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Customer Service Manager

Location:
Clearfield, PA, 16830
Salary:
negotible
Posted:
May 26, 2016

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Resume:

Sherry L. McCloskey

*** ****** ***** **

KARTHAUS, PA 16845

814-***-**** (primary)

814-***-**** (mobile)

acuysd@r.postjobfree.com

OBJECTIVE

Obtain full time employment that maximizes my skill level and continues to present learning opportunities for myself and others.

EXPERIENCE

Administrative Assistant/Property

Management Specialist, StriveREO., LLC.

07/2015 - 04/2016

Philipsburg, PA

Responsible for assisting COO with new work order assignments, processing/constructing bids on fore closed properties throughout PA; HUD, FAM, CV. (loan types) Property Preservation/REO.; Safeguard, FAS, construct bids for properties using RepairBase (cost estimators) submit to. MCS; schedule crews for work assignments, implemented filing system for various vendors, copy and maintain necessary paperwork necessary for specific vendors for crews work order assignments, schedule UTIL on's., assist in obtaining permits for work in certain locations, review photos on PRUVAN to ensure work that was bid is documented with appropriate photos; answer crew questions regarding work orders; answer phones., make credit card payments over the phone, mail. General Manager, Aarons RFR Sales & Lease

05/2014 - 04/2015

Lewistown & Clearfield Stores, PA

Store general manager, employee oversight,collections, shipments, bank deposits, inventory, service issues. Interview, hire,, train. coach and develop new employees, background/DOT checks, ensure company policies enforced., Loss prevention,. maintain customer files, develop new lease agreements., process payments, oversee the accounts department, sales dept., delivery routes., shipments, QA merchandise, POS system., set sales/pricing for mdse. Maintain company manuals, workmans comp. issues. Store Manager, Maurices Nittany Mall State

College 11/08-08/12, Maurices

11/2008 - 08/2012

State College, PA

Managed operations of ladies clothing store. Human Resource duties: WTOC, interviewed/hired, trained, coached developed staff, wrote corrective counseling reviews, enforced loss prevention measures, inventory, payroll, ADP, marketing, sales events new accounts track and maintain hr files, update bulleting boards, provided outstanding customer service, networked with other local businesses pov, merchandising etc. Branch Sales Manager Finlay Fine Jewlery

Corporation Kaufmanns/Macys, FFJ

(Kaufmanns, Macy's) Nittany Mall location

09/2001 - 06/2005

State College, PA

Managed overall business including human resource duties, hire, interview, wrote annual reviews, determined rate of pay, maintain confidential files, hold meetings with store manager (Kaufmanns) set and track sales goals, built superior business by providing outstanding customer service.

Adminstrative Assistant, The Lutheran Home

at Kane

01/2001 - 05/2001

Kane, PA

Instructed new employees on confidentiality, aging process, dying/death, privacy issues and abuse. Developed a manual including a video/tests for management to follow. Maintained state and federal manuals. Was elected to the council as a social security watchdog. Participated in quality assurance inspections. Administrative Intern(for college credits), The

Lutheran Home At Kane

04/2000 - 06/2000

Kane, PA

I was trained in the basis of non-profit status, therories of organizational structure, the attainment of federal and state regulatory compliance, the reimbursement process, audit and budgeting processes, and OSHA compliance regulations. Additionally I became familiar with administrative manuals, polisies and procedures, record keeping, office documentation, and deficiency reports. I developed a Career Ladder directed at improving retention and recruitment in the nursing department. I researched and submitted a paper titles, "Healthcare A Right or a Privilige." to the Lutheran Home Synod to assist them in developing a social statement on health.

Certified Nursing Assistant, The Fairways at

Brookline

12/1991 - 01/1996

State College, PA

While at Fairways I was responsible for providing skilled and intensive personal care for senior citizens unable to care for themselves. While ther I developed a excellent rapport with the residents, thier families, and my fellow staff members. I was given the responsibility of training new employees and serving as a mentor to new staff members. Administrative Assistant, College Township

Municipal Offices

08/1988 - 01/1989

State College, PA

Developed outstanding administrative and organizational skills. Duties included setting up appointments, typing documents, issuing permits, filing, distributing zoning plans, typed minutes and distributed to council members.

EDUCATION

University of Pittsburg at Bradford

Bradford, PA

Bachelor's degree

Major: Social Sciences

Minor: Gerontology/Psychology

QUALIFICATIONS AND ACHIEVEMENTS

Maurices Business Achievement 11/08/2011

It is an intensive/aggressive training program that is ongoing. It prepares you to take over a store. Consistently had personal sales over $200,000 at each position held 2003 received exceptional performance award

Professional Skills

Strong PC usage: Excel, Access, MS Word, Office, ADP payroll. Excellent communication skills Strong Organizational and interpersonal skills Skilled in research and interviewing

Posses excellent administrative and managerial skills Self-motivated, and results oriented professional

Excellent office clerical skills.



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