JEFFREY A. HARRIS

**** ********* ****** • Pittsburgh, PA 15221 • Home 412-***-**** • Cell 412-***-****

Objective: To obtain a position were I can apply my keying and research skills, 25 years experience and ability to work well with people.

Education:

July 2002 CompUSA Computer Training

May 1988- August 1988 University of Pittsburgh, Research & Development Program

January 1983-May 1986 Community College of Allegheny County

Experience:

2003-2016 PNC Financial Services Group

Loan Support Specialist I

Researching returned mail for valid addresses

Validating/updating incoming name address changes

ACH Setup Maintenance

Due Date Changes

Spelling Corrections

Sort outgoing mail

1989-2002Mellon Bank Corporation

Retirement & Brokerage Account Specialist/Dreyfus Investments

Acceptance/inputting of all legal documents, applications authorizations, transfers, rollovers and contributions.

Completing Regulatory Agency requirements

Customer Service Clerk-Senior/Video Banking

Opening on average 20-50 accounts per week (Checking, Saving, Money Market, CD’s and telephone billing accounts)

Processed new loan applications (Line of credit, home equity and installment loans)

Resolved client’s issues

Repayment Counselor

Searched, located and contacted clients by investigation procedures

Negotiated repayment arrangements from national customer, 60%-80% success rate

Reduce delinquency and minimized thousands of dollars lost

Trained new employees in collection procedures

Sorting/Distribution Clerk

Sorted interoffice mail, punch foreign and first class mail

Received and distributed bulk mail

Delivered mail to different facilities

1984-1989 Giant Eagle, Inc.

Customer Service Clerk

Trained new employees in correct packing procedures

Preformed duties of the cashier merchant

Bagged and returned groceries to proper locations

Recognition:

PNC Thank you acknowledgement (May 2010)

PNC Teamwork’s award (November 2009)

PNC Bank Award-Perfect Attendance (2007,2005)

Mellon Direct 24- Perfect Q and A 100% monitoring score (December 2000)

Mellon Achievement Awards – Perfect Attendance (1998,2000)

Above and Beyond award for net collected (April 1999)

Awarded “Customer Sez” medal for resolving a long term dispute

Consistent monthly incentive awards for meeting required collection criteria

Certificate of Completion-Mellon Collector Skills System

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