP version 4 switching, Network Devices, IOS Files, IOS Licensing.

EDUCATION

Computer Systems Institute, Chicago, IL

Networking Career Program –MCSA/Cisco

Networking Career Program – A+/MCSA (10/2015)

Kaplan University, Chicago, IL 10/2012

Associates of Applied Science/Information Technology

Software Applications

Introduction to Website Development

Networking Concepts

Database Concepts Using Microsoft

Foundations of Programming: Visual Basic

Spreadsheet Applications

Cisco Networking

Java Applications

CAREER HISTORY

Contract Work – Chicago, IL Current

Independent IT Professional

•Computer Repair, Software Installations, System Administration

CERTIFICATIONS

Customer Service Certification

Cisco CCNA Certification

Cisco CCENT Certification

REFERENCES

Michael Napaul

Jr Administrator/Helpdesk

Thomas E. Vaughn & Associates

773-***-****

David Jackson Jr.

Server Eingineer

Edelman

708-***-****

Dechazlon C. Burnett

Career Development Coordinator

CSI Institute

312-***-****



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