Christopher L. Mancuso

**** ******* ** **** *****, FL 33449 Home: 561-***-****

Email: acuyr5@r.postjobfree.com

Management professional with 14 years of diverse experience in retail sales/services, store operations, merchant (buyer) and cross functional team leadership. Exceptional oral and written communication skills, demonstrated interpersonal skills, and proven problem resolution expertise through research and analytics. Skilled in establishing and implementing innovative policies and procedures. Valued by employer for ability to enhance and stream-line company wide processes in an effort to meet deadlines and achieve goals. Respected team member with a reputation of professionalism, dedication and excellence. Multi-disciplined achiever adept at coordinating multiple concurrent projects in fast-paced environments.

Store Operations

Strategic Planning

Project Management

Merger Integration

Retail Management

Merchandising

Data Analysis

Merchant (Buyer)

EXPERIENCE

iFixandRepair – Palm Beach Gardens, FL, 2015 – Present

Sr. Director Sales and Operations

Responsible for all departments of the company. Reporting directly into the CEO I control the inventory, all 34 corporate stores and all processes in each location. I am responsible for all retail store operations, merchandising, assortment selection, training, operating our mobile device repair kiosks and onboarding our franchise partners.

Accomplishments:

Drove a 24% comp for same store sales for the 9 months I have been in position

Took over the inventory team and brought the company back room loss from 6% down to 2.3%

Created a Custom Cell Phone Case program for our locations

Launched a social media program to drive more awareness to our locations

Drove Yelp, Google and Facebook reviews

Launched New Services monthly for our stores

Launched a new Cell Phone Case lineup in our stores (First retail location selling these cases)

Only sold on Amazon

Worked with my vendors to negotiate free charging stations for my retail locations

OFFICE DEPOT – Boca Raton, FL, 2001 – 2015

Director Merchandising and Operations - Services

Responsible for the services business ($125M) in revenue as well as documentation and distribution of all procedures required by stores to execute the Services teams’ programs and offers. Programs include recycling, warranties, trade in programs, remote services, off site repair, In-home services, etc. Serve as the store advocate when working closely with Service Merchandising team in planning new programs/offers. Identify and ensure that all operational failures are escalated through the proper channel to the responsible parties for notification and resolution.

Accomplishments:

Drove a 14% comp for services in 2014 and will beat that expectation in 2015

Revised Office Depot’s recycling program which minimized the logistical movement of goods that resulted in a yearly savings of $1 million+

Partnered with cross functional teams to design, develop and implement the Tech Depot Service work order portal (available to all 1130 stores) which will result in a $500K+ savings in expenses each year

Maintain a consistent track record of excellent service delivery as evidenced by feedback from leadership teams and field personnel.

Responsible for in-store, in-home, online merchandising, strategy and operations

Overall P&L and managerial responsibility for fulfillment across all channels

Manage all functions surrounding the channels including customer experience design, reporting/analytics/insights, quality assurance, operations, and end to end experience delivery

Includes in-home, and in-store components.

Directly manage the labor and execution across for all online and in-home support/repairs (~2000 employees and an outsourced vendor partner)

Created strategic roadmap to expand and improve the capability, model, services, and operations of the online/remote and contract channel. .

Demonstrated strong partnership across merchant teams, operations, finance, IT, marketing, and other internal teams to ensure execution of initiatives

Sr. Manager, Services Operations (2009-2012)

Responsible for developing, planning, testing and deploying a new technology service solution to the company’s Retail locations. Managed project architecture and execution with all functional groups including IT, Store Planning, Finance, Merchandising, Marketing, Training, Store Operations and Field Management.

Accomplishments:

Revised all standard operating procedures for the services organizations

Partnered with the merchants (buyers) to ensure all aspects of the agreed upon services are fully documented and trained on in the retail stores

Global Innovations nominee for the streamlined services delivery program

Assistant Merchant, Notebook Computers (2008 – 2009)

Assisted the Senior Merchant in managing $170 million in product assortments. Processed and analyzed various reports in Cognos and RDW to support forecasting, budgeting, assortment planning, pricing, and strategy settings. Served as primary contact for all store and company related issues pertaining to category. Worked closely with vendors to assist in sourcing new products, promotions, training, and communications.

Accomplishments:

Extensive assortment planning and market analysis drove a positive 4% comp over year 2007.

Implemented new incentive programs for our associates which ultimately drove incremental revenue for the category.

(Office Depot Cont’d)

Store Manager, Various Locations (2001 – 2008)

Responsible for stores in various locations with sales volumes ranging from $5 million to $10 million. Provided strategic direction, leadership and training to 30-80 associates on Office Depots’ products, selling tactics, customer service standards and visual store requirements. Held accountable for store sales/profit performance and for achieving sales/profitability goals. Coordinated staff work schedules to attain optimal service and productivity levels. Ensured store associates remained compliant with company policies/procedures while partnering with internal groups (Loss Prevention, Merchandising, Human Resources and Distribution) to assure the needs of the stores were met.

Accomplishments:

By maintaining positive relationships with my associates, I decreased turnover rates in my stores to an average of 15% compared to other store locations which trended at 40%.

Chairman Circle award winner for having the 17th ranked store in KPI performance in 2005

Acting Store Manager of 3 locations including Corporate Showcase Store

Directed 4 Store Remodel Teams consisting of 40 associates per store

Fully remodeled 8 Locations in 6 Months and participated in the preparation & opening of 3 new store locations

P&L Management

EDUCATION

Studied Computer Science and Business Management

Florida Atlantic University, Boca Raton FL

TECHNICAL PROFICIENCIES

Windows, Word, Excel, PowerPoint, Access, Outlook, AS400, EDI, Cognos, Oracle, Adobe Photoshop, E-Commerce, AS900, MFP, PeopleSoft

Excellent working knowledge of product (BOM) Bill of Materials Costs, Global Sourcing, Technological expertise, and over 50 direct and indirect vendor relationships

Contact this candidate