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Customer Service Manager

Location:
Angola, NY, 14006
Posted:
May 26, 2016

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Resume:

Gerald Goff *** Eastwood Ave Angola, NY ***** 716-***-****

acuypc@r.postjobfree.com

Professional Qualifications -

** ***** ** ********** ** all aspects in the field of transportation.

Special concentration in LTL, Truckload, Safety, Brokerage and Recruiting in both union and non-union environments.

Professional Certifications in Hazmat, LTL, Truckload, RBA, Forklift.

Business Management Monroe Community College 1992

2/08 to Present Agent Broker, Landstar Ligon/Greatwide Rochester, NY

Plan, organize, and manage staff to ensure that the company expectations are accomplished in a manner consistent with organizational requirements. Acting as a liaison between staff, management and customers.

Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.

Direct investigations to verify and resolve customer or shipper concerns/inquiries.

Negotiate and arrange transport of goods with shipping or freight companies.

Define regional or local transportation planning problems or priorities.

Document and evaluate transportation project needs and costs.

5/04 to 2/08 Operations Manager, Priority Transportation Farmington, NY

Plan or implement energy saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling.

Direct central load control centers to maximize efficiency and effectiveness of transportation services.

Implement schedule and policy changes.

Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.

Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources.

1/99 to 4/04 Assistant Manager, USF Redstar Rochester, NY

Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.

Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

Monitor spending to ensure that expenses are consistent with approved budgets.

Direct investigations to verify and resolve customer complaints.

Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.

6/88 - 1/99 Terminal Manager, Black Diamond Service Rochester/Buffalo, NY

Oversee operations in both terminals to include P & L, Employee Relations, contract negotiations, customer service, inventory control, billing and receivables.

Hands on approach with dock responsibilities and driving.

Played an integral part of the transition from union to non-union with complete dismembership and retention of benefits in both areas.

1984 - 5/88 Transportation/Warehousing, U.S. Army Fort Dix, NJ



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