CAREER OBJECTIVE

Challenging administrative position utilizing my clerical, organizational, communication and executive support expertise.

EXPERIENCE

Administrative Assistant

Nesco Resource, Mayfield Hts., OH November, 2015-April, 2016

Supported the President and Human Resource Director of a staffing and recruiting solutions company.

Monthly Health Benefits Open Enrollment training.

Opening and organizing daily mail for the President.

Preparation, signature and follow-through of payment of President’s expense report(s).

Maintenance of company employee directory.

Administrative Assistant

OfficeTeam, A Robert Half Company, Beachwood, OH July, 2015-November, 2015

Supported seven (7) Project Managers in a construction lighting company.

Typed quotes and bids, typed correspondence for vendors.

Typed electrical panels for electricians.

Processed purchase and change orders for electricians.

Printed electrical drawings and specifications for review by Project Managers.

Assembled owner’s manuals for clients once a job was completed.

Executive Assistant

Carnegie Companies, Inc., Solon, OH April 2006-April, 2015

Provide administrative support to the Vice President of Property Management and staff of five (5) Property Managers.

Managed and maintained all commercial tenant files.

Management of adherence to commercial lease requirements such as insurance, preventative maintenance and sales figures.

Reconciliation of residential tenant final statements of account.

Collections – performed collections of accounts receivable for yearly recoveries invoices

Coordinate travel, plan and coordinate all company functions and meetings.

Managed and maintained various company organizational charts utilizing Smart Draw software.

Personal administrative support to the President of the Company and Vice President of Administration with personal travel arrangements, correspondence, daily communication with real estate brokers.

Office Administrator – Part Time

The Westerman Group LLC, Twinsburg, OH 2006

Interacted professionally with both clients and prospective clients with a high degree of client confidentiality, establishing a rapport and striving to exceed their expectations.

Answered all incoming telephone calls with a high level of customer service.

Communicated information and details to staff and clients accurately and concisely.

Prepared materials and conference rooms for client meetings.

Maintained advisors’ calendar on Microsoft Outlook.

Typed, edited and finalized a variety of documents including tables, charts, reports, presentations and general correspondence; prepared documents from various sources of written or computer file based input.

Kept inventory of office supplies.

Maintained and updated client files and office records.

Office/Customer Service Associate

Crate & Barrel, Lyndhurst, OH 2003-2006

Focused on promoting sales through creative sales skills and merchandising techniques, customer service and teamwork.

Answered all incoming telephone calls immediately and courteously.

Took and processed all merchandise phone orders.

Followed through on all sales, backorders, customer questions and issues.

Audited incoming and outgoing monies. Investigated and resolved financial discrepancies and alerted store management and the Financial Department as necessary.

Maintained and organized office and store supply shelf.

Executive Assistant

KeyBank, Cleveland, OH 1995-2003

Administrative support to the Marketing Manager/Team Leader of Victory Capital Management and staff of four, Administrative support to the Senior Vice President of Institutional Marketing and six Marketing Planners and Secretarial support for Cash Management Sales Officers and the Resource Center.

Maintained manager’s and staff’s calendar.

Scheduled meetings and appointments for numerous staff members.

Made travel arrangements for teams.

Initiated and completed shelf ads and other miscellaneous marketing requests submitted to Marketing’s Creative Services Department.

Typed and assembled Cash Management client proposals.

Created presentations and flowcharts for Sales Officers’ clients.

Achieved the organization and maintenance of the Victory Capital Management Resource Library, which included various marketing periodicals and collateral samples.

Answered client calls for the department.

Managed and maintained accuracy of time and attendance records for marketing teams.

Assessed departmental invoices for accuracy and timely payment.

Ordered and maintained departmental supplies.

Sorted and distributed mail.

Served as secretarial liaison between departments, management staffs and various outside vendors

SKILLS

Microsoft Office Suite

Typing 100 w.p.m.

Shorthand

Dictaphone

General Office Equipment

EDUCATION

Attended Lakeland Community College, Mentor, OH

Graduate of Lake Catholic High School, Mentor, OH

Word, Excel, PowerPoint, Smart Draw

Volunteer Work: Cleveland Food Bank, Guardian Angels Home Health Care for Seniors

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