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Sales Customer Service

Location:
Port Saint Lucie, FL
Posted:
May 26, 2016

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Resume:

James Kolenda

**** ** ********* *****

Port St Lucie Fl 34987

401-***-****

acuypt@r.postjobfree.com

Profile

Sales Administration • Director of Sales • National Account Manager Business Development Manager • Vice President of Sales Leader • Enthusiastic • Learn Quickly • Customer Service Specialist • Manage Diverse Staff Prioritize • Delegate & Motivate Staff • Thorough • Punctual • Analytical Ability • Writing Skills Self Starter • Team Player • Caring • Diligent • Deadline Driven • Self Managing • Supportive Team task minded • Ability to Plan & Implement • Communication Skills • Selling Strategies Networking • Forecasting • Marketing Client Relationship Building • Event Marketing • Lead Groups • Out/Inside Sales Microsoft Windows, Word, PowerPoint & PrintShop

Experience

Tutto Fresco Italian Restaurant September 2012

Waiter, Manager

Worked with customer service and needs of customers, from fine dining to casual dining. Manager of 2 dining rooms, Fine dining,Casual dining. Worked with bar manager, staffing, interviewing, hiring, scheduling. Cash outs, reporting, closing procedures. Silver Airways March 2016

Flight Attendant

Regioanl air for Florida and Bahamas

Uniglobe Trvael Center 2012-2015

Sales Manager U.S.A.

Work with leads from media and web to convert sales Explained Independent Contractor Agreement in detail Sales calls/ cold calls

Qualifying all leads and conversions

Increased sales year over year, meet and exceeded all set goals 33% (83,000,000 to 105,000,000) Traveled to Trade Show and Participated in all Conference Events Lincoln Technical Institute 2009- 2011

Admissions Representative

• Called on High School Students, made appointments, interviewed and led tours of LTI

• Maintained student retention

• Followed up on all development leads & contacts

• Administered appropriate entrance exam

• Assisted in federal & state financial aid paperwork

• Prepared weekly admissions reports

• Worked with media and web leads to convert sales Delta Queen Steamboat Company 2002-2006

Regional Sales Manager. Northeast US.

• Oversaw group revenue of over $8 million plus $5 million in FIT revenue

• Covered sales territory in NJ/NY/CT/MASS/RI/NH/VT/MAINE

• Called on Travel Agents to sell Steamboat cruises and tours

• Provided Product Training and Power Point Presentations at Trade Shows

• Developed opportunities through sales calls, Marketing, Direct Marketing to Preferred & National Accounts throughout the Northeast

• Increased sales in the territory and maintained 98% of Goal for 3Years

• Analyzed Market Share & negotiated with decisions makers

• Coordinated product specialist training to increase product knowledge and generate incremental revenues

Certified Vacations 1996-2002

DSM/National Account Manager.

• Calling on over 1000 travel agencies, successfully wrote Sales Plans

• Increased revenue to over 15% by $2.1 million for the Delta Vacations Brand

• Developed new revenue, & relationships in the New England area

• Coordinated Product Training for all agencies & front line agents

• Gave presentations at Trade Shows, speaking of the product & destination

• Analyzed market share & increased growth of destinations penetration

• Negotiated commission levels & set revenue targets

• Generated top performance by targeting the top 20% & embracing the 80/20 rule

• Provided Travel Agent feedback, addressed concerns, gave competitive issues, & developed co- op opportunities

Anywhere Travel Inc 1991-1996

Manager/Cruise Specialist

• Managed Seekonk satellite office operations

• Increased office productivity from $300,000 to $1 million in annual gross sales

• Supervised 4 full time cruise agents & over 12 part-time Cruise Agents

• Preformed finals Quality Assurance on all reservations

• Coordinated scheduling, monitored client receivable, interfaced with all major Cruise Line Representatives & Reservation agents

• Complete knowledge of booking process for both Group & Full Individual Tariff Cruise bookings Coordinated groups of over 50 passengers covering the process from the point of sale to the final document processing phases for all major Cruise Lines & Leisure Tours

• Provided analytic reports to corporate managers & provided critical input to business problems & concerns

Pan Am World Airways 1987-1990

Customer Service Agent

• Provided general support of day-to-day operations of Pan Am Express

• Held 4 different positions including ticketing, gate producer, operations & ramp service Education

1986- American Career Training Travel School, Pompano FL- Diploma in Travel and Tourism 1981 Community College Of Rhode Island, Providence RI

• Completed 1 year in Business Administration



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