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Manager Customer Service

Location:
Chicago Heights, IL
Posted:
May 26, 2016

Contact this candidate

Resume:

Jeffrey S. Garcia

**** ********** **.

South Chicago Heights, Illinois 60411

Cell: 312-***-****

acuyth@r.postjobfree.com

OBJECTIVE

To obtain longevity within my production management career, while also being bilingual and bringing a high level of motivation and insight to the workplace. While being an asset to the company, and being a self-starter within a company from the ground-up. Having extensive experience on trouble shooting and repair in the production industry. Also known for performance management and innovating new strategic methods and ideas for the increase of production and minimize cost effectiveness on the overall budget.

PROFESSIONAL EXPERIENCE

SET Enterprises, Sauk Village, IL 12/14-Present

Blanking Supervisor

Ford Motor Company and Chrysler Divisions

Blanking Supervisor Duties:

Enforces company/State and Federal Safety Rules and Regulations

Internal Audits as assigned

Train, discipline and counsel employees as required

Ensures zero defects internal and externally

Interfaces with others in the organization to ensure customer deadlines are met

Assigns jobs

Follow production schedule/directs workers in adjusting machines and equipment

To repair products, which fail to meet standards

Ensure all machines run at set production rates

Inspects and measures parts and products to verify conformance to specifications

Maintains time and production records

Analyzes and resolves work problems, or assists workers in solving work problems

Suggests changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew

Directly supervises employees in the Blanking

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws

Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Knowledge of CMS, Microsoft Word, Excel and Outlook

Tire Services Company, Bedford Park, IL 05/14-12/14

Plant Manager

Plant Manager Duties:

Open and close

Motivate and set new standards from supervisors to employees emphasizing on team work

Ordering inventory for optimal production

Implementing and recording maintenance on equipment for accountability

Evaluate trends on safety and implementing standards for company policy and procedures through OSHA standards and Federal Regulations

Meet with vendors/customers for forefront value on company disposition

Work with dispatch for incoming product and on-time delivery, also making sure inventory product is in warehouse

Budgeting for goals of new equipment for expansion in lowering cost in production while heightening volume of production

Manage P&L/budget for inventory and daily reports to CEO on production and quarterly goals

Ignorant Bliss Tavern and Billiards, Crete, IL 2/08-4/14

(Garcia Family Owned)

Manager

To ensure the efficient running of the daily operations and the continued profitability of the bar for the benefit of all

Manager Duties:

Open and Close

Hire appropriate staff

Customer focused at all times

To manage staff effectively by ensuring that high standards of customer service are maintained at all times

Ensuring high quality procedures for training and monitoring of bar staff are in place and utilized

Communicating all policies and procedures to staff ensuring these are adhered to

Undertake stock auditing on a daily basis and order from distributors

Analyze cost and determine peak volume

Event planning, employee scheduling and daily specials

Cash drawer set up

Ensure premise cleanliness and hygiene standards are adhered to

Ensure that security and safety responsibilities are adhered to

Nightly gross count

Analyze that cash drawer handling procedures are followed

Record of health and cleanse

Any other duties the may require attention in regards to the operation of the establishment

Tri-State Metal, East Chicago, IN 10/07 – 02/08

Plant Manager

Managed the production line with knowledge of heat-treating metal process, and assuring products and equipment are processing effectively.

Plant Manager Duties:

Reconstruct employee work ethics by analyzing & implementing techniques through the chain of command and enhance teamwork effort for high-end returns by 4.6% within the first month.

Interface in revising ISO information forms

Assure that all equipment is running properly

Hands on with all employees

Implement new and more efficient ideas for a more productive line

Creating new QC methods: (SPC) (Gainseeker). Testing & approved products being processed by metallurgy, calipers & micrometers

Reviewing & Approving new world Technology on making a more effective & efficient way for productivity

Making & supervising of the overall view on the 2008 safety & training commitment

Metal Management, Chicago, IL 06/06 – 10/07

Operations Manager (C-Shred)

Managed a crew of 35+ within the metal scrap industry ensuring proper working of shredders and efficient production.

Operations Manager Duties:

Proper starting and shutting down of all equipment

Optimizing the usage of raw & shipment materials

Crew performance & usage (overtime, accountabilities fulfillment, skills)

Compiling with Union issues

Maintaining employee motivation while ensuring adherence to standard & quality from employees all the way thru supervisors emphasizing team work

Working hand on hand with the engineers to reconstruct & build performance with equipment

Compliance & Reinsurance of complying with OSHA Regulations, ISO Forms & safety issues due with BRI team meetings & E.H.S Inspection on a monthly & weekly bases

Meeting with suppliers and vendors for inventory & parts

Budget formation: Conversion & Renovating for optimizing over all view, reducing down time and cost

Strong Leadership & Communication skills both in English & Spanish

Borg Warner Automotive, Frankfort, IL 01/06 - 06/06

Shift Group Leader

Supervise employees within the auto production industry assuring products meet

safety guidelines.

Shift Group Leader Duties:

• Supervise Production and employees

• Scheduling employees to assure production will be complete in a timely manner

• Quality Control Daily production and entering data for company review

• Meeting Customer Demands (GM, Chrysler, Ford Companies)

• Calculated employee time cards and tracked attendance, quarterly reviews

• Regulated safety issues

Homewood Disposal Inc., East Hazel Crest, IL 04/00 - 12/05

Supervisor

Created outline for company policies. From day one, started crew shifts at recycling plant.

Supervisor Duties:

Involved in proper starting and shutting down of all equipment

Interviewed and hiring of new employees while also discharging

Calculated all employee time cards

Supervised employees while also being hands on

Interpreted and enforced safety issues and meetings

Enhanced and fluctuated electronic production equipment

Troubleshoot and repaired equipment

Supervised and calculated inventory inbound and outbound of recovery material products

Reports on inventory, quality control, mechanical equipment and parts, safety equipment, employee injury and performance

Innovated new ideas for a more efficient running production line

Industrial Fire Equipment, Chicago Heights, IL 06/94-2/00

Fire Protection Engineer

Engineer Duties:

Customer service; transporting new products to customers

Billing and Inventory

Refurbished, installed and maintenance Ansul fire equipment; pre-engineered and engineered fire systems

Trained and supervised new employees

Attended new OSHA and Illinois State Fire Marshall Requirement meetings on behalf of the company

SKILLS & AWARDS

Highest production with minimal overhead while Supervising at Diversified Recycling.

Operation of the following: Pay loader, Forklift, Roll-off, and lift.

Interpretation of blue prints; schematics; received an award for helping design Braidwood Nuclear Fire Suppression System.

Licensed by Illinois State Fire Marshall, certified for basic, pre-engineered, and engineered fire suppression systems in 1995.

2007- Completion of OSHA safety seminar

Proficient in Microsoft Word & Excel

Experienced in Lean Manufacturing, Kanban, Six-Sigma, 5S, Kaizen, SPC, Gainseeker

EDUCATION

Bloom Trail High School- Chicago Heights, IL 60411 (Class of 1987)

University of Chicago- Chicago, Illinois 60610 (1990-1992)

Jeffrey S. Garcia

3125 Rosiclaire Ct.

South Chicago Heights, Illinois 60411

Cell: 312-***-****

acuyth@r.postjobfree.com



Contact this candidate